Listings Still Inactive After IP Violation Resolution
Hello, I am reaching out for assistance regarding a recent IP violation on our listing. After communicating with the Account Health Specialist, I promptly removed all IP-related terms from both the product listing and backend. The Account Health team confirmed that the necessary changes have been made.
Case ID: 16595292681
Additionally, the Abredir team has confirmed that the IP-related terms were removed from our listings and assured us that all listings would be reactivated within 7 days. However, despite this, we are still seeing 38 of our listings remain inactive.
Could any moderators kindly assist us in resolving this issue or provide further clarification on the status of our listings?
@Jim_Amazon@April_Amazon @Cooper_Amazon @Atlas_Amazon @Glenn_Amazon @TaylorR_Amazon @Rose_Amazon @Micah_Amazon
2 replies
April_Amazon
Hello @Seller_zYOYc1RaeqXT6,
Thank you for providing the Case ID as this allows me, with help from an internal team, to better research your specific situation.
I can see you are struggling with the ASINs being flagged for Trademark on Product Detail Page. I know it can be frustrating waiting for resolution from an internal review. I have made sure all ASINs with the same issue are included in the internal review. (I counted 42 on the Account Health Page)
I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.
At this time, please know that the appropriate steps have been taken to resolve these ASINs.
Please review: Intellectual Property Policy for Sellershttps://sellercentral.amazon.com/help/hub/reference/G201361070P
I appreciate you taking the time to reach out on the Forums. The Forums and I are here to support you.
April
Listings Still Inactive After IP Violation Resolution
Hello, I am reaching out for assistance regarding a recent IP violation on our listing. After communicating with the Account Health Specialist, I promptly removed all IP-related terms from both the product listing and backend. The Account Health team confirmed that the necessary changes have been made.
Case ID: 16595292681
Additionally, the Abredir team has confirmed that the IP-related terms were removed from our listings and assured us that all listings would be reactivated within 7 days. However, despite this, we are still seeing 38 of our listings remain inactive.
Could any moderators kindly assist us in resolving this issue or provide further clarification on the status of our listings?
@Jim_Amazon@April_Amazon @Cooper_Amazon @Atlas_Amazon @Glenn_Amazon @TaylorR_Amazon @Rose_Amazon @Micah_Amazon
Listings Still Inactive After IP Violation Resolution
Hello, I am reaching out for assistance regarding a recent IP violation on our listing. After communicating with the Account Health Specialist, I promptly removed all IP-related terms from both the product listing and backend. The Account Health team confirmed that the necessary changes have been made.
Case ID: 16595292681
Additionally, the Abredir team has confirmed that the IP-related terms were removed from our listings and assured us that all listings would be reactivated within 7 days. However, despite this, we are still seeing 38 of our listings remain inactive.
Could any moderators kindly assist us in resolving this issue or provide further clarification on the status of our listings?
@Jim_Amazon@April_Amazon @Cooper_Amazon @Atlas_Amazon @Glenn_Amazon @TaylorR_Amazon @Rose_Amazon @Micah_Amazon
2 replies
2 replies
April_Amazon
Hello @Seller_zYOYc1RaeqXT6,
Thank you for providing the Case ID as this allows me, with help from an internal team, to better research your specific situation.
I can see you are struggling with the ASINs being flagged for Trademark on Product Detail Page. I know it can be frustrating waiting for resolution from an internal review. I have made sure all ASINs with the same issue are included in the internal review. (I counted 42 on the Account Health Page)
I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.
At this time, please know that the appropriate steps have been taken to resolve these ASINs.
Please review: Intellectual Property Policy for Sellershttps://sellercentral.amazon.com/help/hub/reference/G201361070P
I appreciate you taking the time to reach out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_zYOYc1RaeqXT6,
Thank you for providing the Case ID as this allows me, with help from an internal team, to better research your specific situation.
I can see you are struggling with the ASINs being flagged for Trademark on Product Detail Page. I know it can be frustrating waiting for resolution from an internal review. I have made sure all ASINs with the same issue are included in the internal review. (I counted 42 on the Account Health Page)
I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.
At this time, please know that the appropriate steps have been taken to resolve these ASINs.
Please review: Intellectual Property Policy for Sellershttps://sellercentral.amazon.com/help/hub/reference/G201361070P
I appreciate you taking the time to reach out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_zYOYc1RaeqXT6,
Thank you for providing the Case ID as this allows me, with help from an internal team, to better research your specific situation.
I can see you are struggling with the ASINs being flagged for Trademark on Product Detail Page. I know it can be frustrating waiting for resolution from an internal review. I have made sure all ASINs with the same issue are included in the internal review. (I counted 42 on the Account Health Page)
I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.
At this time, please know that the appropriate steps have been taken to resolve these ASINs.
Please review: Intellectual Property Policy for Sellershttps://sellercentral.amazon.com/help/hub/reference/G201361070P
I appreciate you taking the time to reach out on the Forums. The Forums and I are here to support you.
April
