summision of document
I have submitted a bank and utility document, for verification yet my account is yet to be activated. What should I do, please?
5 replies
Seller_kIukTwdhvntAp
Because the first thing they mention is a credit card, follow this --
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Levi_Dylan_Amazon
Hello @Seller_O0Pc9lVzDDzxU,
Thank you for reaching out about your account deactivation here on the forums.
From what you have shared, I see that your account has been restricted while going through the seller identity verification process and you are seeking guidance as to why your documents have not been accepted. I am here to provide you with support in this situation.
For this type of deactivation, you will be required to provide ONE of the following:
--A utility bill dated in the last 90 for one of the services listed in your notification (gas, electricity, water, cell phone, home phone or internet service)
OR
A valid business license
If the performance notification does not request a bank statement, it will not be considered a valid document. Which type of utility bill did you provide? Does it identify the service provider and what type of service you are receiving? Have you checked the document to make sure it matches up with the requirements listed in the notification? If you have a case ID regarding this, please share it here so I can work with our partner team to understand what may be missing from your submission.
I look forward to your response and providing further support. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
