A Thread From The Selling Partner Support Team and Amazon Point of View by a Seller
Sometimes, we need to put ourselves on the position of others to judge things differently. And see them from the opposite side.
Put your self in the position of been the manager of a business and the one who put the policies. You are clarifying clearly that any one one wants to partner with you in the business must read and have full knowledge about your policies. Again your policies, and not what he thinks it's right.
Then, some one who chose to partner with you in the business violated the policies you put. You suspended him. You gave him a chance to submit an appeal to the specialized employees. And when appealing, his appeal is just revealing that he doesn't give any care even to know or read all the policies or to take them in a serious consideration. The employees are telling him that he has violated the policies. And he keeps replying that he is doing what he thinks is right.
Well dear, here it's not about doing what you think is right. Here it's about complying with the policies that you must already read carefully and take serious consideration to know all of them. The business manager is dealing with you on this basis. but you are dealing with him as the one who just came to do what he thinks is right, and not to carefully comply with the policies.
Sellers, It's your choice and decision to partner and sell on Amazon. But you are not the one who put the policies here. You must just comply with the policies.
As a seller, I had very hard times with the selling partner support team. But I acknowledge that when I failed to reach any solution or result, it was always my mistake. I am the one who violated the policy.
Every seller is telling that he feels the pain of the of other sellers. But I have written this thread to say that I feel the pain of the selling partner support team. Yes, I feel your pain when dealing with sellers according to the business policies and they just keep telling you that they are doing what they think is right.
Finally, we should have the honesty to admit our mistakes first instead of putting all the blame on the selling partner support.
Policies, Policies, Policies. Amazon Policies.
And if you were violating the policies for some time with out been caught, that doesn't mean that you have the right to justify with this justification when you got caught. This just seems like a thief who got caught by the police, and then justifying to the judge that he is practicing robbery for many years and no one catches him. Why on this time he got caught? He used to practice robbery for many years without been caught. So, the police men who caught him are the wrong LOL.
Policies, Policies, Policies. Amazon policies. Read the polices carefully.
What do you think, sellers?
A Thread From The Selling Partner Support Team and Amazon Point of View by a Seller
Sometimes, we need to put ourselves on the position of others to judge things differently. And see them from the opposite side.
Put your self in the position of been the manager of a business and the one who put the policies. You are clarifying clearly that any one one wants to partner with you in the business must read and have full knowledge about your policies. Again your policies, and not what he thinks it's right.
Then, some one who chose to partner with you in the business violated the policies you put. You suspended him. You gave him a chance to submit an appeal to the specialized employees. And when appealing, his appeal is just revealing that he doesn't give any care even to know or read all the policies or to take them in a serious consideration. The employees are telling him that he has violated the policies. And he keeps replying that he is doing what he thinks is right.
Well dear, here it's not about doing what you think is right. Here it's about complying with the policies that you must already read carefully and take serious consideration to know all of them. The business manager is dealing with you on this basis. but you are dealing with him as the one who just came to do what he thinks is right, and not to carefully comply with the policies.
Sellers, It's your choice and decision to partner and sell on Amazon. But you are not the one who put the policies here. You must just comply with the policies.
As a seller, I had very hard times with the selling partner support team. But I acknowledge that when I failed to reach any solution or result, it was always my mistake. I am the one who violated the policy.
Every seller is telling that he feels the pain of the of other sellers. But I have written this thread to say that I feel the pain of the selling partner support team. Yes, I feel your pain when dealing with sellers according to the business policies and they just keep telling you that they are doing what they think is right.
Finally, we should have the honesty to admit our mistakes first instead of putting all the blame on the selling partner support.
Policies, Policies, Policies. Amazon Policies.
And if you were violating the policies for some time with out been caught, that doesn't mean that you have the right to justify with this justification when you got caught. This just seems like a thief who got caught by the police, and then justifying to the judge that he is practicing robbery for many years and no one catches him. Why on this time he got caught? He used to practice robbery for many years without been caught. So, the police men who caught him are the wrong LOL.
Policies, Policies, Policies. Amazon policies. Read the polices carefully.
What do you think, sellers?
25 replies
Seller_VCSaH8CTg9r9r
Who is this with regard to, the people who actually violated policies? Yeah, sure. Fair enough. OBVIOUSLY. Now what about the people who have suffered the consequences of Amazon's errors? A bunch of us are worried about being able to pay to feed ourselves due to Amazon calling a plastic bag a vitamin or dietary supplement, or some other absurd misclassification followed by an "internal team" rejecting your appeal on the basis of, well, no basis.
