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Read onlyThe customer contacted us to tell us that she had not received the package.Order#: 702-9515592-8999415, tracking number: YT2505321272088296, carrier: Yunexpress. Destination country tracking number: 6022325616402.
We quickly replied and provided the delivery information and proof of signature, please find all the attached files, but the customer never replied to us and applied a A-to-z claim straight away, Amazon granted the A-to-z and charged us MX$5,600. This is not fair, the delivery information and proof of signature can prove that the customer had received the parcel, otherwise there will be no signature on the waybill. The products are a big deal. MX$5,600 not a low-value, it is really high, MX$5,600 is important for our company. It is not fair to sellers and hope Amazon will re-check everything. We hope that Amazon can give the seller justice. Hope the MX$5,600 can be refunded to the seller. Thank you.
@Joey_Amazon