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Brand name missing from product title
Brand name isn't showing up on my product listing in my title. Please assist. My listing is "ZenTroveUSA" Brand. and when you find an item there is missing my Brand name "ZenTroveUSA". I have had no help from amazon. I have created several cases, messaged several times with live chat, talked via phone call several times and they are saying the same thing, that my product is in some kind of experiment. Other sellers and other competitors have written their brand names and they are showing buyers their brand names in title and i also want that in my products title be my brand name containing "ZenTroveUSA". I do not want to be a member of this kind experiment that amazon restricts me to show buyers my products brand name in my owned product's title. The last 4 of my ASIN: XKY3M. help me
5 replies
Sandy_Amazon
Hello @Seller_AycOYcFFqLb2Z
My name is Sandy from the Amazon Community Manager team.
It seems like you were given a reply from our support team in case ID 15765792851 regarding the reason your brand name is not showing up.
Please also look at the Amazon Search page for more information on this. I understand the team has mentioned that "there is no opt-out option from these types of tests." However, if you are not happy with the experience, please continue to speak to the support representative to see if they can try to request an opt out to the relevant team.
Best,
Sandy
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