A-Z team is Official partner for FRAUD
Our customer wanted to price adjustment after delivery for 30USD because our selling price is lower than her payment to us. Of course, we accepted it. Right after her request, she created Return request for reason ''Bought by mistake''. We asked If she wanted to return or price adjustment as we agreed but she told that she wanted to return it.
As per Amazon policies, we provided return address in US, she should be responsible for return shipping fee. Seller support confirmed that and she talked with Customer service on the phone but didn't get any results for her benefits. Then she asked for 60 USD price adjustment because there is an other seller who sells 60USD lower than her payment to us. We told her that it's not our price, so we can refund 30USD.
Today, she created A-Z for reason ''The buyer told me that, they would refund 175USD but never did'' COMPLETELY A LIE !
We provided our messages as attachment and shared our statement to A-Z team. Guess what??
Team decided to count against our ODR and made full refund on our behalf !
Where is the justice here? Thanks to constant nonsense decisions of A-Z teams, sellers suffers huge losses and had to deal with bad ODR.
Order ID: 112-7870883-2313051
We dont know what to do or how to deal with this kind of problems/decisions anymore.
P.S; Since our listings are FBM, we can't file SAFE-T.
A-Z team is Official partner for FRAUD
Our customer wanted to price adjustment after delivery for 30USD because our selling price is lower than her payment to us. Of course, we accepted it. Right after her request, she created Return request for reason ''Bought by mistake''. We asked If she wanted to return or price adjustment as we agreed but she told that she wanted to return it.
As per Amazon policies, we provided return address in US, she should be responsible for return shipping fee. Seller support confirmed that and she talked with Customer service on the phone but didn't get any results for her benefits. Then she asked for 60 USD price adjustment because there is an other seller who sells 60USD lower than her payment to us. We told her that it's not our price, so we can refund 30USD.
Today, she created A-Z for reason ''The buyer told me that, they would refund 175USD but never did'' COMPLETELY A LIE !
We provided our messages as attachment and shared our statement to A-Z team. Guess what??
Team decided to count against our ODR and made full refund on our behalf !
Where is the justice here? Thanks to constant nonsense decisions of A-Z teams, sellers suffers huge losses and had to deal with bad ODR.
Order ID: 112-7870883-2313051
We dont know what to do or how to deal with this kind of problems/decisions anymore.
P.S; Since our listings are FBM, we can't file SAFE-T.
45 replies
Seller_4zBzdtgCyS9EI
I don't even understand this at all
I understand this even less, you just don't do that!
------------
The response to the A-Z should have been:
"When the customer first contacted us, we asked them to open a return request from their orders and they will receive a full refund upon return and we provided a US return address."
--------
Of course if you violated policy, the buyer expressed they wanted to return and you THEN offered them money, before offering a return, it could be an issue. Same, if you did not ask them to start a return via Amazon.
The whole offering money thing to buyers is a bad, bad idea.
Seller_cplkfl5z2dnv4
AMAZON AS A WHOLE IS A FRAUD!!!!!!!!!!!!!!!!!!!!
Seller_Ha6JyVvDK6Ybs
Very simple never refund or gives customers anything they are honest customers out there but how this site is set up you are always best to group all customers as bad. If they have issue they must return item then never ship any item to any one who has returned and that will cost out at least 50% of the BS you may get a few negative here and there but at this post we should all be running our feedback down to 20% positive maybe that way Amazon would address that issue as well.
.
ALWAYS MAKE THEM RETRUN FOR REFUND AND MOVE ON!
Seller_roNdLQpqbVoOH
It doesn't make sense to ANY of us, I'd imagine.
How could the price that this person paid differ from the price at which the item was listed?
I'm guessing that English is not your first language, but can you try to explain it a little better? It might help in getting more apt and helpful responses.