There are way too many sellers with their own unique situations expanding across several different possible scenarios. Those who have received mistreatment similar to others, may be able to relate to each other and perhaps provide some assistance in handling their issue. This is useful. Now, what use is it for you to make this post playing moral arbiter pertaining to issues you have not endured, disrespecting everybody who has endured such in the process. Not trying to be mean, just here to speak up for those who have actually gone through it.
Micah_Amazon
Hello @Seller_SqUqBzF6chJ1S,
Thank you for posting this into Forums. This type of content and request for feedback/discussions is what Forums is all about. Although Amazon is far from perfect and we have a lot of area for improvement, we still want to cultivate this kind of sentiment and see where we can help better process and policies.
Please let me know if you have any additional questions or concerns.
Thanks again for the post.
Best,
Micah
Seller_XSqPquQH4FvW1
This would be valid if Amazon would actually follow its own policies. And what's with the "dear"? You sound like a Nigerian scammer.
Seller_6mFrsnzzU1buE
[Moderator Edit: removed personal solicitations]
Seller_zinnr9HADdMb2
JMO but 90% of Amazon CS reps should be let go. If you have that position then you need to know your job and do it. Not just randomly send back replies that have NOTHING to do with the issue at hand. I ask ChatGTP more now about how to fix stuff than Amazon CS and ChatGTP is right 90% of the time. Amazon CS is right maybe 25% of the time and that is after escalating the issue again and again.
Seller_yFAkuOv7JDcDK
All we are asking for is a partner in Amazon. We want Amazon to see us as partners and relate with us one. A partner will not just suspend the other partner business relationship and ship all his goods back to him without talking to a human being in the organization. Amazon needs to put human face to the partnership not bots face.
In our over 15yrs here, i must confess, Amazon has improved. Remember the dreaded red check mark . I got one on father' day .
Seller_K7IJAgD17aOxv
If you go to any Amazon sellers Facebook group, everyone says the same thing. We get only canned responses. There are no CS reps that can act as a go between and clarify what amazon wants or an appropriate alternative.
Everything is auto denied. When we ask for clarification we get the same canned response that doesn't tell us what or how to fix. In all the groups people are told if your account is closed and they are not accepting your receipts or replies. Close the case and open a new one. It will take 2 or 3 tries before someone actually looks at your paperwork and approves it.
Think about that for a second, " we close the case and open a new one 2 or 3 times before the system approves us" Why wouldn't it be approved the first time if it was correct, or give clarification on what was missing.
We are normal people or businesses that sell on amazon, some of us for years. We dont want headaches as much as Amazon doesn't want headaches. So having a account rep that we can talk to , that has authority to help fix issues will make things easier for everybody.
Don't just tell us we did something wrong, help us follow the rules you want and help by answering our questions without canned responses
A Thread From The Selling Partner Support Team and Amazon Point of View by a Seller
Sometimes, we need to put ourselves on the position of others to judge things differently. And see them from the opposite side.
Put your self in the position of been the manager of a business and the one who put the policies. You are clarifying clearly that any one one wants to partner with you in the business must read and have full knowledge about your policies. Again your policies, and not what he thinks it's right.
Then, some one who chose to partner with you in the business violated the policies you put. You suspended him. You gave him a chance to submit an appeal to the specialized employees. And when appealing, his appeal is just revealing that he doesn't give any care even to know or read all the policies or to take them in a serious consideration. The employees are telling him that he has violated the policies. And he keeps replying that he is doing what he thinks is right.
Well dear, here it's not about doing what you think is right. Here it's about complying with the policies that you must already read carefully and take serious consideration to know all of them. The business manager is dealing with you on this basis. but you are dealing with him as the one who just came to do what he thinks is right, and not to carefully comply with the policies.
Sellers, It's your choice and decision to partner and sell on Amazon. But you are not the one who put the policies here. You must just comply with the policies.
As a seller, I had very hard times with the selling partner support team. But I acknowledge that when I failed to reach any solution or result, it was always my mistake. I am the one who violated the policy.
Every seller is telling that he feels the pain of the of other sellers. But I have written this thread to say that I feel the pain of the selling partner support team. Yes, I feel your pain when dealing with sellers according to the business policies and they just keep telling you that they are doing what they think is right.
Finally, we should have the honesty to admit our mistakes first instead of putting all the blame on the selling partner support.
Policies, Policies, Policies. Amazon Policies.
And if you were violating the policies for some time with out been caught, that doesn't mean that you have the right to justify with this justification when you got caught. This just seems like a thief who got caught by the police, and then justifying to the judge that he is practicing robbery for many years and no one catches him. Why on this time he got caught? He used to practice robbery for many years without been caught. So, the police men who caught him are the wrong LOL.
