I lost the A-Z claim ofcourse (seller funded but isn't a negative mark), then a few days later buyer PICK UP PACKAGE AT POST OFFICE. I appealed stating that the package tracking number shows package picked up by individual, but i lose the appeal?

How is that fair? $200 item too so its not like a cheap item. Why did i lose the appeal on this?

What's stopping people from buying an even more expensive item like a laptop and requesting hold. Submitting A-Z, get my refund and then pocket the item? Tracking information shows "PICKED UP" and still a lost?

@Seller_ovM5p622oIbGpany help?

My customer filed a claim for a refund because the package was delayed, and we issued the refund. He promised to refuse the package when delivery was made; he accepted and signed for it (we have proof). Amazon will not reverse the refund, and offers us no recourse in recovering our money. We cannot file a Safe-T claim because we issued the refund.

We have an order 112-0631841-1117017. We added a prepaid return label in Manage Returns on July 24, but the customer did not send the package. The customer applied for a refund from Amazon on August 30, and the reason for the refund was Return Processing Error. We filed a SAFE-T claim on August 31, and the SAFE-T claim number was 42678-75607-3008357, but Amazon revoked it and replied to us that "15 days have not passed since the refund was issued to the buyer, and there is a valid Return Mailing Authorization (RMA). Please be sure to check whether the item has been returned at least 15 days after the refund before filing a claim." After 15 days, we still did not receive the package, so we filed a SAFE-T claim again, but Amazon rejected us because the problem you reported is not covered by the CSBA program. The tracking number of the label we provided to the customer is 92001903311082300101821144. We cannot find the logistics track of this package in "17 track" and USPS, which proves that the customer did not send the package. We think it is unfair that the customer did not send the package but received a refund, and the SAFE-T claim we initiated was also rejected. Please help us, thank you @Seller_4GjtS9k0cnHHv