Seller_4gowSIOqYgkJL
you walked right into this issue. Your response from the beginning should have been return it for a refund in new unopened condition. Then if they use the wrong return reason you can safety claim your shipping costs. But you instead expect someone from India with minimal english skills to understand what you and she agreed to when should should know by now they struggle to understand much here. You then messed up in your response to the claim to appeal. You should have said this exactly. Customer has an open return request due to price. Per amazon policy the customer is required to return for a refund. But you did not keep it point black simple you once again expected someone with little english skills to read between the lines about what happened and at no time mentioning any amazon policy you are following
Seller_8ESHZD3bXlVUv
We get these types of issues from time to time. Open a seller support case and explain your situation. Use bullet points and keep it simple. Example:
1/1/2025 customer ordered _____ and paid _____
1/2/2025 we shipped via _________ under tracking number __________. Parcel was delivered on _____________.
1/3/2025 Product went on sale.
1/4/2025 Customer asked us to price match the sale price. We agreed. Before we could do so, customer opened a return request. Return was approved.
1/5/2025 We asked customer if she prefers return or partial refund previously discussed. Customer replied and asked for additional funds to price match another seller. We declined. (note: Right here is your flaw - I would have just proceeded with the partial refund previously agreed. If she chose to return after that, you'd just refund the remainder once the item arrives)
1/6/2025 customer opened a to z which was found in favor of the buyer. We are now out the product and our funds.
Please kindly re-investigate this issue and restore our funds.
~~~~~~~~
Be sure to supply screenshots of your messages and reference them in your bullet points by date/timestamp on each reply. You might even want to highlight portions or draw arrows on the screenshots to pertinent parts.
A case may or may not work - but if your communications with the customer are clear, you have a good chance. You may need to re-open the ticket a couple times to get any results. If it fails, come back here, post your case number, and request a mod/tag a mod to have someone take a second look.
Good luck
Seller_SNSeO3kgywz44
They have lied, cheated, and frauded my business multiple times, most corrupt dept on Amazon, and thats saying sommething
Seller_S3FIL4uH6Xf0l
Same Amazon did an a to z claim refund on me tracking shows delivered already and customer filed a to z claim and won
A-Z team is Official partner for FRAUD
Our customer wanted to price adjustment after delivery for 30USD because our selling price is lower than her payment to us. Of course, we accepted it. Right after her request, she created Return request for reason ''Bought by mistake''. We asked If she wanted to return or price adjustment as we agreed but she told that she wanted to return it.
As per Amazon policies, we provided return address in US, she should be responsible for return shipping fee. Seller support confirmed that and she talked with Customer service on the phone but didn't get any results for her benefits. Then she asked for 60 USD price adjustment because there is an other seller who sells 60USD lower than her payment to us. We told her that it's not our price, so we can refund 30USD.
Today, she created A-Z for reason ''The buyer told me that, they would refund 175USD but never did'' COMPLETELY A LIE !
We provided our messages as attachment and shared our statement to A-Z team. Guess what??
Team decided to count against our ODR and made full refund on our behalf !
Where is the justice here? Thanks to constant nonsense decisions of A-Z teams, sellers suffers huge losses and had to deal with bad ODR.
Order ID: 112-7870883-2313051
We dont know what to do or how to deal with this kind of problems/decisions anymore.
P.S; Since our listings are FBM, we can't file SAFE-T.
A-Z team is Official partner for FRAUD
Our customer wanted to price adjustment after delivery for 30USD because our selling price is lower than her payment to us. Of course, we accepted it. Right after her request, she created Return request for reason ''Bought by mistake''. We asked If she wanted to return or price adjustment as we agreed but she told that she wanted to return it.
As per Amazon policies, we provided return address in US, she should be responsible for return shipping fee. Seller support confirmed that and she talked with Customer service on the phone but didn't get any results for her benefits. Then she asked for 60 USD price adjustment because there is an other seller who sells 60USD lower than her payment to us. We told her that it's not our price, so we can refund 30USD.
Today, she created A-Z for reason ''The buyer told me that, they would refund 175USD but never did'' COMPLETELY A LIE !
We provided our messages as attachment and shared our statement to A-Z team. Guess what??
Team decided to count against our ODR and made full refund on our behalf !
