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Read onlyI set up my standard coupons early for Prime Day. Unfortunately, the went live as subscribe and save coupons which they are not. I opened a case (15635696101) 12 hours ago to get them correctly showing as standard coupons. Unfortunately no correction has been made and our normal Prime Day sales are way down because our coupons are not working correctly and are being shown as subscribe and save coupons. Is there a moderator that can help so maybe I can salvage the second Prime Day?
Thank you for posting to inform on this situation @Seller_w8guYvKpDF5ln- I was able to find the ongoing investigation stemming from that case ID and am reviewing with our team. To help, can you confirm if the products themselves were previously enrolled in Subscribe and Save?
Thanks in advance!