Competitor's Product Authenticity Complaints
We received a total of four Product Authenticity Complaints in the past. After submitting the required documents, Amazon deemed three of the complaints as insufficient. The last complaint was resolved as well. However, our listings were reactivated, and one customer purchased the product the same day we resumed the listing, only to claim that the product was counterfeit again. It’s clear that a competitor is continuously targeting us. This is a branded item for which we have an LOA, although other companies can also sell it. Despite this, the situation is very frustrating. Does anyone have any suggestions or methods to prevent this? Also, will Amazon conduct an investigation before issuing a Product Authenticity Complaint? We’d like to avoid having our listings deactivated again due to this issue.
4 replies
April_Amazon
Hello @Seller_iRmiQtZGxSdiD,
Thank you for bringing this to our attention on the Forums.
Product Authenticity Customer Complaints can be challenging to resolve and I hear your frustration. I was able to see you posted about three weeks ago for a similar issue. Is this new post for the same ASIN? Were you able to resolve the Product Authenticity Complaints from three weeks ago, or is this a brand new ASIN with the same type of violation?
If you do require additional information you have not previously received, could you reach back out with details such as a case ID, the ASIN or any relevant messaging you might have received.
I look forward to your response. Thank you for reaching out on the Forums.
April
