Amazon Warehouse Cannot Process Removal Orders
Hi all, I'm reaching out for some help with items in an Amazon warehouse that cannot process removals. We sent these units out on July 10th and explained that we waited over 14 days before submitting our first claim, which we sent on August 8th. The response I received asked us to wait 14 days. I have submitted another claim with Amazon and am reaching out once again here to ask for assistance.
If a mod sees this, can you please help us escalate this case to a level 2 representative? These units will need to be manually transferred to a different warehouse so that we can remove them from FBA inventory.
Case ID 1: 15797787121 - Case ID 2: 15860152411
FNSKU: X004BDO3DX - ASIN: B0D6VF3541 - 4 units
FNSKU: X004BDNTGF - ASIN: B0D6V6V8SC - 4 units
11 replies
Dominic_Amazon
Hi @Seller_pbYFmO81tBfZa,
Dominic from Amazon here, I will escalate this internally. Please keep an eye on your case log.
Best,
Dominic
Seller_pbYFmO81tBfZa
Hi @Dominic_Amazon,
Thank you for escalating. We still aren't able to create a removal order to have these units returned. Do you have any insight on when that might become available? Please let me know if there's anything else we can do on our end to help move this process forward.
Thanks,
Lucas
Dominic_Amazon
Hi @Seller_pbYFmO81tBfZa,
Unfortunately, I don't have any insight on the time frame. The team should be in touch soon to assist.
Best,
Dominic
Seller_pbYFmO81tBfZa
Hi @Dominic_Amazon,
We have yet to receive a response from Amazon. Can you please help us manually transfer these products to a different warehouse so that we can remove them from FBA inventory?
Thanks,
Lucas
Dominic_Amazon
Hi @Seller_pbYFmO81tBfZa,
The team should be reaching out in the next few business days to assist.
Best,
Dominic
Seller_6UN7gRRngKq5M
Hello, we put the offline listing online within the specified time, but it was automatically removed. Can you help cancel the removal order: LNXUHJxwKA ?
Dominic_Amazon
Hi @Seller_pbYFmO81tBfZa,
My team reached out to me, the inventory can not be removed at this time due to higher-than-expected volumes of returns and Backlog in the FCs. Response provided by support in the case ending in 7121 is correct.
Best,
Dominic
Seller_pbYFmO81tBfZa
Hi @Dominic_Amazon,
Thank you for confirming. These units have been stuck in a fulfillment center that cannot process removals for over two months. Can you please help us manually transfer these units to a different fulfillment center that can process removals?
If not, can you provide an estimate for when they might become available for removal?
Thanks again for your attention on this matter, we appreciate it.
Dominic_Amazon
Hi @Seller_O2Fy4fl6m7Bkv,
Unfortunately there is no additional support I can provide at this time. I cannot manually transfer removals, I can only escalate and the team has already provided their guidance. As I do not have this ability I will not be able to provide an estimate.
Dominic
Seller_pbYFmO81tBfZa
Hi @Dominic_Amazon,
We appreciate your attention on this matter. What can we do to resolve this issue?
Is there anyone else I can contact at Amazon that could help?
Dominic_Amazon
Hi @Seller_pbYFmO81tBfZa,
Unfortunately there is nothing additional I can do on this side. I have escalated this internally and the guidance provided by the team is the only way forward.
Best,
Dominic
