Product delivered, customer says they didn't get it, Amazon takes my money
I filed a claim about this customer saying she did not receive the package. I filed a SAFE-T claim, provided proof that the box was delivered and I get this response from Amazon: "We are denying your claim because your product is nonreturnable".
I responded back, asking why their response was connnected to the fact that the product was delivered and the customer denied that. The second response from Amazon was" "We are denying your claim because your product is nonreturnable".
I can not believe that Amazon is that stupid to try and connect 2 issues that are not even relatable. Am I dealing with AI? Is there another avenue I can take?
Product delivered, customer says they didn't get it, Amazon takes my money
I filed a claim about this customer saying she did not receive the package. I filed a SAFE-T claim, provided proof that the box was delivered and I get this response from Amazon: "We are denying your claim because your product is nonreturnable".
I responded back, asking why their response was connnected to the fact that the product was delivered and the customer denied that. The second response from Amazon was" "We are denying your claim because your product is nonreturnable".
I can not believe that Amazon is that stupid to try and connect 2 issues that are not even relatable. Am I dealing with AI? Is there another avenue I can take?
2 replies
Seller_CW0P5hgbsiqWX
Well, it seems you hit thar gray area with the point of no return.
Correct your product is a non-returnable product.
However, buyers know that one call to customer service with a complaint and they get a free refund with no questions asked. Ever if they would have returned the product, RFS would refund the buyer in full with no regards to being non-returnable. Just one more way Amazon scams sellers.
Seller_yRvMvm4k919U6
If this was an FBM order and you purchased the shipping through Amazon, tell them to file an A-Z claim and amazon will refund them from their own pocket and you keep the funds from the order. (assuming shipping purchased through amazon and shipped on time).
Product delivered, customer says they didn't get it, Amazon takes my money
I filed a claim about this customer saying she did not receive the package. I filed a SAFE-T claim, provided proof that the box was delivered and I get this response from Amazon: "We are denying your claim because your product is nonreturnable".
I responded back, asking why their response was connnected to the fact that the product was delivered and the customer denied that. The second response from Amazon was" "We are denying your claim because your product is nonreturnable".
I can not believe that Amazon is that stupid to try and connect 2 issues that are not even relatable. Am I dealing with AI? Is there another avenue I can take?
Product delivered, customer says they didn't get it, Amazon takes my money
I filed a claim about this customer saying she did not receive the package. I filed a SAFE-T claim, provided proof that the box was delivered and I get this response from Amazon: "We are denying your claim because your product is nonreturnable".
I responded back, asking why their response was connnected to the fact that the product was delivered and the customer denied that. The second response from Amazon was" "We are denying your claim because your product is nonreturnable".
I can not believe that Amazon is that stupid to try and connect 2 issues that are not even relatable. Am I dealing with AI? Is there another avenue I can take?
Product delivered, customer says they didn't get it, Amazon takes my money
I filed a claim about this customer saying she did not receive the package. I filed a SAFE-T claim, provided proof that the box was delivered and I get this response from Amazon: "We are denying your claim because your product is nonreturnable".
I responded back, asking why their response was connnected to the fact that the product was delivered and the customer denied that. The second response from Amazon was" "We are denying your claim because your product is nonreturnable".
I can not believe that Amazon is that stupid to try and connect 2 issues that are not even relatable. Am I dealing with AI? Is there another avenue I can take?
2 replies
2 replies
Seller_CW0P5hgbsiqWX
Well, it seems you hit thar gray area with the point of no return.
Correct your product is a non-returnable product.
However, buyers know that one call to customer service with a complaint and they get a free refund with no questions asked. Ever if they would have returned the product, RFS would refund the buyer in full with no regards to being non-returnable. Just one more way Amazon scams sellers.
Seller_yRvMvm4k919U6
If this was an FBM order and you purchased the shipping through Amazon, tell them to file an A-Z claim and amazon will refund them from their own pocket and you keep the funds from the order. (assuming shipping purchased through amazon and shipped on time).
Seller_CW0P5hgbsiqWX
Well, it seems you hit thar gray area with the point of no return.
Correct your product is a non-returnable product.
However, buyers know that one call to customer service with a complaint and they get a free refund with no questions asked. Ever if they would have returned the product, RFS would refund the buyer in full with no regards to being non-returnable. Just one more way Amazon scams sellers.
Seller_CW0P5hgbsiqWX
Well, it seems you hit thar gray area with the point of no return.
Correct your product is a non-returnable product.
However, buyers know that one call to customer service with a complaint and they get a free refund with no questions asked. Ever if they would have returned the product, RFS would refund the buyer in full with no regards to being non-returnable. Just one more way Amazon scams sellers.
Seller_yRvMvm4k919U6
If this was an FBM order and you purchased the shipping through Amazon, tell them to file an A-Z claim and amazon will refund them from their own pocket and you keep the funds from the order. (assuming shipping purchased through amazon and shipped on time).
Seller_yRvMvm4k919U6
If this was an FBM order and you purchased the shipping through Amazon, tell them to file an A-Z claim and amazon will refund them from their own pocket and you keep the funds from the order. (assuming shipping purchased through amazon and shipped on time).
