Do you need urgent help from Seller Support?
Hello Sellers,
I want to talk to you about a very interesting topic today. I'd like to share some practical tips to help you get responses from our Seller Support team.
Here are 7 suggestions:
- Choose the most relevant category for your enquiry. This ensures your case is routed to the appropriate team from the start, avoiding transfers.
- Include screenshots whenever possible. Visual aids can clarify issues and prevent misunderstandings, saving time on back-and-forth emails.
- If you haven't received a response, reopen the existing case instead of creating a new one. This prevents information from becoming scattered across multiple cases.
- For new issues related to a previous case, reference the case number. This helps our agents quickly access the relevant information.
- Be clear and specific about your question or expectations. Numbering multiple questions can help ensure none are missed.
- Provide all necessary details upfront, such as order numbers, ASINs, tracking information, and despatch dates. This allows our team to assist you more efficiently.
- Respond to satisfaction surveys after your request is resolved. Your feedback helps us continually improve our processes and training.
Please feel free to share any additional suggestions you may have in the comments. We appreciate your input as we strive to provide the best possible service.
-Winston
37 replies
Seller_YcVj3IObF7ZOZ
Well I think you have got your answers!
Are you going to sort out Seller Support , so they actually support Sellers?
Seller_9EVIA75XXLsLl
Hello Winston,
Thank you for contacting Amazon Seller Support.
We understand that you're looking for help on how to get urgent help from Seller Support. Rest assured, we know how important this is for your business. We will most assuredly help you with this matter.
Thank you for your patience. We empathise with your frustration and would be more than happy to assist you in this regard.
Your business is important to us and we understand how important your business is. We are here to help.
To get urgent help from Seller Support, please follow the following steps:
1. In your account, click Settings.
2. Click Shipping Settings.
3. Set your despatch time to 3 days.
We are confident we've resolved your issue and wish you all the best in your business and future selling on Amazon.
We're here to help. For more information on Medical Devices go to 'Medical devices and accessories'. For any further assistance, please create a new case using the contact us form.
Were you satisfied with the support provided?
Click above the monitor for yes. Click behind your chair for no.
Randomly Generated Name
Amazon Services
Thank you for selling with Amazon. Your business is important to us and we're here to help.
To contact us again about this issue, click the 'Reply' button that we've disabled. Please note: this email was sent from a notification-only address that cannot accept incoming email. Please do not contact us again.
Seller_7pTs15IYXmTOB
This is a pretty good list, Thanks @Winston_Amazon . I would have wished for a button for "escalation" so that we could escalate through the unresolved case to the leadership rather than have to write to management and Jeff and Ajassy.
"Respond to satisfaction surveys after your request is resolved. Your feedback helps us continually improve our processes and training."
We would appreciate seller-centric responses.
May be the satisfaction surveys could ask us "Did you receive a seller-centric response". The answer to that should pretty much answer it all: to praise/thank or assist you with improving seller support services.
Seller_TqdgVQYUGnWHb
This is laughable ...
I have informed amazon 29 times through multiple tickets that custom skus when creating products fails every time when listing.
9 times they asked me for the asins and i informed them it is all asins and responded with dozens of examples, each time they asked for the same asins.
The staff are responding in under 2 minutes as per amazons employment guidelines but as cherrytree responded "Getting responses isnt a problem, getting sensible responses that actually relate to your issue definitely is"
Can you just charge me 500 pounds for premium support so we dont have to deal with this manure ??
Seller_KaxlQ4tG63hRj
HAHAHA, YOU ARE SO FUNNY, I NEED SOMEONE TO ACTUALLY LOOK AT THE PROOF THAT AN ORDER WAS DELIVERED YET YOU LET THE A TO Z CLAIM GO THROUGH.
Seller_tVEt8azCz4b9b
What do you do if you keeping getting an automated response that your account needs to be reactivated for your case to get a response, when the issue you're trying to get support with is getting your account reactivated?
Seller_nANweWmHnp6EO
Dear Seller Support team, My account has been deactivated because of another account. Can you please confirm the email address associated with that account? So I can easily recognize and resolve the issue?