Policies, Policies, Policies. Amazon policies. Read the polices carefully.
What do you think, sellers?
A Thread From The Selling Partner Support Team and Amazon Point of View by a Seller
Sometimes, we need to put ourselves on the position of others to judge things differently. And see them from the opposite side.
Put your self in the position of been the manager of a business and the one who put the policies. You are clarifying clearly that any one one wants to partner with you in the business must read and have full knowledge about your policies. Again your policies, and not what he thinks it's right.
Then, some one who chose to partner with you in the business violated the policies you put. You suspended him. You gave him a chance to submit an appeal to the specialized employees. And when appealing, his appeal is just revealing that he doesn't give any care even to know or read all the policies or to take them in a serious consideration. The employees are telling him that he has violated the policies. And he keeps replying that he is doing what he thinks is right.
Well dear, here it's not about doing what you think is right. Here it's about complying with the policies that you must already read carefully and take serious consideration to know all of them. The business manager is dealing with you on this basis. but you are dealing with him as the one who just came to do what he thinks is right, and not to carefully comply with the policies.
Sellers, It's your choice and decision to partner and sell on Amazon. But you are not the one who put the policies here. You must just comply with the policies.
As a seller, I had very hard times with the selling partner support team. But I acknowledge that when I failed to reach any solution or result, it was always my mistake. I am the one who violated the policy.
Every seller is telling that he feels the pain of the of other sellers. But I have written this thread to say that I feel the pain of the selling partner support team. Yes, I feel your pain when dealing with sellers according to the business policies and they just keep telling you that they are doing what they think is right.
Finally, we should have the honesty to admit our mistakes first instead of putting all the blame on the selling partner support.
Policies, Policies, Policies. Amazon Policies.
And if you were violating the policies for some time with out been caught, that doesn't mean that you have the right to justify with this justification when you got caught. This just seems like a thief who got caught by the police, and then justifying to the judge that he is practicing robbery for many years and no one catches him. Why on this time he got caught? He used to practice robbery for many years without been caught. So, the police men who caught him are the wrong LOL.
Policies, Policies, Policies. Amazon policies. Read the polices carefully.
What do you think, sellers?
A Thread From The Selling Partner Support Team and Amazon Point of View by a Seller
Sometimes, we need to put ourselves on the position of others to judge things differently. And see them from the opposite side.
Put your self in the position of been the manager of a business and the one who put the policies. You are clarifying clearly that any one one wants to partner with you in the business must read and have full knowledge about your policies. Again your policies, and not what he thinks it's right.
Then, some one who chose to partner with you in the business violated the policies you put. You suspended him. You gave him a chance to submit an appeal to the specialized employees. And when appealing, his appeal is just revealing that he doesn't give any care even to know or read all the policies or to take them in a serious consideration. The employees are telling him that he has violated the policies. And he keeps replying that he is doing what he thinks is right.
Well dear, here it's not about doing what you think is right. Here it's about complying with the policies that you must already read carefully and take serious consideration to know all of them. The business manager is dealing with you on this basis. but you are dealing with him as the one who just came to do what he thinks is right, and not to carefully comply with the policies.
Sellers, It's your choice and decision to partner and sell on Amazon. But you are not the one who put the policies here. You must just comply with the policies.
As a seller, I had very hard times with the selling partner support team. But I acknowledge that when I failed to reach any solution or result, it was always my mistake. I am the one who violated the policy.
Every seller is telling that he feels the pain of the of other sellers. But I have written this thread to say that I feel the pain of the selling partner support team. Yes, I feel your pain when dealing with sellers according to the business policies and they just keep telling you that they are doing what they think is right.
Finally, we should have the honesty to admit our mistakes first instead of putting all the blame on the selling partner support.
Policies, Policies, Policies. Amazon Policies.
And if you were violating the policies for some time with out been caught, that doesn't mean that you have the right to justify with this justification when you got caught. This just seems like a thief who got caught by the police, and then justifying to the judge that he is practicing robbery for many years and no one catches him. Why on this time he got caught? He used to practice robbery for many years without been caught. So, the police men who caught him are the wrong LOL.
Policies, Policies, Policies. Amazon policies. Read the polices carefully.
What do you think, sellers?
25 replies
25 replies
Seller_VCSaH8CTg9r9r
Who is this with regard to, the people who actually violated policies? Yeah, sure. Fair enough. OBVIOUSLY. Now what about the people who have suffered the consequences of Amazon's errors? A bunch of us are worried about being able to pay to feed ourselves due to Amazon calling a plastic bag a vitamin or dietary supplement, or some other absurd misclassification followed by an "internal team" rejecting your appeal on the basis of, well, no basis.
