ASINS ISSUE
Hello,
This is what my amazon account says when i try to fix it. I am not sure where I put these invoices I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:
-------------------------------------
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
ASINS ISSUE
Hello,
This is what my amazon account says when i try to fix it. I am not sure where I put these invoices I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:
-------------------------------------
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
21 replies
Seller_OvL8C4BJWiuS9
You tried to list them or added them at some point and you should have invoices to prove they were legitimately sourced.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for posting your concerns with your account.
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I have followed up with the appropriate teams on your situations, they have advised you received a performance notification most recently on 9/12/24, earlier today requesting invoices from a new supplier:
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier after 08/03/2020.
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
At this time you will need to provide sourcing documents that meet these requirements to be eligible for reactivation at this time. These documents will need to represent the products or type of products you intend to sell moving forward. This will also help us validate your supply chain for the new listings or products. Have you research new suppliers to source products from that meet all of our requirements?
If you plan on listing branded products, do you have a letter of authorization from the brand or rights owner? Have you confirmed with the brand this the supplier you intend to use has been validated by the brand and is an authorized supply chain for these products? Have you confirmed your authorization to sell or list these on amazon with the supplier or brand? Some companies and brands will restrict sales on amazon, thus you may need to confirm you are not in violation of their policy or requirements to ensure there are no authenticity or intellectual property concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
i talked to amazon seller support around 5 times and told them the situation they told me to send similar products invoice
so i went on homedepot.com and ordered 10 microwaves and 10 bins just like they said i could do "implied"
i also apologized for what happen in a seperate pdf and sent them the invoice and reciept and hopefully they see it i dont know if thats good
If you have purchased new products and provided your new sourcing documents to the supplier and the quantities and all requested information is present, meeting the listed requirements, than they should meet our expectations. I am unable to confirm documents that are pending review or waiting a decision. Have you received any follow up information on what you provided, or is it still pending review on your end? Do you have any cases where you provided these new documents?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14
Thank you for posting your follow up information.
the first thing they asked me is submit invoices from four years ago
i told them i dont have it
then they said submit new invoices i submitted it
then they said submit new similar product invoices i submitted it
now the team is saying you have to submit the exact same invoices as the asins for the product?
do you see how they keep changing the goal posts and not providing me with a clear thing of what they want submitted
As mentioned, I cannot view these submissions I can only advise on the current request. If you have provided your new invoices as I mentioned back on 9/12/24, I would ask that you create a case, provide your documents on that case and then post your case ID here. This will allow me to have more visibility into your situation and ensure the appropriate teams are involved or provide further support.
We have stopped accepting a plan of action for a very very large number of subjects going back a few years now. We no longer accept a plan of action for these types of situations, apology or not, we require valid sourcing documents to have the reassurance that these concerns will never happen again in the future. If we cannot find that reassurance in your documentation the account will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up on the situation.
As earlier mentioned with my limited visibility into the account or the review teams decisions. The case you have provided here is just a call with the account health team, not the submission of documentation.
Due to the apparent change in their decision, I have reached back out for clarification on the situation. This could be for a number of reasons, which is why we need clarification on what is actually required for reactivation at this time. The other concern that may have arose is with what documentation you provided.
When you provided your new sourcing documents, did you verify that you have "Invoices" that shows you are sourcing from an authorized distributor and not a retailer or an unapproved method? If you are attempting retail arbitrage, receipts cannot verify a valid or full supply chain and may also be missing key pieces of information. Are you attempting to list branded products, did you obtain a letter of authorization from the brand or rights owner to confirm you are an approved distributor of the brand?
As the account is currently deactivated, we cannot just accept anything. The documents requested should not only validate your inventory but offer reassurance that the prior issues will never occur again.
While we're waiting for our review team to follow up on the situation, I would advise reviewing our documentation requirements and ensure you have valid invoices provided.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
I would appreciate some clarification regarding your request. Are you asking for new invoices for the products in question? If so, could you please specify the type of products that should be included in the submission?
Could you provide a clear, step-by-step explanation of exactly what Amazon requires for my account reinstatement? Every time I contact Seller Support, I receive conflicting information.
So in this particular situation, which I do need to stress is very unique. Our review teams at this time have received your documentation from Home Depot for the related products, which is what this request was for. This information is exactly what they were requesting, the concern at this time is that they cannot verify the purchase information and it's association to your account. They are currently requesting that you update your bank and or credit card information to ensure they are able to verify its association with your account.
