Now I'm confused
Got an email from a customer:
The Bible was expected yesterday, didn’t arrive. I received a message that it was running late and I should get it today or by Nov 12th . If not I could ask for refund. I don’t want a refund, I want the Bible It did also say I could reorder it. Now I’m confused, is it on its way or lost in transit?
We didn’t send her any message.
USPS tracking early today said:
Out for Delivery
November 7, 2019 at 8:00 am
Out for Delivery, Expected Delivery Between 3:45pm and 5:45pm
So why would someone at Amazon send an email saying it might arrive today or it might arrive Nov 12?
And all the rest?
5 replies
Seller_qIY1zDxKNWKmI
Who sent the message, the customer or Amazon customer service?
If it was from Amazon customer service, they are just parroting what the customer tells them.
Seller_JKHdK9hkEBYc6
The customer emailed us directly; her email did not come through an Amazon rep.
But why did Amazon email her that her package was late, etc etc?
Seller_Hi7wbO2Kbo6bl
They have been known to do that.
In keeping with the philosophy of the programming department: “If it ain’t broke, break it.”
I have not seen a report in here for quite some time, but others have posted in the past that Amazon sent a message out of the blue about shipping delay (apparently a delay invented by bots).
Not saying this is the case here – but it looks that way. It does not seem as if the buyer called and Amazon relayed.
