We lost about half of our product's "buy box"
Hi Amazon Professionals,
We have been selling on Amazon for years, well aware Amazon policies and doing our best to maintain our account health. We lost listings' Buy Box option for about 200 of our products overnight with no reasons.
We found that most of the products are in the Batteries and Chargers category, has Amazon changed the data for these categories?
Contacted seller support many times but none are able to provide solutions. Any experience sellers with this same issue, thank you for your advise!
Account Health Rating - 204
Order Defect Rate - 0%
Late Shipment Rate - 0%
Valid Tracking Rate - 100%
Thanks in advance!!!
My Case ID: 15739342371
6 replies
Seller_NbYSGJ8Tehgbv
I took a look at your account.
You have the buy box for most of your items. The items you are missing the buy box for have no product reviews.
This issue looks to be intermittent. You have the buy box sometimes and then you lose it.
I have seen this happen before to products that have no product reviews. Because you are using FBA, you are given the buy box for a portion of the time. If you want the buy box 100% of the time, you need product reviews.
Cooper_Amazon
Good Evening @Seller_x94cEdervSGkc,
Thank you for reaching out to us on the Seller Forums. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASINs shared on case 15739342371. I won't be able to provide the specifics results of the investigation but I will indicate when the review is complete. Hope you have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Hello Again @Seller_x94cEdervSGkc
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.
Thank you for your understanding and have a great day!
Cheers, Cooper_Amazon
