Seller account has been temporarily deactivated due to accounr health
Dear Fellow Sellers,
I am reaching out in the hopes of receiving guidance on a pressing issue we are struggling to resolve. Our Amazon seller account has been temporarily deactivated due to policy violations, and we are running out of time to address the concerns outlined in Amazon’s email. Unfortunately, our only available support has been from Account Health Support, and with the 19-day deadline fast approaching, we are deeply concerned about the potential loss of our selling privileges, which would have severe financial consequences for my family and me.
Below is a copy of the email we received from Amazon:
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page. To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance on your Account Health page or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
Currently, our account health score has dropped to 84 due to 13 policy violations. I have already submitted multiple appeals; however, each response from Amazon has been generic and does not provide clear guidance on how to resolve the issue.
As a relatively new seller (only four months in), I have taken the time to carefully review Amazon’s policies and could not find my product listed under any restrictions. Despite explaining this in my appeals, I continue to receive the same automated responses. It is possible that the issue stems from a keyword or another factor that I am unaware of.
If I am unable to resolve this matter within the 19-day window, my account will be permanently deactivated, resulting in an immediate financial loss of approximately $15,000. This situation is extremely distressing, and I would greatly appreciate any advice or insights from those who have successfully navigated similar issues.
If anyone has experience dealing with this type of situation or can provide guidance on how to escalate the appeal process effectively, please share your insights.
Thank you in advance for your time and support.
Best regards,
Seller account has been temporarily deactivated due to accounr health
Dear Fellow Sellers,
I am reaching out in the hopes of receiving guidance on a pressing issue we are struggling to resolve. Our Amazon seller account has been temporarily deactivated due to policy violations, and we are running out of time to address the concerns outlined in Amazon’s email. Unfortunately, our only available support has been from Account Health Support, and with the 19-day deadline fast approaching, we are deeply concerned about the potential loss of our selling privileges, which would have severe financial consequences for my family and me.
Below is a copy of the email we received from Amazon:
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page. To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance on your Account Health page or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
Currently, our account health score has dropped to 84 due to 13 policy violations. I have already submitted multiple appeals; however, each response from Amazon has been generic and does not provide clear guidance on how to resolve the issue.
As a relatively new seller (only four months in), I have taken the time to carefully review Amazon’s policies and could not find my product listed under any restrictions. Despite explaining this in my appeals, I continue to receive the same automated responses. It is possible that the issue stems from a keyword or another factor that I am unaware of.
If I am unable to resolve this matter within the 19-day window, my account will be permanently deactivated, resulting in an immediate financial loss of approximately $15,000. This situation is extremely distressing, and I would greatly appreciate any advice or insights from those who have successfully navigated similar issues.
If anyone has experience dealing with this type of situation or can provide guidance on how to escalate the appeal process effectively, please share your insights.
Thank you in advance for your time and support.
Best regards,
7 replies
Seller_R6Pw3cjCRwLNP
What Product Brand are you trying to sell?
Seller_4zBzdtgCyS9EI
Now imagine this:
You actually would have told us about the violations!
Seller_4zBzdtgCyS9EI
You are selling medical supplies!
Many even listed as professional use products.
You are done here. There is no defense that will get your account back. You have violated US law multiple times.
April_Amazon
Hello @Seller_pWTQZX98rdIUv,
We appreciate you posting on the Forums.
I do understand your struggle and frustration when dealing with an account deactivation. I will provide some general guidance in hopes you will be able to identify the reason for your violations and any possible resolutions.
Multiple violations of the same type occurring close together are typically classified as repeat violations. In your case, having 13 similar violations within a brief time frame falls into this category. You can view more about this if you select the "Learn more" link on your account health page. This in part says:
Repeat policy violations
- Multiple violations of the same policy impact your account health in two ways. First, the point values associated with violations included in your AHR increase each time that same policy is violated. That means that repeat violations will cause your AHR to degrade faster, with higher severity repeat violations having the most impact.
- Second, your account may be at immediate risk of deactivation if you reach the maximum number of repeat violations for a for single policy policies in a 180-day period. The maximum number of repeat violations for a given policy may vary depending on the severity of the violation, but can be as low as two violations for higher severity violations.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
Working with our partner teams, I was able to confirm your products fall under the category of medical devices. Have you reviewed this help information?: Medical devices and accessories If your items are over the counter, non-prescription devices they would have very specific labeling requirements. Do your labels meet these requirements?
We work closely with the U.S. Food and Drug Administration ensuring that medical devices intended for human use are safe and effective.
If you review the help pages and confirm you have followed all the compliance and labeling requirements for medical items, you should be able to successfully appeal.
For me to assist with this, please provide a case ID or ASIN which would allow me to verify if your appeals are meeting the requirements.
Thank you for reaching out on the Forums.
