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INFORM ACTU -Unable to Change Business Country Of Establishment
Hello,I am having an issue updating my Amazon business information and need help. I recently submitted the information I added to the Legal Entity section for review and found that instead of the business information, my personal information is showing up. However, I cannot update my country of establishment from my original country to the United States in my Seller Central account. There is some confusion on the backend and I am seeing my original information. When I try to change the country, the system simply does not allow me to do so. This appears to be a technical glitch, but Seller Support does not know anything.
This situation has become urgent because my account is deactivated due to a Consumer Privacy Act re-review, which I am unable to complete due to this issue.
Has anyone here experienced a similar issue? Any advice on how to resolve this issue or how to speed up the processing of my support tickets would be greatly appreciated.
Thanks for your help! I would appreciate anyone who can help!
Best regards, Andrey
3 replies
Roxy_Amazon
Greetings @Seller_FMFtLQIUL0XjY,
In partnership with Seller Support and Account Health Support, I have confirmed that your case has been escalated for a higher level of investigation to resolve the inability to change your business country. This investigation is currently under review, so we will need to await the resolution from the review team before providing any further assistance, if necessary.
Please keep an eye on your performance notifications, emails, and case logs for any updates, and feel free to reply to this thread if you receive any updates.
The forums community and I are committed to assisting you. Feel free to share any updates so we can support you moving forward.
Wish you all the best,
-Roxy
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