Subject: Request for Assistance - Unable to Add Deposit Method (WorldFirst Account) on Amazon Seller Central
Dear Amazon Seller Support Team,
I hope this message finds you well.
I am writing to request assistance with an issue I am currently experiencing on my Amazon Seller Central account. I have successfully registered as a seller and have already completed the payment of $39.99 for the professional selling plan.
However, I am encountering a problem when attempting to add my WorldFirst bank account information as the deposit method. I followed the standard procedure by navigating to:
Seller Central > Settings > Account Info > Deposit Methods > Add/Update Deposit Method
After selecting "United States" as the country, instead of being directed to the form to input my WorldFirst bank details, I am redirected to a page requesting verification via a security code sent to my mobile number (screenshot attached). Unfortunately, the system does not proceed beyond this point, and I am unable to enter my bank account information.
I would be very grateful for your guidance or assistance in resolving this matter as soon as possible, so I can continue the setup process and begin selling on Amazon.
Thank you very much for your time and support.
1 reply
Connor_Amazon
Hi @Seller_iflF9PSa2fCUs
Connor from Amazon here, so you are saying that you are not receiving the text message to your mobile phone in order to add your bank details?
Is the the phone number on file the correct one? If yes, and you still don't receive the OTP, make sure you are logged in with the admin credentials for your account.
As alternative you can try to change your phone number under the Login Settings menu. If you don't have another number, you will need to reach out to seller support directly.
Let me know if you need any further assistance,
Connor