Where is the justice here? Thanks to constant nonsense decisions of A-Z teams, sellers suffers huge losses and had to deal with bad ODR.
Order ID: 112-7870883-2313051
We dont know what to do or how to deal with this kind of problems/decisions anymore.
P.S; Since our listings are FBM, we can't file SAFE-T.
A-Z team is Official partner for FRAUD
Our customer wanted to price adjustment after delivery for 30USD because our selling price is lower than her payment to us. Of course, we accepted it. Right after her request, she created Return request for reason ''Bought by mistake''. We asked If she wanted to return or price adjustment as we agreed but she told that she wanted to return it.
As per Amazon policies, we provided return address in US, she should be responsible for return shipping fee. Seller support confirmed that and she talked with Customer service on the phone but didn't get any results for her benefits. Then she asked for 60 USD price adjustment because there is an other seller who sells 60USD lower than her payment to us. We told her that it's not our price, so we can refund 30USD.
Today, she created A-Z for reason ''The buyer told me that, they would refund 175USD but never did'' COMPLETELY A LIE !
We provided our messages as attachment and shared our statement to A-Z team. Guess what??
Team decided to count against our ODR and made full refund on our behalf !
Where is the justice here? Thanks to constant nonsense decisions of A-Z teams, sellers suffers huge losses and had to deal with bad ODR.
Order ID: 112-7870883-2313051
We dont know what to do or how to deal with this kind of problems/decisions anymore.
P.S; Since our listings are FBM, we can't file SAFE-T.
45 replies
45 replies
Seller_4zBzdtgCyS9EI
I don't even understand this at all
I understand this even less, you just don't do that!
------------
The response to the A-Z should have been:
"When the customer first contacted us, we asked them to open a return request from their orders and they will receive a full refund upon return and we provided a US return address."
--------
Of course if you violated policy, the buyer expressed they wanted to return and you THEN offered them money, before offering a return, it could be an issue. Same, if you did not ask them to start a return via Amazon.
The whole offering money thing to buyers is a bad, bad idea.
Seller_cplkfl5z2dnv4
AMAZON AS A WHOLE IS A FRAUD!!!!!!!!!!!!!!!!!!!!
Seller_Ha6JyVvDK6Ybs
Very simple never refund or gives customers anything they are honest customers out there but how this site is set up you are always best to group all customers as bad. If they have issue they must return item then never ship any item to any one who has returned and that will cost out at least 50% of the BS you may get a few negative here and there but at this post we should all be running our feedback down to 20% positive maybe that way Amazon would address that issue as well.
.
ALWAYS MAKE THEM RETRUN FOR REFUND AND MOVE ON!
Seller_roNdLQpqbVoOH
It doesn't make sense to ANY of us, I'd imagine.
How could the price that this person paid differ from the price at which the item was listed?
I'm guessing that English is not your first language, but can you try to explain it a little better? It might help in getting more apt and helpful responses.
Seller_4gowSIOqYgkJL
you walked right into this issue. Your response from the beginning should have been return it for a refund in new unopened condition. Then if they use the wrong return reason you can safety claim your shipping costs. But you instead expect someone from India with minimal english skills to understand what you and she agreed to when should should know by now they struggle to understand much here. You then messed up in your response to the claim to appeal. You should have said this exactly. Customer has an open return request due to price. Per amazon policy the customer is required to return for a refund. But you did not keep it point black simple you once again expected someone with little english skills to read between the lines about what happened and at no time mentioning any amazon policy you are following
Seller_8ESHZD3bXlVUv
We get these types of issues from time to time. Open a seller support case and explain your situation. Use bullet points and keep it simple. Example:
1/1/2025 customer ordered _____ and paid _____
1/2/2025 we shipped via _________ under tracking number __________. Parcel was delivered on _____________.
1/3/2025 Product went on sale.
1/4/2025 Customer asked us to price match the sale price. We agreed. Before we could do so, customer opened a return request. Return was approved.
