Dear Mr. Bezos,

I hope this message finds you well. As a small business owner, I am writing to share significant challenges I’ve encountered with Amazon FBA, which have jeopardized my ability to operate and grow my business on your platform.

I recently purchased inventory to launch my store. Following Amazon's instructions, I submitted all required details in the Seller Central system, including box dimensions, weight, and the number of units. The system approved the information, and I shipped two boxes using UPS, an Amazon FBA partner. One box was standard, and the other was an Amazon-reused box.

A week later, I received an email stating that one box had an "oversized issue," and my account was blocked until I acknowledged responsibility. Trusting the process, I accepted this, believing it would resolve the matter. However, when I checked my inventory later, I discovered that over 200 units—valued at approximately $7,000—were missing. These units were purchased for under $2,000, representing a significant financial loss.

When I reached out to Amazon, I was informed that the second box exceeded the weight limit—initially said to be 23 kg, later changed to 22.5 kg. This contradicts the fact that Amazon’s system had accepted the weight during submission, and UPS, as your official partner, had validated it. My request for an investigation was denied, and the case was closed without resolution.

To make matters worse, I was directed to a link stating that Amazon reserves the right to destroy items. As a small business owner, this is devastating. While the financial impact may be negligible for Amazon, it is overwhelming for me and threatens my business's survival.

Broader Concerns

In addition to the missing inventory, I’ve encountered several systemic issues on the platform:

Repetitive Verification Processes: I was required to verify my account three times, submitting identical documents, which caused unnecessary delays.

Platform Inefficiencies: The Seller Platform repeatedly requested duplicate information for items and shipments, creating confusion and errors.

Inconsistent Measurements: Parcels validated by UPS were later deemed oversized or overweight by Amazon, resulting in penalties.

Unfair Practices: While small sellers face these barriers, other sellers appear to list questionable or counterfeit items, including fake anti-COVID products, with fewer restrictions.

Request for Action

Investigate and compensate for my missing inventory.

Address the systemic errors that create barriers for small sellers.

Align Amazon's internal measurements and policies with those of UPS, its shipping partner, to avoid future inconsistencies.

I admire Amazon’s mission to empower entrepreneurs, but these practices have made it exceedingly difficult for small businesses like mine to succeed. I trust that, under your leadership, Amazon can address these challenges and restore confidence in the platform for sellers.

Thank you for your time and attention to this matter. I look forward to your response.

Sincerely,