TAX ID Verification (in progress) - INFORM ACT
Open my app a few days ago, suddenly there was a banner that said 'your account is at risk of deactivation". Adrenaline rises straightaway. No email or so prior to that. Open my desktop, following the link, and found all information were ticked green except 'TAX ID verification (in progress).
There is no button or link on the desktop version, which you can upload the file. However, I found there is link in mobile app, which allows you to upload document and fill in the content.
In the past a few days, I have uploaded multiple times of my tax information scan copy. The banner is still there despite my tax information page saying ' Your tax information has been validated successfully."
Every time I see such a banner it makes me very stressed. I really wish I would have an opportunity sitting with whoever designed such page, face to face, and ask him (her) why using such words to terrify sellers.
TAX ID Verification (in progress) - INFORM ACT
Open my app a few days ago, suddenly there was a banner that said 'your account is at risk of deactivation". Adrenaline rises straightaway. No email or so prior to that. Open my desktop, following the link, and found all information were ticked green except 'TAX ID verification (in progress).
There is no button or link on the desktop version, which you can upload the file. However, I found there is link in mobile app, which allows you to upload document and fill in the content.
In the past a few days, I have uploaded multiple times of my tax information scan copy. The banner is still there despite my tax information page saying ' Your tax information has been validated successfully."
Every time I see such a banner it makes me very stressed. I really wish I would have an opportunity sitting with whoever designed such page, face to face, and ask him (her) why using such words to terrify sellers.
9 replies
Seller_fKwwlHiiGJOxS
hello!
I’m experiencing the same issue. If anyone has found a solution or received an update from Amazon, I would really appreciate it if you could share your experience.
Thank you in advance!
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
Thank you for posting your concerns with your INFORM verification process.
I appreciate your raising this concern, this is currently a known issue that is impacting a number of sellers. Understanding that this has caused quite a bit of stress, I have reached out to the appropriate teams to further review the situation. After some collaboration with these teams I was able to verify the situation and pass your information to the appropriate review teams for further review of your complaice. Once I have some additional information or updates from this team I will follow up here with you.
Surrounding the concerns you mentioned @Seller_fKwwlHiiGJOxS, each situation may vary or have different contributing factors. So we can individually address your specific concern with more accuracy, please create your own thread, for ease of review, I would recommend including a screenshot of the account health dashboard from the account health or account information pages.
As for your concerns @Seller_gQ0c6kCtoX2ON, I can confirm this is a known tech issue as mentioned above. You can view some of my recent replies where we have managed to resolve some of these concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
I am reaching out as I have received an update on your situation.
I was advised that your situation has been resolved. The involved teams have confirmed that your account is now compliant with the INFORM verification process and have removed the banner and in progress notice.
Should you encounter a similar situation or request for information, I would ask that you follow up with screenshots so I can continue working with them on a resolution.
As for your concerns @Seller_fKwwlHiiGJOxS, I appreciate you posting your thread here. I will follow up with you there as soon as I can and ensure your information is also being reviewed, apologies for the delay.
Emet.
TAX ID Verification (in progress) - INFORM ACT
Open my app a few days ago, suddenly there was a banner that said 'your account is at risk of deactivation". Adrenaline rises straightaway. No email or so prior to that. Open my desktop, following the link, and found all information were ticked green except 'TAX ID verification (in progress).
There is no button or link on the desktop version, which you can upload the file. However, I found there is link in mobile app, which allows you to upload document and fill in the content.
In the past a few days, I have uploaded multiple times of my tax information scan copy. The banner is still there despite my tax information page saying ' Your tax information has been validated successfully."
Every time I see such a banner it makes me very stressed. I really wish I would have an opportunity sitting with whoever designed such page, face to face, and ask him (her) why using such words to terrify sellers.
TAX ID Verification (in progress) - INFORM ACT
Open my app a few days ago, suddenly there was a banner that said 'your account is at risk of deactivation". Adrenaline rises straightaway. No email or so prior to that. Open my desktop, following the link, and found all information were ticked green except 'TAX ID verification (in progress).
There is no button or link on the desktop version, which you can upload the file. However, I found there is link in mobile app, which allows you to upload document and fill in the content.
In the past a few days, I have uploaded multiple times of my tax information scan copy. The banner is still there despite my tax information page saying ' Your tax information has been validated successfully."
Every time I see such a banner it makes me very stressed. I really wish I would have an opportunity sitting with whoever designed such page, face to face, and ask him (her) why using such words to terrify sellers.
TAX ID Verification (in progress) - INFORM ACT
Open my app a few days ago, suddenly there was a banner that said 'your account is at risk of deactivation". Adrenaline rises straightaway. No email or so prior to that. Open my desktop, following the link, and found all information were ticked green except 'TAX ID verification (in progress).
There is no button or link on the desktop version, which you can upload the file. However, I found there is link in mobile app, which allows you to upload document and fill in the content.
In the past a few days, I have uploaded multiple times of my tax information scan copy. The banner is still there despite my tax information page saying ' Your tax information has been validated successfully."