There are way too many sellers with their own unique situations expanding across several different possible scenarios. Those who have received mistreatment similar to others, may be able to relate to each other and perhaps provide some assistance in handling their issue. This is useful. Now, what use is it for you to make this post playing moral arbiter pertaining to issues you have not endured, disrespecting everybody who has endured such in the process. Not trying to be mean, just here to speak up for those who have actually gone through it.
Micah_Amazon
Hello @Seller_SqUqBzF6chJ1S,
Thank you for posting this into Forums. This type of content and request for feedback/discussions is what Forums is all about. Although Amazon is far from perfect and we have a lot of area for improvement, we still want to cultivate this kind of sentiment and see where we can help better process and policies.
Please let me know if you have any additional questions or concerns.
Thanks again for the post.
Best,
Micah
Seller_XSqPquQH4FvW1
This would be valid if Amazon would actually follow its own policies. And what's with the "dear"? You sound like a Nigerian scammer.
Seller_6mFrsnzzU1buE
[Moderator Edit: removed personal solicitations]
Seller_zinnr9HADdMb2
JMO but 90% of Amazon CS reps should be let go. If you have that position then you need to know your job and do it. Not just randomly send back replies that have NOTHING to do with the issue at hand. I ask ChatGTP more now about how to fix stuff than Amazon CS and ChatGTP is right 90% of the time. Amazon CS is right maybe 25% of the time and that is after escalating the issue again and again.
Seller_yFAkuOv7JDcDK
All we are asking for is a partner in Amazon. We want Amazon to see us as partners and relate with us one. A partner will not just suspend the other partner business relationship and ship all his goods back to him without talking to a human being in the organization. Amazon needs to put human face to the partnership not bots face.
In our over 15yrs here, i must confess, Amazon has improved. Remember the dreaded red check mark . I got one on father' day .
Seller_K7IJAgD17aOxv
If you go to any Amazon sellers Facebook group, everyone says the same thing. We get only canned responses. There are no CS reps that can act as a go between and clarify what amazon wants or an appropriate alternative.
Everything is auto denied. When we ask for clarification we get the same canned response that doesn't tell us what or how to fix. In all the groups people are told if your account is closed and they are not accepting your receipts or replies. Close the case and open a new one. It will take 2 or 3 tries before someone actually looks at your paperwork and approves it.
Think about that for a second, " we close the case and open a new one 2 or 3 times before the system approves us" Why wouldn't it be approved the first time if it was correct, or give clarification on what was missing.
We are normal people or businesses that sell on amazon, some of us for years. We dont want headaches as much as Amazon doesn't want headaches. So having a account rep that we can talk to , that has authority to help fix issues will make things easier for everybody.
Don't just tell us we did something wrong, help us follow the rules you want and help by answering our questions without canned responses
Seller_VCSaH8CTg9r9r
Who is this with regard to, the people who actually violated policies? Yeah, sure. Fair enough. OBVIOUSLY. Now what about the people who have suffered the consequences of Amazon's errors? A bunch of us are worried about being able to pay to feed ourselves due to Amazon calling a plastic bag a vitamin or dietary supplement, or some other absurd misclassification followed by an "internal team" rejecting your appeal on the basis of, well, no basis.
There are way too many sellers with their own unique situations expanding across several different possible scenarios. Those who have received mistreatment similar to others, may be able to relate to each other and perhaps provide some assistance in handling their issue. This is useful. Now, what use is it for you to make this post playing moral arbiter pertaining to issues you have not endured, disrespecting everybody who has endured such in the process. Not trying to be mean, just here to speak up for those who have actually gone through it.
Seller_VCSaH8CTg9r9r
Who is this with regard to, the people who actually violated policies? Yeah, sure. Fair enough. OBVIOUSLY. Now what about the people who have suffered the consequences of Amazon's errors? A bunch of us are worried about being able to pay to feed ourselves due to Amazon calling a plastic bag a vitamin or dietary supplement, or some other absurd misclassification followed by an "internal team" rejecting your appeal on the basis of, well, no basis.
There are way too many sellers with their own unique situations expanding across several different possible scenarios. Those who have received mistreatment similar to others, may be able to relate to each other and perhaps provide some assistance in handling their issue. This is useful. Now, what use is it for you to make this post playing moral arbiter pertaining to issues you have not endured, disrespecting everybody who has endured such in the process. Not trying to be mean, just here to speak up for those who have actually gone through it.
