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Amazon is dedicated to maintaining an honest review system that fosters a fair and competitive marketplace for everyone. But what happens when a negative review doesn’t seem quite right—especially when it appears to be ordered by someone?
Recently, we encountered a 1-star review from a suspicious customer account that raised more than a few red flags. Here’s what we noticed:
1) Unusual Patterns: All reviews from this account are identical in wording and posted on the exact same date—October 26th. Now, how likely is it that a real customer would behave this way?
2) Anonymous Profile: The account had no recognizable name or photo. Even stranger, when we reached out through Amazon’s messaging system to offer a full refund, the reviewer didn’t respond
So, how do sellers handle situations like this?
In the face of obviously fake, ordered reviews, we’re committed to keeping our focus on delivering quality to our genuine customers. However, If Amazon doesn’t promptly address such violations of its community guidelines, the platform risks losing its reputation as a fair and competitive marketplace built on honest seller practices.
Hey @Seller_vAUPMLgbaDthA,
Thank you for participating here at the forums! I appreciate you sharing your experience on this matter.
Have you attempted to report some of this reviews you are referring to ?
If you received reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it. You can also send email to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
Thanks,
Joey