1/5/2025 We asked customer if she prefers return or partial refund previously discussed. Customer replied and asked for additional funds to price match another seller. We declined. (note: Right here is your flaw - I would have just proceeded with the partial refund previously agreed. If she chose to return after that, you'd just refund the remainder once the item arrives)
1/6/2025 customer opened a to z which was found in favor of the buyer. We are now out the product and our funds.
Please kindly re-investigate this issue and restore our funds.
~~~~~~~~
Be sure to supply screenshots of your messages and reference them in your bullet points by date/timestamp on each reply. You might even want to highlight portions or draw arrows on the screenshots to pertinent parts.
A case may or may not work - but if your communications with the customer are clear, you have a good chance. You may need to re-open the ticket a couple times to get any results. If it fails, come back here, post your case number, and request a mod/tag a mod to have someone take a second look.
Good luck
Seller_SNSeO3kgywz44
They have lied, cheated, and frauded my business multiple times, most corrupt dept on Amazon, and thats saying sommething
Seller_S3FIL4uH6Xf0l
Same Amazon did an a to z claim refund on me tracking shows delivered already and customer filed a to z claim and won
Seller_4zBzdtgCyS9EI
I don't even understand this at all
I understand this even less, you just don't do that!
------------
The response to the A-Z should have been:
"When the customer first contacted us, we asked them to open a return request from their orders and they will receive a full refund upon return and we provided a US return address."
--------
Of course if you violated policy, the buyer expressed they wanted to return and you THEN offered them money, before offering a return, it could be an issue. Same, if you did not ask them to start a return via Amazon.
The whole offering money thing to buyers is a bad, bad idea.
Seller_4zBzdtgCyS9EI
I don't even understand this at all
I understand this even less, you just don't do that!
------------
The response to the A-Z should have been:
"When the customer first contacted us, we asked them to open a return request from their orders and they will receive a full refund upon return and we provided a US return address."
--------
Of course if you violated policy, the buyer expressed they wanted to return and you THEN offered them money, before offering a return, it could be an issue. Same, if you did not ask them to start a return via Amazon.
The whole offering money thing to buyers is a bad, bad idea.
Seller_cplkfl5z2dnv4
AMAZON AS A WHOLE IS A FRAUD!!!!!!!!!!!!!!!!!!!!
Seller_cplkfl5z2dnv4
AMAZON AS A WHOLE IS A FRAUD!!!!!!!!!!!!!!!!!!!!
Seller_Ha6JyVvDK6Ybs
Very simple never refund or gives customers anything they are honest customers out there but how this site is set up you are always best to group all customers as bad. If they have issue they must return item then never ship any item to any one who has returned and that will cost out at least 50% of the BS you may get a few negative here and there but at this post we should all be running our feedback down to 20% positive maybe that way Amazon would address that issue as well.
.
ALWAYS MAKE THEM RETRUN FOR REFUND AND MOVE ON!
Seller_Ha6JyVvDK6Ybs
Very simple never refund or gives customers anything they are honest customers out there but how this site is set up you are always best to group all customers as bad. If they have issue they must return item then never ship any item to any one who has returned and that will cost out at least 50% of the BS you may get a few negative here and there but at this post we should all be running our feedback down to 20% positive maybe that way Amazon would address that issue as well.
.
ALWAYS MAKE THEM RETRUN FOR REFUND AND MOVE ON!
Seller_roNdLQpqbVoOH
It doesn't make sense to ANY of us, I'd imagine.
How could the price that this person paid differ from the price at which the item was listed?
I'm guessing that English is not your first language, but can you try to explain it a little better? It might help in getting more apt and helpful responses.
Seller_roNdLQpqbVoOH
It doesn't make sense to ANY of us, I'd imagine.
How could the price that this person paid differ from the price at which the item was listed?
I'm guessing that English is not your first language, but can you try to explain it a little better? It might help in getting more apt and helpful responses.