Every time I see such a banner it makes me very stressed. I really wish I would have an opportunity sitting with whoever designed such page, face to face, and ask him (her) why using such words to terrify sellers.
9 replies
9 replies
Seller_fKwwlHiiGJOxS
hello!
I’m experiencing the same issue. If anyone has found a solution or received an update from Amazon, I would really appreciate it if you could share your experience.
Thank you in advance!
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
Thank you for posting your concerns with your INFORM verification process.
I appreciate your raising this concern, this is currently a known issue that is impacting a number of sellers. Understanding that this has caused quite a bit of stress, I have reached out to the appropriate teams to further review the situation. After some collaboration with these teams I was able to verify the situation and pass your information to the appropriate review teams for further review of your complaice. Once I have some additional information or updates from this team I will follow up here with you.
Surrounding the concerns you mentioned @Seller_fKwwlHiiGJOxS, each situation may vary or have different contributing factors. So we can individually address your specific concern with more accuracy, please create your own thread, for ease of review, I would recommend including a screenshot of the account health dashboard from the account health or account information pages.
As for your concerns @Seller_gQ0c6kCtoX2ON, I can confirm this is a known tech issue as mentioned above. You can view some of my recent replies where we have managed to resolve some of these concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
I am reaching out as I have received an update on your situation.
I was advised that your situation has been resolved. The involved teams have confirmed that your account is now compliant with the INFORM verification process and have removed the banner and in progress notice.
Should you encounter a similar situation or request for information, I would ask that you follow up with screenshots so I can continue working with them on a resolution.
As for your concerns @Seller_fKwwlHiiGJOxS, I appreciate you posting your thread here. I will follow up with you there as soon as I can and ensure your information is also being reviewed, apologies for the delay.
Emet.
Seller_fKwwlHiiGJOxS
hello!
I’m experiencing the same issue. If anyone has found a solution or received an update from Amazon, I would really appreciate it if you could share your experience.
Thank you in advance!
Seller_fKwwlHiiGJOxS
hello!
I’m experiencing the same issue. If anyone has found a solution or received an update from Amazon, I would really appreciate it if you could share your experience.
Thank you in advance!
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
Thank you for posting your concerns with your INFORM verification process.
I appreciate your raising this concern, this is currently a known issue that is impacting a number of sellers. Understanding that this has caused quite a bit of stress, I have reached out to the appropriate teams to further review the situation. After some collaboration with these teams I was able to verify the situation and pass your information to the appropriate review teams for further review of your complaice. Once I have some additional information or updates from this team I will follow up here with you.
Surrounding the concerns you mentioned @Seller_fKwwlHiiGJOxS, each situation may vary or have different contributing factors. So we can individually address your specific concern with more accuracy, please create your own thread, for ease of review, I would recommend including a screenshot of the account health dashboard from the account health or account information pages.
As for your concerns @Seller_gQ0c6kCtoX2ON, I can confirm this is a known tech issue as mentioned above. You can view some of my recent replies where we have managed to resolve some of these concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
Thank you for posting your concerns with your INFORM verification process.
I appreciate your raising this concern, this is currently a known issue that is impacting a number of sellers. Understanding that this has caused quite a bit of stress, I have reached out to the appropriate teams to further review the situation. After some collaboration with these teams I was able to verify the situation and pass your information to the appropriate review teams for further review of your complaice. Once I have some additional information or updates from this team I will follow up here with you.
Surrounding the concerns you mentioned @Seller_fKwwlHiiGJOxS, each situation may vary or have different contributing factors. So we can individually address your specific concern with more accuracy, please create your own thread, for ease of review, I would recommend including a screenshot of the account health dashboard from the account health or account information pages.
As for your concerns @Seller_gQ0c6kCtoX2ON, I can confirm this is a known tech issue as mentioned above. You can view some of my recent replies where we have managed to resolve some of these concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
I am reaching out as I have received an update on your situation.
I was advised that your situation has been resolved. The involved teams have confirmed that your account is now compliant with the INFORM verification process and have removed the banner and in progress notice.
Should you encounter a similar situation or request for information, I would ask that you follow up with screenshots so I can continue working with them on a resolution.
As for your concerns @Seller_fKwwlHiiGJOxS, I appreciate you posting your thread here. I will follow up with you there as soon as I can and ensure your information is also being reviewed, apologies for the delay.
Emet.
Emet_Amazon
Hello @Seller_7mXEbpYLcoTis,
I am reaching out as I have received an update on your situation.
I was advised that your situation has been resolved. The involved teams have confirmed that your account is now compliant with the INFORM verification process and have removed the banner and in progress notice.
Should you encounter a similar situation or request for information, I would ask that you follow up with screenshots so I can continue working with them on a resolution.
As for your concerns @Seller_fKwwlHiiGJOxS, I appreciate you posting your thread here. I will follow up with you there as soon as I can and ensure your information is also being reviewed, apologies for the delay.
Emet.
