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Inactive account status due to inactivity, need help please..
My new account has been set to inactive status due to inactivity.
The email and seller central both give a link to submit all requested documents. When you press these links it takes you in a loop, and there is nowhere to submit the documents. When I go to the support page, it puts me back in the same loop.
Anyone else have this problem? How can I submit these documents?
1 reply
Josh_Amazon
Hello @Seller_BOA6PHaErFDoT,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have been experiencing with your account activation. In this case, we recently had issues with the account verification on many seller accounts, situation that was addressed and fixed by our team by now. In order to proceed with the correct activation of your account, you just need to update your payment information once again, this will trigger the correct verification on your account and you should get your listing status activated. Please go ahead and update your credit card on the account with the following steps:
- Go to Settings, and click Account Info.
- From Payment Information, select Charge Methods.
- Click Replace Charge Method for the credit or debit card you would like to replace, and select the store where you would like to assign a new charge method.
- Select an option to either Add a new credit or debit card, or select a card that is already available in Seller Central. Enter the requested information exactly as it appears on your credit or debit card statement.
It may take up to 48 hours for updates to your credit card information to reflect on your seller account. Once the information is updated, your account will be reactivated and any restrictions will be removed. If this doesn't solve the issue and you need more help, you can always reach out to our Seller Support team.
For more information you can go to Update credit or debit card information.
Kind regards,
-Josh
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