Received Approval in Wrong Cateogry

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Seller_bVdHOZpaHiUcg

Received Approval in Wrong Cateogry

My product is new.

It received approval to be listed in "Grocery & Gourmet Foods"

However, when I try to edit the listing, it was moved to "Health & Household"

Now I am blocked from editing the listing, and I get the error:

"We are not accepting applications to sell

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"

This is a new product which I developed myself. It received approval to sell, but in the wrong category. And now I cannot get the approval in the correct category. This seems like an internal error at Amazon.

Does anyone have any advice or tips on how to proceed?

Case ID: 17361626401

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2 replies
Tags:Compliance, Listings, Restricted Products
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2 replies
user profile
Seller_LyYw7fQRKc5G7

When you open a case with seller support, ask that the case be elevated to the catalog team.

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user profile
Michelle_Amazon

Hi @Seller_bVdHOZpaHiUcg,

Thanks for reaching out. As you are the brand owner of the items and your items are in Brand Registry, I have escalated your concern to see if your can be approved to list this item. I will follow up with you as soon as I have more information.

Regards,

Michelle

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