Seller_4gowSIOqYgkJL
you walked right into this issue. Your response from the beginning should have been return it for a refund in new unopened condition. Then if they use the wrong return reason you can safety claim your shipping costs. But you instead expect someone from India with minimal english skills to understand what you and she agreed to when should should know by now they struggle to understand much here. You then messed up in your response to the claim to appeal. You should have said this exactly. Customer has an open return request due to price. Per amazon policy the customer is required to return for a refund. But you did not keep it point black simple you once again expected someone with little english skills to read between the lines about what happened and at no time mentioning any amazon policy you are following
Seller_4gowSIOqYgkJL
you walked right into this issue. Your response from the beginning should have been return it for a refund in new unopened condition. Then if they use the wrong return reason you can safety claim your shipping costs. But you instead expect someone from India with minimal english skills to understand what you and she agreed to when should should know by now they struggle to understand much here. You then messed up in your response to the claim to appeal. You should have said this exactly. Customer has an open return request due to price. Per amazon policy the customer is required to return for a refund. But you did not keep it point black simple you once again expected someone with little english skills to read between the lines about what happened and at no time mentioning any amazon policy you are following
Seller_8ESHZD3bXlVUv
We get these types of issues from time to time. Open a seller support case and explain your situation. Use bullet points and keep it simple. Example:
1/1/2025 customer ordered _____ and paid _____
1/2/2025 we shipped via _________ under tracking number __________. Parcel was delivered on _____________.
1/3/2025 Product went on sale.
1/4/2025 Customer asked us to price match the sale price. We agreed. Before we could do so, customer opened a return request. Return was approved.
1/5/2025 We asked customer if she prefers return or partial refund previously discussed. Customer replied and asked for additional funds to price match another seller. We declined. (note: Right here is your flaw - I would have just proceeded with the partial refund previously agreed. If she chose to return after that, you'd just refund the remainder once the item arrives)
1/6/2025 customer opened a to z which was found in favor of the buyer. We are now out the product and our funds.
Please kindly re-investigate this issue and restore our funds.
~~~~~~~~
Be sure to supply screenshots of your messages and reference them in your bullet points by date/timestamp on each reply. You might even want to highlight portions or draw arrows on the screenshots to pertinent parts.
A case may or may not work - but if your communications with the customer are clear, you have a good chance. You may need to re-open the ticket a couple times to get any results. If it fails, come back here, post your case number, and request a mod/tag a mod to have someone take a second look.
Good luck
Seller_8ESHZD3bXlVUv
We get these types of issues from time to time. Open a seller support case and explain your situation. Use bullet points and keep it simple. Example:
1/1/2025 customer ordered _____ and paid _____
1/2/2025 we shipped via _________ under tracking number __________. Parcel was delivered on _____________.
1/3/2025 Product went on sale.
1/4/2025 Customer asked us to price match the sale price. We agreed. Before we could do so, customer opened a return request. Return was approved.
1/5/2025 We asked customer if she prefers return or partial refund previously discussed. Customer replied and asked for additional funds to price match another seller. We declined. (note: Right here is your flaw - I would have just proceeded with the partial refund previously agreed. If she chose to return after that, you'd just refund the remainder once the item arrives)
1/6/2025 customer opened a to z which was found in favor of the buyer. We are now out the product and our funds.
Please kindly re-investigate this issue and restore our funds.
~~~~~~~~
Be sure to supply screenshots of your messages and reference them in your bullet points by date/timestamp on each reply. You might even want to highlight portions or draw arrows on the screenshots to pertinent parts.
A case may or may not work - but if your communications with the customer are clear, you have a good chance. You may need to re-open the ticket a couple times to get any results. If it fails, come back here, post your case number, and request a mod/tag a mod to have someone take a second look.
Good luck
Seller_SNSeO3kgywz44
They have lied, cheated, and frauded my business multiple times, most corrupt dept on Amazon, and thats saying sommething
Seller_SNSeO3kgywz44
They have lied, cheated, and frauded my business multiple times, most corrupt dept on Amazon, and thats saying sommething
Seller_S3FIL4uH6Xf0l
Same Amazon did an a to z claim refund on me tracking shows delivered already and customer filed a to z claim and won
Seller_S3FIL4uH6Xf0l
Same Amazon did an a to z claim refund on me tracking shows delivered already and customer filed a to z claim and won
