Help with mistaken radio frequency device restriction
Case ID 16068203581
Hello, we need an escalation and help with the above case. Our product is being flagged by bots as having radio frequency but it does not. It's an INFRARED remote control and we have images/videos/documents showing this. However, the bots keep responding that it needs a FCC ID when it in fact does NOT.
Can you have an actual person review it please?
2 replies
Seller_40zoHfquETtgY
Any assistance?? This ASIN has been sold since 2015
Roxy_Amazon
Greetings @Seller_40zoHfquETtgY,
Thank you for reaching out about the issue with your product being flagged as requiring an FCC ID. I understand this is a frustrating situation, but I want to assure you that your case is currently under review.
The last update on your case was approximately 6 hours ago. The responsible team is still evaluating the information and documentation you have provided, which includes the evidence showing that your product uses an infrared remote control rather than radio frequency.
At this time, we need to wait for the team to complete their evaluation before we can determine if any further action is required on your case. They will carefully review all the details and make a determination on whether the adjustments you have made are sufficient to resolve the issue, or if there are additional steps that need to be taken.
Please be assured that we are actively working on your case and will provide you with an update as soon as the review is finished. In the meantime, I apologize for the inconvenience and appreciate your patience as we work to address this matter.
The forums community and I are committed to assisting you. Please let me know if you have any other questions or concerns.
Best regards,
-Roxy
