Claim # 113-7127594-9797826 Item shipped same day as ordered using Amazon Buy Shipping.

Item not received. Buyer never contacted us (the seller) and went straight to A-Z claim Amazon granted it immediately and counted it against us. I appealed. The buyer is due a refund, however it should not be counted against us, as the buyer NEVER contacted us. I am so fed up with Amazon not playing by their own rules, as I do. Amazon A-Z rules states under Eligibility Conditions "AND you have contacted the Seller more than 48 hours ago but they did not respond or resolve the issue.. I appealed on the grounds that they never contacted us, and it should not effect our A-Z history. Amazon upheld their original decision with no explanation and counted it against us.

So I always read on these forums that you are covered as long as you use Amazon "Buy Shipping". I found out today that is BULL! ! I tried to file a claim on this and received this message "This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details"

Amazon screws the seller again and does not follow their own rules. !

Hello Amazon Seller Community,

I’m reaching out for advice regarding an unfair A-to-Z claim. Here’s what happened with Order #111-9795240-5622602

December 7: The customer provided an incorrect address, causing the package to be returned to us. We contacted the customer to confirm the correct address.

December 12: The customer confirmed the correct address, and we arranged a replacement shipment.

December 13: We provided the customer with the new tracking number.

December 18: Despite knowing the replacement was on its way, the customer filed an A-to-Z claim and received a refund.

The replacement package was later delivered and signed for by the customer.

Now, the customer has both the product and the refund, which is unfair to us as the seller. The issue arose due to the customer’s incorrect address, and we promptly resolved it by sending a replacement. However, the customer still chose to file a claim while the replacement was in transit.

Has anyone experienced a similar situation? How can we request Amazon to review this order and reverse the refund since the customer received the product? Any advice would be greatly appreciated.

Thank you!

@Seller_1KYLYkgAlu4xX@Seller_s3amN64nZ4y9V@Seller_RsATYbG9XP0HP@Seller_ovM5p622oIbGp@Seller_c2KLMXKhUYF3u@Seller_Lz6S1nnAIzbYB@Seller_pB5cNkUhpDlVP@Seller_khUF6HPR2AHxu@Seller_vtQxROP6UNr1O@Seller_pAPBCLhysbW5T@Seller_t9kvdr2yixQej@Seller_khUF6HPR2AHxu@Seller_nS0jcFQNDLG3e

Hello We are experiencing an A to Z problem on Amazon, unfortunately we are experiencing an A to Z unfair A to Z problem due to the reason of the cargo companies and CANADA POST and Asendia in the Q4 period. Customers are complaining about delayed deliveries due to the resignation of previous Canada Post and Asendia employees. However, we have definitely tried to provide superior customer service and made full refunds immediately. Amazon, as a third-party seller, is being unfair to us for reasons that are not our fault and this is negatively affecting our account health. I made a full refund for all cases just to make our customers happy and we gave the products as gifts, but despite both the refund, the gift and customer satisfaction, our account health was affected and our money was lost. In addition, my ODR score was negatively affected in each case and the BUY BOX was completely deleted. Amazon is being completely unfair in this regard. There will be no sales in this way and I will have to close the store. Yes, we accept the refund but in cases where we are completely right, please remove these requests from our account health.

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701-8846752-3027410

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