Incorrectly Flagged as Medical Device - Case ID 16599786921 - Need Help Escalating
Hi all,
I am reaching out for assistance in escalating a case I opened with Amazon almost a week ago. Case ID 16599786921 pertains to an appeal for the removal of my product, which was mistakenly identified as a Class II medical device. Has anyone else experienced a similar issue? Can someone advise on how to escalate this case and expedite a resolution?
Any help or guidance would be greatly appreciated.
Thank you,
1 reply
Cooper_Amazon
Good Evening @Seller_DwO0M1k5ybrRH,
Thank you for your continued patience while the compliance team reviews your appeal on CASE ID 16599786921. Processing these cases generally takes about 10 - 15 business days as they receive a high volume of cases. If you do not hear back on CASE ID 16599786921 by end of day Monday November 25th, 2024, please feel free to follow up again on this thread and I can see what next steps we can take to escalate this review. Until then, have a lovely rest of the week and take care.
Sincerely, Cooper_Amazon
Incorrectly Flagged as Medical Device - Case ID 16599786921 - Need Help Escalating
Hi all,
I am reaching out for assistance in escalating a case I opened with Amazon almost a week ago. Case ID 16599786921 pertains to an appeal for the removal of my product, which was mistakenly identified as a Class II medical device. Has anyone else experienced a similar issue? Can someone advise on how to escalate this case and expedite a resolution?
Any help or guidance would be greatly appreciated.
Thank you,
Incorrectly Flagged as Medical Device - Case ID 16599786921 - Need Help Escalating
Hi all,
I am reaching out for assistance in escalating a case I opened with Amazon almost a week ago. Case ID 16599786921 pertains to an appeal for the removal of my product, which was mistakenly identified as a Class II medical device. Has anyone else experienced a similar issue? Can someone advise on how to escalate this case and expedite a resolution?
Any help or guidance would be greatly appreciated.
Thank you,
1 reply
1 reply
Cooper_Amazon
Good Evening @Seller_DwO0M1k5ybrRH,
Thank you for your continued patience while the compliance team reviews your appeal on CASE ID 16599786921. Processing these cases generally takes about 10 - 15 business days as they receive a high volume of cases. If you do not hear back on CASE ID 16599786921 by end of day Monday November 25th, 2024, please feel free to follow up again on this thread and I can see what next steps we can take to escalate this review. Until then, have a lovely rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_DwO0M1k5ybrRH,
Thank you for your continued patience while the compliance team reviews your appeal on CASE ID 16599786921. Processing these cases generally takes about 10 - 15 business days as they receive a high volume of cases. If you do not hear back on CASE ID 16599786921 by end of day Monday November 25th, 2024, please feel free to follow up again on this thread and I can see what next steps we can take to escalate this review. Until then, have a lovely rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_DwO0M1k5ybrRH,
Thank you for your continued patience while the compliance team reviews your appeal on CASE ID 16599786921. Processing these cases generally takes about 10 - 15 business days as they receive a high volume of cases. If you do not hear back on CASE ID 16599786921 by end of day Monday November 25th, 2024, please feel free to follow up again on this thread and I can see what next steps we can take to escalate this review. Until then, have a lovely rest of the week and take care.
Sincerely, Cooper_Amazon
