I have this seller who made 21 orders in 2 weeks. After a week or two he started returning them one by one. He had returned ALL 21 ORDERS. He had ordered the same items over and over again. Some items he ordered 10 times in 10 different orders, and some items were ordered 8 times in 8 different orders.

It looks very suspicious to me to order the same thing over and over again and return it. If you don't like the product in the first place why order it 10 times??

Amazon, of course, had been very helpful and said that this is not an abuse. There is no way we can block the buyer from buying our products and we can't cancel his orders. We use FBA and there is no option in Manage orders to cancel the order. We can only beg the support team to cancel this customer's future orders.

To summarize things up:

ALL 21 ORDERS THIS CUSTOMER MADE ARE RETURNED AND REFUNDED!

ALL ITEMS HE RETURNED ARE UNFULLFILABLE!

VOC IS ALL IN RED!

99 RETURNED ITEMS!

OVER 1700 EUROS REFUNDED! For 2 weeks!

No one has been helpful in the cases we've opened!

Reporting abuse is not working!

The customer is not answering!

Wishing you happy selling with Amazon!

And tell me have you been able to convince Amazon to block a seller?

We met all the eligibility criteria for Premium A+ in December 2024 but it's January 7th now, and we are still not eligible.

Amazon Support keeps sending the same email:

"Please note that to get access to Premium A+ content, sellers must meet the following eligibility criteria:

The seller has already published an A+ content Brand Story to all ASINs in the catalog that are mapped to their brand.

They can confirm this by accessing the A+ Content Manager and checking if they have created and published a Brand Story project. They will also see A+ Brand Story on their ASINs in the “From the Brand” field on the detail page.

The seller has had at least five project submissions of A+ content that have been approved in the past 12 months. They can confirm this by accessing the A+ Content Manager and checking the status of their submitted projects and the last modified date. This is to ensure the A+ content guidelines are being adhered to.

Note: It requires five individual A+ content project submissions rather A+ content on five different ASINs.

Please note that Enrollment will be processed every Friday providing access for those eligible. Sellers who meet the eligibility criteria will not gain immediate access, but will be granted access in the next enrollment.

Once enrolled, selling partners will see a banner in the A+ Content Manager UI notifying them of enrollment. Selling partners who did not meet the eligibility criteria will see a banner in the A+ Content Manager UI indicating next steps."

They shared nothing that we didn't already know. Please answer the following question - if all the criteria were met, why are we not yet eligible for Premium A+?

My GPSR warning message has been rejected, no reply after a month of asking, and no indication of the reason for the rejection, has anyone else had a similar situation.