Hello fellow sellers,

I recently received a negative review on my packing cubes that only discusses the shipping experience and not the product itself, which violates Amazon’s Community Guidelines. The review states:

"Returned Item

I love the idea of these but they did not reach in the estimated delivery time. We had already left on a trip. I returned and got my full refund."

Since this falls under shipping-related feedback (which Amazon states should be left under seller feedback, not product reviews), I reported the review as per Seller Support’s guidance. However, despite following the correct process (per suggestion), the review remains on my listing.

I initially contacted Seller Support, but they simply reiterated the general review policy without directly addressing the guideline violation. I’ve seen other sellers mention that shipping-related reviews have been successfully removed, so I’m wondering:

1. Has anyone had success escalating a case like this?

2. Any advice on specific wording to use when following up with Seller Support?

3. Is posting here the correct path to get this resolved?

I appreciate any insights from experienced sellers who’ve dealt with similar cases. Thanks in advance!