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Received communication guidelines policy violation
hello, I received a communication guidelines policy violation warning for requesting or sharing personal information, modification of negative review or seller feedback, or asking for favorable review or seller feedback. I have not sold anything since Dec. I haven’t communicated with a customer since Oct 2024. I haven’t asked for reviews or anything like that. This warning puts my seller health at 196 bc I don’t sell on there anymore. I no longer have a pro account. I can appeal the warning but it wants me to identify what I did and
Show Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.How your account has not violated our policies.
I’m not even sure how to do this but I don’t want to lose my account. Can anyone help?
8 replies
Seller_rI7BZIczK8iAC
the AI works slowly and six months is not unusual. Why did you communicate with this customer? what did you say him?
Seller_kIukTwdhvntAp
" I haven’t communicated with a customer since Oct 2024. "
As @Seller_rI7BZIczK8iACmentions, it is not unusual for Amazon to become an archaeologist and dig things up from years ago. There have been sellers that have been suspended for listing but never selling items many years previously when the brands suddenly wanted LOAs and so on.
As she noted, look at ALL your old messages to see if there was even a hint of offering something for feedback removal or giving a favorable review.
Amazon is very picky. You can ask someone to leave feedback or a review but you can't ask for a FAVORABLE one!
They see a huge difference between these and one of them can be big trouble --
Please leave me feedback since very few people leave any.
Please leave me positive feedback since very few people leave any.
Atlas_Amazon
Hello @Seller_oVw7L3TT60dr4
Thank you for the information provided regarding the recent customer review concern that your account was impacted by. I understand the concern given there being minimal information, and did want to get you support. I worked with another team to attempt to get more information, but they had communicated that they did not see where there were any ongoing issues. Can you confirm if you are still attempting to address this concern?
I will continue to monitor for any information or details you would like to share so that guidance can be provided to you.
Best,
Atlas
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