April
Seller account has been temporarily deactivated due to accounr health
Dear Fellow Sellers,
I am reaching out in the hopes of receiving guidance on a pressing issue we are struggling to resolve. Our Amazon seller account has been temporarily deactivated due to policy violations, and we are running out of time to address the concerns outlined in Amazon’s email. Unfortunately, our only available support has been from Account Health Support, and with the 19-day deadline fast approaching, we are deeply concerned about the potential loss of our selling privileges, which would have severe financial consequences for my family and me.
Below is a copy of the email we received from Amazon:
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page. To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance on your Account Health page or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
Currently, our account health score has dropped to 84 due to 13 policy violations. I have already submitted multiple appeals; however, each response from Amazon has been generic and does not provide clear guidance on how to resolve the issue.
As a relatively new seller (only four months in), I have taken the time to carefully review Amazon’s policies and could not find my product listed under any restrictions. Despite explaining this in my appeals, I continue to receive the same automated responses. It is possible that the issue stems from a keyword or another factor that I am unaware of.
If I am unable to resolve this matter within the 19-day window, my account will be permanently deactivated, resulting in an immediate financial loss of approximately $15,000. This situation is extremely distressing, and I would greatly appreciate any advice or insights from those who have successfully navigated similar issues.
If anyone has experience dealing with this type of situation or can provide guidance on how to escalate the appeal process effectively, please share your insights.
Thank you in advance for your time and support.
Best regards,
Seller account has been temporarily deactivated due to accounr health
Dear Fellow Sellers,
I am reaching out in the hopes of receiving guidance on a pressing issue we are struggling to resolve. Our Amazon seller account has been temporarily deactivated due to policy violations, and we are running out of time to address the concerns outlined in Amazon’s email. Unfortunately, our only available support has been from Account Health Support, and with the 19-day deadline fast approaching, we are deeply concerned about the potential loss of our selling privileges, which would have severe financial consequences for my family and me.
Below is a copy of the email we received from Amazon:
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page. To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance on your Account Health page or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
Currently, our account health score has dropped to 84 due to 13 policy violations. I have already submitted multiple appeals; however, each response from Amazon has been generic and does not provide clear guidance on how to resolve the issue.
As a relatively new seller (only four months in), I have taken the time to carefully review Amazon’s policies and could not find my product listed under any restrictions. Despite explaining this in my appeals, I continue to receive the same automated responses. It is possible that the issue stems from a keyword or another factor that I am unaware of.
If I am unable to resolve this matter within the 19-day window, my account will be permanently deactivated, resulting in an immediate financial loss of approximately $15,000. This situation is extremely distressing, and I would greatly appreciate any advice or insights from those who have successfully navigated similar issues.
If anyone has experience dealing with this type of situation or can provide guidance on how to escalate the appeal process effectively, please share your insights.
Thank you in advance for your time and support.
Best regards,
Seller account has been temporarily deactivated due to accounr health
Dear Fellow Sellers,
I am reaching out in the hopes of receiving guidance on a pressing issue we are struggling to resolve. Our Amazon seller account has been temporarily deactivated due to policy violations, and we are running out of time to address the concerns outlined in Amazon’s email. Unfortunately, our only available support has been from Account Health Support, and with the 19-day deadline fast approaching, we are deeply concerned about the potential loss of our selling privileges, which would have severe financial consequences for my family and me.
Below is a copy of the email we received from Amazon:
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page. To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance on your Account Health page or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
Currently, our account health score has dropped to 84 due to 13 policy violations. I have already submitted multiple appeals; however, each response from Amazon has been generic and does not provide clear guidance on how to resolve the issue.
As a relatively new seller (only four months in), I have taken the time to carefully review Amazon’s policies and could not find my product listed under any restrictions. Despite explaining this in my appeals, I continue to receive the same automated responses. It is possible that the issue stems from a keyword or another factor that I am unaware of.
If I am unable to resolve this matter within the 19-day window, my account will be permanently deactivated, resulting in an immediate financial loss of approximately $15,000. This situation is extremely distressing, and I would greatly appreciate any advice or insights from those who have successfully navigated similar issues.
If anyone has experience dealing with this type of situation or can provide guidance on how to escalate the appeal process effectively, please share your insights.
Thank you in advance for your time and support.
Best regards,
7 replies
7 replies
Seller_R6Pw3cjCRwLNP
What Product Brand are you trying to sell?
Seller_4zBzdtgCyS9EI
Now imagine this:
You actually would have told us about the violations!
Seller_4zBzdtgCyS9EI
You are selling medical supplies!
Many even listed as professional use products.
You are done here. There is no defense that will get your account back. You have violated US law multiple times.
April_Amazon
Hello @Seller_pWTQZX98rdIUv,
We appreciate you posting on the Forums.
I do understand your struggle and frustration when dealing with an account deactivation. I will provide some general guidance in hopes you will be able to identify the reason for your violations and any possible resolutions.