Once completed, they are requesting that you resubmit your documents after confirming the mentioned updates. If you continue to receive the same response, please follow up here so I can continue working with the appropriate teams on reviewing the situation again.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
ASINS ISSUE
Hello,
This is what my amazon account says when i try to fix it. I am not sure where I put these invoices I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:
-------------------------------------
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
ASINS ISSUE
Hello,
This is what my amazon account says when i try to fix it. I am not sure where I put these invoices I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:
-------------------------------------
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
ASINS ISSUE
Hello,
This is what my amazon account says when i try to fix it. I am not sure where I put these invoices I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:
-------------------------------------
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I do not have these asins or invoices. Its been many years now and my account has been suspended for almost 4 years. Can anybody assist me with this. I submitted plan of actions appeals Im over the moon.
21 replies
21 replies
Seller_OvL8C4BJWiuS9
You tried to list them or added them at some point and you should have invoices to prove they were legitimately sourced.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for posting your concerns with your account.
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I have followed up with the appropriate teams on your situations, they have advised you received a performance notification most recently on 9/12/24, earlier today requesting invoices from a new supplier:
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier after 08/03/2020.
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
At this time you will need to provide sourcing documents that meet these requirements to be eligible for reactivation at this time. These documents will need to represent the products or type of products you intend to sell moving forward. This will also help us validate your supply chain for the new listings or products. Have you research new suppliers to source products from that meet all of our requirements?
If you plan on listing branded products, do you have a letter of authorization from the brand or rights owner? Have you confirmed with the brand this the supplier you intend to use has been validated by the brand and is an authorized supply chain for these products? Have you confirmed your authorization to sell or list these on amazon with the supplier or brand? Some companies and brands will restrict sales on amazon, thus you may need to confirm you are not in violation of their policy or requirements to ensure there are no authenticity or intellectual property concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
i talked to amazon seller support around 5 times and told them the situation they told me to send similar products invoice
so i went on homedepot.com and ordered 10 microwaves and 10 bins just like they said i could do "implied"
i also apologized for what happen in a seperate pdf and sent them the invoice and reciept and hopefully they see it i dont know if thats good
If you have purchased new products and provided your new sourcing documents to the supplier and the quantities and all requested information is present, meeting the listed requirements, than they should meet our expectations. I am unable to confirm documents that are pending review or waiting a decision. Have you received any follow up information on what you provided, or is it still pending review on your end? Do you have any cases where you provided these new documents?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14
Thank you for posting your follow up information.
the first thing they asked me is submit invoices from four years ago
i told them i dont have it
then they said submit new invoices i submitted it
then they said submit new similar product invoices i submitted it
now the team is saying you have to submit the exact same invoices as the asins for the product?
do you see how they keep changing the goal posts and not providing me with a clear thing of what they want submitted
As mentioned, I cannot view these submissions I can only advise on the current request. If you have provided your new invoices as I mentioned back on 9/12/24, I would ask that you create a case, provide your documents on that case and then post your case ID here. This will allow me to have more visibility into your situation and ensure the appropriate teams are involved or provide further support.
We have stopped accepting a plan of action for a very very large number of subjects going back a few years now. We no longer accept a plan of action for these types of situations, apology or not, we require valid sourcing documents to have the reassurance that these concerns will never happen again in the future. If we cannot find that reassurance in your documentation the account will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up on the situation.
As earlier mentioned with my limited visibility into the account or the review teams decisions. The case you have provided here is just a call with the account health team, not the submission of documentation.
Due to the apparent change in their decision, I have reached back out for clarification on the situation. This could be for a number of reasons, which is why we need clarification on what is actually required for reactivation at this time. The other concern that may have arose is with what documentation you provided.
When you provided your new sourcing documents, did you verify that you have "Invoices" that shows you are sourcing from an authorized distributor and not a retailer or an unapproved method? If you are attempting retail arbitrage, receipts cannot verify a valid or full supply chain and may also be missing key pieces of information. Are you attempting to list branded products, did you obtain a letter of authorization from the brand or rights owner to confirm you are an approved distributor of the brand?
As the account is currently deactivated, we cannot just accept anything. The documents requested should not only validate your inventory but offer reassurance that the prior issues will never occur again.
While we're waiting for our review team to follow up on the situation, I would advise reviewing our documentation requirements and ensure you have valid invoices provided.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
I would appreciate some clarification regarding your request. Are you asking for new invoices for the products in question? If so, could you please specify the type of products that should be included in the submission?
Could you provide a clear, step-by-step explanation of exactly what Amazon requires for my account reinstatement? Every time I contact Seller Support, I receive conflicting information.
So in this particular situation, which I do need to stress is very unique. Our review teams at this time have received your documentation from Home Depot for the related products, which is what this request was for. This information is exactly what they were requesting, the concern at this time is that they cannot verify the purchase information and it's association to your account. They are currently requesting that you update your bank and or credit card information to ensure they are able to verify its association with your account.