Micah_Amazon
Hello @Seller_SqUqBzF6chJ1S,
Thank you for posting this into Forums. This type of content and request for feedback/discussions is what Forums is all about. Although Amazon is far from perfect and we have a lot of area for improvement, we still want to cultivate this kind of sentiment and see where we can help better process and policies.
Please let me know if you have any additional questions or concerns.
Thanks again for the post.
Best,
Micah
Micah_Amazon
Hello @Seller_SqUqBzF6chJ1S,
Thank you for posting this into Forums. This type of content and request for feedback/discussions is what Forums is all about. Although Amazon is far from perfect and we have a lot of area for improvement, we still want to cultivate this kind of sentiment and see where we can help better process and policies.
Please let me know if you have any additional questions or concerns.
Thanks again for the post.
Best,
Micah
Seller_XSqPquQH4FvW1
This would be valid if Amazon would actually follow its own policies. And what's with the "dear"? You sound like a Nigerian scammer.
Seller_XSqPquQH4FvW1
This would be valid if Amazon would actually follow its own policies. And what's with the "dear"? You sound like a Nigerian scammer.
Seller_6mFrsnzzU1buE
[Moderator Edit: removed personal solicitations]
Seller_6mFrsnzzU1buE
[Moderator Edit: removed personal solicitations]
Seller_zinnr9HADdMb2
JMO but 90% of Amazon CS reps should be let go. If you have that position then you need to know your job and do it. Not just randomly send back replies that have NOTHING to do with the issue at hand. I ask ChatGTP more now about how to fix stuff than Amazon CS and ChatGTP is right 90% of the time. Amazon CS is right maybe 25% of the time and that is after escalating the issue again and again.
Seller_zinnr9HADdMb2
JMO but 90% of Amazon CS reps should be let go. If you have that position then you need to know your job and do it. Not just randomly send back replies that have NOTHING to do with the issue at hand. I ask ChatGTP more now about how to fix stuff than Amazon CS and ChatGTP is right 90% of the time. Amazon CS is right maybe 25% of the time and that is after escalating the issue again and again.
Seller_yFAkuOv7JDcDK
All we are asking for is a partner in Amazon. We want Amazon to see us as partners and relate with us one. A partner will not just suspend the other partner business relationship and ship all his goods back to him without talking to a human being in the organization. Amazon needs to put human face to the partnership not bots face.
In our over 15yrs here, i must confess, Amazon has improved. Remember the dreaded red check mark . I got one on father' day .
Seller_yFAkuOv7JDcDK
All we are asking for is a partner in Amazon. We want Amazon to see us as partners and relate with us one. A partner will not just suspend the other partner business relationship and ship all his goods back to him without talking to a human being in the organization. Amazon needs to put human face to the partnership not bots face.
In our over 15yrs here, i must confess, Amazon has improved. Remember the dreaded red check mark . I got one on father' day .
Seller_K7IJAgD17aOxv
If you go to any Amazon sellers Facebook group, everyone says the same thing. We get only canned responses. There are no CS reps that can act as a go between and clarify what amazon wants or an appropriate alternative.
Everything is auto denied. When we ask for clarification we get the same canned response that doesn't tell us what or how to fix. In all the groups people are told if your account is closed and they are not accepting your receipts or replies. Close the case and open a new one. It will take 2 or 3 tries before someone actually looks at your paperwork and approves it.
Think about that for a second, " we close the case and open a new one 2 or 3 times before the system approves us" Why wouldn't it be approved the first time if it was correct, or give clarification on what was missing.
We are normal people or businesses that sell on amazon, some of us for years. We dont want headaches as much as Amazon doesn't want headaches. So having a account rep that we can talk to , that has authority to help fix issues will make things easier for everybody.
Don't just tell us we did something wrong, help us follow the rules you want and help by answering our questions without canned responses
Seller_K7IJAgD17aOxv
If you go to any Amazon sellers Facebook group, everyone says the same thing. We get only canned responses. There are no CS reps that can act as a go between and clarify what amazon wants or an appropriate alternative.
Everything is auto denied. When we ask for clarification we get the same canned response that doesn't tell us what or how to fix. In all the groups people are told if your account is closed and they are not accepting your receipts or replies. Close the case and open a new one. It will take 2 or 3 tries before someone actually looks at your paperwork and approves it.
Think about that for a second, " we close the case and open a new one 2 or 3 times before the system approves us" Why wouldn't it be approved the first time if it was correct, or give clarification on what was missing.
We are normal people or businesses that sell on amazon, some of us for years. We dont want headaches as much as Amazon doesn't want headaches. So having a account rep that we can talk to , that has authority to help fix issues will make things easier for everybody.
Don't just tell us we did something wrong, help us follow the rules you want and help by answering our questions without canned responses
