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Listings were incorrectly classified as adult and blocked from search, and are still not searchable after 2 weeks of correspondence with Seller Central support
Hello,
I'm reaching out to seek advice and assistance regarding a frustrating situation I've encountered with my listings on Amazon.
Approximately two weeks ago, Seller Support acknowledged that my listings were incorrectly classified as adult and assured me that they would become searchable again within 72 hours. However, despite this assurance, my listings are still not searchable. Every three days, I receive the same response from Seller Support, stating that my listings should become searchable in 72 hours. Case IDs are:
ID 15172490121
ID 15156321371
ID 15112269711
ID 15112321261
ID 15112312601
ID 15156321371
I've attempted to contact Seller Support by phone, only to be informed that there is no direct way to communicate with the responsible team and that I must wait for their response via email.
I'm reaching out to the community and Amazon representatives for advice on what steps I can take to resolve this issue. Why has this happened, and why is Seller Support unable to rectify this error after such a prolonged period?
As a result of this issue, our organic sales have been nonexistent for two weeks, causing devastating losses for our business.
Any assistance or guidance would be greatly appreciated.
Thank you!
Mihhail
4 replies
Seller_jrcv3GYEbAUTx
UPDATE: I've made an interesting discovery. My ASINs are searchable when our product category is selected. However, if "All Departments" is chosen and no category is specified, they disappear from search results. Given that most customers begin their search without selecting a category, this explains why we're experiencing no sales and no rankings for our ASINs.
Any assistance or guidance on resolving this issue would be greatly appreciated.
Rose_Amazon
Hi @baby_elefun,
Thanks for the post and hope you had a good weekend.
I will review your cases and respond back to you on this post.
Thanks in advance for your patience.
Rose_Amazon
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