Multiple violations of the same type occurring close together are typically classified as repeat violations. In your case, having 13 similar violations within a brief time frame falls into this category. You can view more about this if you select the "Learn more" link on your account health page. This in part says:
Repeat policy violations
- Multiple violations of the same policy impact your account health in two ways. First, the point values associated with violations included in your AHR increase each time that same policy is violated. That means that repeat violations will cause your AHR to degrade faster, with higher severity repeat violations having the most impact.
- Second, your account may be at immediate risk of deactivation if you reach the maximum number of repeat violations for a for single policy policies in a 180-day period. The maximum number of repeat violations for a given policy may vary depending on the severity of the violation, but can be as low as two violations for higher severity violations.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
Working with our partner teams, I was able to confirm your products fall under the category of medical devices. Have you reviewed this help information?: Medical devices and accessories If your items are over the counter, non-prescription devices they would have very specific labeling requirements. Do your labels meet these requirements?
We work closely with the U.S. Food and Drug Administration ensuring that medical devices intended for human use are safe and effective.
If you review the help pages and confirm you have followed all the compliance and labeling requirements for medical items, you should be able to successfully appeal.
For me to assist with this, please provide a case ID or ASIN which would allow me to verify if your appeals are meeting the requirements.
Thank you for reaching out on the Forums.
April
Seller_R6Pw3cjCRwLNP
What Product Brand are you trying to sell?
Seller_R6Pw3cjCRwLNP
What Product Brand are you trying to sell?
Seller_4zBzdtgCyS9EI
Now imagine this:
You actually would have told us about the violations!
Seller_4zBzdtgCyS9EI
Now imagine this:
You actually would have told us about the violations!
Seller_4zBzdtgCyS9EI
You are selling medical supplies!
Many even listed as professional use products.
You are done here. There is no defense that will get your account back. You have violated US law multiple times.
Seller_4zBzdtgCyS9EI
You are selling medical supplies!
Many even listed as professional use products.
You are done here. There is no defense that will get your account back. You have violated US law multiple times.
April_Amazon
Hello @Seller_pWTQZX98rdIUv,
We appreciate you posting on the Forums.
I do understand your struggle and frustration when dealing with an account deactivation. I will provide some general guidance in hopes you will be able to identify the reason for your violations and any possible resolutions.
Multiple violations of the same type occurring close together are typically classified as repeat violations. In your case, having 13 similar violations within a brief time frame falls into this category. You can view more about this if you select the "Learn more" link on your account health page. This in part says:
Repeat policy violations
- Multiple violations of the same policy impact your account health in two ways. First, the point values associated with violations included in your AHR increase each time that same policy is violated. That means that repeat violations will cause your AHR to degrade faster, with higher severity repeat violations having the most impact.
- Second, your account may be at immediate risk of deactivation if you reach the maximum number of repeat violations for a for single policy policies in a 180-day period. The maximum number of repeat violations for a given policy may vary depending on the severity of the violation, but can be as low as two violations for higher severity violations.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
Working with our partner teams, I was able to confirm your products fall under the category of medical devices. Have you reviewed this help information?: Medical devices and accessories If your items are over the counter, non-prescription devices they would have very specific labeling requirements. Do your labels meet these requirements?
We work closely with the U.S. Food and Drug Administration ensuring that medical devices intended for human use are safe and effective.
If you review the help pages and confirm you have followed all the compliance and labeling requirements for medical items, you should be able to successfully appeal.
For me to assist with this, please provide a case ID or ASIN which would allow me to verify if your appeals are meeting the requirements.
Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_pWTQZX98rdIUv,
We appreciate you posting on the Forums.
I do understand your struggle and frustration when dealing with an account deactivation. I will provide some general guidance in hopes you will be able to identify the reason for your violations and any possible resolutions.
Multiple violations of the same type occurring close together are typically classified as repeat violations. In your case, having 13 similar violations within a brief time frame falls into this category. You can view more about this if you select the "Learn more" link on your account health page. This in part says:
Repeat policy violations
- Multiple violations of the same policy impact your account health in two ways. First, the point values associated with violations included in your AHR increase each time that same policy is violated. That means that repeat violations will cause your AHR to degrade faster, with higher severity repeat violations having the most impact.
- Second, your account may be at immediate risk of deactivation if you reach the maximum number of repeat violations for a for single policy policies in a 180-day period. The maximum number of repeat violations for a given policy may vary depending on the severity of the violation, but can be as low as two violations for higher severity violations.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
Working with our partner teams, I was able to confirm your products fall under the category of medical devices. Have you reviewed this help information?: Medical devices and accessories If your items are over the counter, non-prescription devices they would have very specific labeling requirements. Do your labels meet these requirements?
We work closely with the U.S. Food and Drug Administration ensuring that medical devices intended for human use are safe and effective.
If you review the help pages and confirm you have followed all the compliance and labeling requirements for medical items, you should be able to successfully appeal.
For me to assist with this, please provide a case ID or ASIN which would allow me to verify if your appeals are meeting the requirements.
Thank you for reaching out on the Forums.
April
