hello Good mornig i need help

Hello Amazon team

I am having problems with the release of funds. We have already created several cases but they only refer us and we always receive the same answers:

Thank you for your recent contact. Due to an internal problem, we were unable to respond to your query.

Please contact us again through Seller Central if you still need help.

Please I need urgent help. I hope you can help me. It is extremely urgent.

Good afternoon community!! I have been trying to reactivate my account for several months to no avail. I received a lawsuit for intellectual property, I withdrew the units I had for sale and my account was deactivated within days of notification. I am appealing and asking for instructions to be able to sell again but with no results, it seems that an automatic system is responding to me. The message I always receive is

After reviewing your account and the information that you provided, we have determined that your Amazon.com selling partner account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds withholding policy":

https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:

-- "Restricted Products":

https://sellercentral.amazon.com/gp/help/200164330

-- "Product detail page rules":

https://sellercentral.amazon.com/gp/help/G200390640

What happens if I do not send the required information?

As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies.

I don't know how to continue because when I answer what I should send to regularize my situation I receive that message, I hope you can help me