Moderator Assistance Requested - Missing Shipment Items, $1,000 in losses
Hello Moderators,
We understand that the FBA inbound process often has minor discrepancies, and we typically absorb these smaller losses without raising issues. However, we need your assistance with this larger discrepancy.
Case ID: 17144299391
Details:
We shipped 12 boxes to Amazon on November 13, 2024.
UPS confirmed delivery of all 12 boxes on November 18, 2024, at 1:02 PM.
Amazon's own shipment tracking confirms that all boxes were delivered.
Amazon received 244 fewer items than we shipped, causing nearly $1,000 in loss.
Some boxes are recorded as having 0 items received, and others show only 1 out of the 50 items shipped.
We were unable to open a case until the shipment was closed by Amazon, and submitted it immediately afterward on February 5, 2025.
Amazon Support took almost 50 days to reply, provided a link to UPS tracking, and said that the carrier did not pick up the packages.
But in fact, the UPS tracking is no longer showing any status because the package information is older than 120 days.
We attached the original proof of delivery screenshot (when it was still available on UPS website) with our initial support request.
We would greatly appreciate your help in escalating this matter for proper investigation.
Thank you very much!
5 replies
Seller_IZRrAQcdKBXdm
I've had a similar issue, I'm posting on all similar threads to make sure that Amazon sees our concerns, please do the same. My case has been ongoing since September 2024, but others have had there's go on for much longer.
Seller_6fK2KJK28pv1W
AMAZON - HOW ABOUT LOOKING AT YOUR PROCESSES AND DETERMINING WHY THIS IS HAPPENING IN THE FIRST PLACE. YOU ARE STEALING HUNDREDS OF THOUSANDS OF DOLLARS OF PRODUCTS FROM 3P SELLERS AND WE ARE BEYOND SICK OF IT. THIS IS AN OUTRAGE AND YOU OUGHT TO BE SUED BEYOND BELIEF. SENT 64 ITEMS, YOU CHECKED IN 1 AND CLOSED THE SHIPMENT. SENT 203 ITEMS, YOU CHECKED IN 165 AND CLOSED THE SHIPMENT. SENT 148 ITEMS, YOU CHECKED IN 95 AND CLOSED THE SHIPMENT. THESE 2 ARE WITHIN 3 WEEKS - NOT EVEN INCLUDING ALL THE OTHERS OF THE MONTH THAT WERE SHORTED. YOU HAVE BEEN DOING THIS FOR YEARS. THE GOVERNMENT, IRS, AND FEDERAL TRADE COMMISSION ARE GOING TO HEAR FROM ME ON THIS MATTER BECAUSE THIS IS FLAT OUT STEALING AND AN OUTRAGE. FIX YOUR PROCESS!!!!!! YOU DEMAND ALL 3P SELLERS JUMP THRU YOUR STUPID POLICIES AND HOOPS - HOW ABOUT YOU DO THE SAME FOR US......YOUR SUPPOSED PARTNERS. YOU MAKE ME SICK.
Seller_5wlT1tpfNGYf9
I received another template reply stating that the packages were not picked up. But it does not say that. It says that there is no information because it's been more than 120 days, and you waited 2 months to reply to the ticket. If packages were not picked up, how did you receive any units at all? This situation is becoming increasingly frustrating.