Once completed, they are requesting that you resubmit your documents after confirming the mentioned updates. If you continue to receive the same response, please follow up here so I can continue working with the appropriate teams on reviewing the situation again.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_OvL8C4BJWiuS9
You tried to list them or added them at some point and you should have invoices to prove they were legitimately sourced.
Seller_OvL8C4BJWiuS9
You tried to list them or added them at some point and you should have invoices to prove they were legitimately sourced.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for posting your concerns with your account.
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I have followed up with the appropriate teams on your situations, they have advised you received a performance notification most recently on 9/12/24, earlier today requesting invoices from a new supplier:
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier after 08/03/2020.
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
At this time you will need to provide sourcing documents that meet these requirements to be eligible for reactivation at this time. These documents will need to represent the products or type of products you intend to sell moving forward. This will also help us validate your supply chain for the new listings or products. Have you research new suppliers to source products from that meet all of our requirements?
If you plan on listing branded products, do you have a letter of authorization from the brand or rights owner? Have you confirmed with the brand this the supplier you intend to use has been validated by the brand and is an authorized supply chain for these products? Have you confirmed your authorization to sell or list these on amazon with the supplier or brand? Some companies and brands will restrict sales on amazon, thus you may need to confirm you are not in violation of their policy or requirements to ensure there are no authenticity or intellectual property concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for posting your concerns with your account.
ASIN: B0032D44VI
IRIS File Tote Box Stackable FB-31, Set of Four
Brand: (IRIS OHYAMA
Brand ID: 474263
TM Owner: Iris Ohyama Europe B.V.
ASIN: B004G7N8W0
MAGIC CHEF
ASIN: B005DLZRIQ
Magic Chef Cu. Ft. 900W Countertop Oven Front MCM990ST
I have followed up with the appropriate teams on your situations, they have advised you received a performance notification most recently on 9/12/24, earlier today requesting invoices from a new supplier:
How do I reactivate my account?
To reactivate your selling account, please submit the following information:
-- Copies of final invoices or receipts from a new supplier after 08/03/2020.
-- These documents should reflect at least 10 units of inventory.
-- Include contact information for your new supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
At this time you will need to provide sourcing documents that meet these requirements to be eligible for reactivation at this time. These documents will need to represent the products or type of products you intend to sell moving forward. This will also help us validate your supply chain for the new listings or products. Have you research new suppliers to source products from that meet all of our requirements?
If you plan on listing branded products, do you have a letter of authorization from the brand or rights owner? Have you confirmed with the brand this the supplier you intend to use has been validated by the brand and is an authorized supply chain for these products? Have you confirmed your authorization to sell or list these on amazon with the supplier or brand? Some companies and brands will restrict sales on amazon, thus you may need to confirm you are not in violation of their policy or requirements to ensure there are no authenticity or intellectual property concerns.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
i talked to amazon seller support around 5 times and told them the situation they told me to send similar products invoice
so i went on homedepot.com and ordered 10 microwaves and 10 bins just like they said i could do "implied"
i also apologized for what happen in a seperate pdf and sent them the invoice and reciept and hopefully they see it i dont know if thats good
If you have purchased new products and provided your new sourcing documents to the supplier and the quantities and all requested information is present, meeting the listed requirements, than they should meet our expectations. I am unable to confirm documents that are pending review or waiting a decision. Have you received any follow up information on what you provided, or is it still pending review on your end? Do you have any cases where you provided these new documents?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
i talked to amazon seller support around 5 times and told them the situation they told me to send similar products invoice
so i went on homedepot.com and ordered 10 microwaves and 10 bins just like they said i could do "implied"
i also apologized for what happen in a seperate pdf and sent them the invoice and reciept and hopefully they see it i dont know if thats good
If you have purchased new products and provided your new sourcing documents to the supplier and the quantities and all requested information is present, meeting the listed requirements, than they should meet our expectations. I am unable to confirm documents that are pending review or waiting a decision. Have you received any follow up information on what you provided, or is it still pending review on your end? Do you have any cases where you provided these new documents?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14
Thank you for posting your follow up information.
the first thing they asked me is submit invoices from four years ago
i told them i dont have it
then they said submit new invoices i submitted it
then they said submit new similar product invoices i submitted it
now the team is saying you have to submit the exact same invoices as the asins for the product?
do you see how they keep changing the goal posts and not providing me with a clear thing of what they want submitted
As mentioned, I cannot view these submissions I can only advise on the current request. If you have provided your new invoices as I mentioned back on 9/12/24, I would ask that you create a case, provide your documents on that case and then post your case ID here. This will allow me to have more visibility into your situation and ensure the appropriate teams are involved or provide further support.
