Have an adjustment for $1,530 for a 25 pound item that UPS said weighs157.
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Seller_ISHPOUcN6xQjE

Have an adjustment for $1,530 for a 25 pound item that UPS said weighs157.

This doesn't make any sense and i would please need a resolution as soon as possible.

@SEAmod

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Seller_ISHPOUcN6xQjE

@KJ_Amazon can you please help me

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Seller_i6S8knzW6zU6Z

Hi @Seller_ISHPOUcN6xQjE

I dug through the help pages to try to understand what's happening here.

According to the "Common carrier correction adjustments" section, UPS applies an "over maximum charge" when any of these limits are exceeded:

  • Weight over 150 lbs, OR
  • Length over 108 inches, OR
  • Length + girth [(2 x width) + (2 x height)] over 165 inches

Your photos clearly show the tent weighs around 25 lbs, not 157 lbs. However, looking at UPS's measured dimensions (93.0 x 10.0 x 28.0 IN), here's what triggered the charge:

Length + girth = 93 + (2 x 10) + (2 x 28) = 169 inches

This exceeds their 165-inch limit, which automatically triggers the charge regardless of weight.

You might want to measure your package to verify these dimensions. If UPS's measurements are incorrect, you'd have solid grounds for disputing the charge.

Best regards, Michael

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