We have stopped accepting a plan of action for a very very large number of subjects going back a few years now. We no longer accept a plan of action for these types of situations, apology or not, we require valid sourcing documents to have the reassurance that these concerns will never happen again in the future. If we cannot find that reassurance in your documentation the account will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14
Thank you for posting your follow up information.
the first thing they asked me is submit invoices from four years ago
i told them i dont have it
then they said submit new invoices i submitted it
then they said submit new similar product invoices i submitted it
now the team is saying you have to submit the exact same invoices as the asins for the product?
do you see how they keep changing the goal posts and not providing me with a clear thing of what they want submitted
As mentioned, I cannot view these submissions I can only advise on the current request. If you have provided your new invoices as I mentioned back on 9/12/24, I would ask that you create a case, provide your documents on that case and then post your case ID here. This will allow me to have more visibility into your situation and ensure the appropriate teams are involved or provide further support.
We have stopped accepting a plan of action for a very very large number of subjects going back a few years now. We no longer accept a plan of action for these types of situations, apology or not, we require valid sourcing documents to have the reassurance that these concerns will never happen again in the future. If we cannot find that reassurance in your documentation the account will remain deactivated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up on the situation.
As earlier mentioned with my limited visibility into the account or the review teams decisions. The case you have provided here is just a call with the account health team, not the submission of documentation.
Due to the apparent change in their decision, I have reached back out for clarification on the situation. This could be for a number of reasons, which is why we need clarification on what is actually required for reactivation at this time. The other concern that may have arose is with what documentation you provided.
When you provided your new sourcing documents, did you verify that you have "Invoices" that shows you are sourcing from an authorized distributor and not a retailer or an unapproved method? If you are attempting retail arbitrage, receipts cannot verify a valid or full supply chain and may also be missing key pieces of information. Are you attempting to list branded products, did you obtain a letter of authorization from the brand or rights owner to confirm you are an approved distributor of the brand?
As the account is currently deactivated, we cannot just accept anything. The documents requested should not only validate your inventory but offer reassurance that the prior issues will never occur again.
While we're waiting for our review team to follow up on the situation, I would advise reviewing our documentation requirements and ensure you have valid invoices provided.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up on the situation.
As earlier mentioned with my limited visibility into the account or the review teams decisions. The case you have provided here is just a call with the account health team, not the submission of documentation.
Due to the apparent change in their decision, I have reached back out for clarification on the situation. This could be for a number of reasons, which is why we need clarification on what is actually required for reactivation at this time. The other concern that may have arose is with what documentation you provided.
When you provided your new sourcing documents, did you verify that you have "Invoices" that shows you are sourcing from an authorized distributor and not a retailer or an unapproved method? If you are attempting retail arbitrage, receipts cannot verify a valid or full supply chain and may also be missing key pieces of information. Are you attempting to list branded products, did you obtain a letter of authorization from the brand or rights owner to confirm you are an approved distributor of the brand?
As the account is currently deactivated, we cannot just accept anything. The documents requested should not only validate your inventory but offer reassurance that the prior issues will never occur again.
While we're waiting for our review team to follow up on the situation, I would advise reviewing our documentation requirements and ensure you have valid invoices provided.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
I would appreciate some clarification regarding your request. Are you asking for new invoices for the products in question? If so, could you please specify the type of products that should be included in the submission?
Could you provide a clear, step-by-step explanation of exactly what Amazon requires for my account reinstatement? Every time I contact Seller Support, I receive conflicting information.
So in this particular situation, which I do need to stress is very unique. Our review teams at this time have received your documentation from Home Depot for the related products, which is what this request was for. This information is exactly what they were requesting, the concern at this time is that they cannot verify the purchase information and it's association to your account. They are currently requesting that you update your bank and or credit card information to ensure they are able to verify its association with your account.
Once completed, they are requesting that you resubmit your documents after confirming the mentioned updates. If you continue to receive the same response, please follow up here so I can continue working with the appropriate teams on reviewing the situation again.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mUauUADgjVT14,
Thank you for following up.
I would appreciate some clarification regarding your request. Are you asking for new invoices for the products in question? If so, could you please specify the type of products that should be included in the submission?
Could you provide a clear, step-by-step explanation of exactly what Amazon requires for my account reinstatement? Every time I contact Seller Support, I receive conflicting information.
So in this particular situation, which I do need to stress is very unique. Our review teams at this time have received your documentation from Home Depot for the related products, which is what this request was for. This information is exactly what they were requesting, the concern at this time is that they cannot verify the purchase information and it's association to your account. They are currently requesting that you update your bank and or credit card information to ensure they are able to verify its association with your account.
Once completed, they are requesting that you resubmit your documents after confirming the mentioned updates. If you continue to receive the same response, please follow up here so I can continue working with the appropriate teams on reviewing the situation again.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
