Safe-T Claim Rejected - Customer service refunded the customers without notifying us and no returns
@Nano_Amazon@Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Case ID: 16703086301
Safe-T Claim IDs: 33833-65910-5682164 , 17376-91752-6115841
2 of our orders were refunded with no reason and the Safe-T claim team rejected our claim because we didn't use the Buy Shipping Services which is absolutely unfair because.
1. We call seller support and they said the Amazon customer support approved the refund without having the customer return the item.
2. This are FBM orders and we've never received any return requests
3. The seller support never contacted us
4. Amazon customer support never contacted us
5. The customer never contacted us
There was no reason for the full refund to be processed. The customer service processed a refund without notifying us and just let the customer keep the product
The product is $1,721.85 and $740.85 and the Amazon customer support basically just told customer to keep it and gave them refund without notifying us at all.
Safe-T Claim department has been awful and didn't seem like they even review the case at all, they just kept denying the claim.
We need reimbursement for these orders or at least we need to products to be returned to us, this is completely unfair and it is very frustrating.
2 replies
SEAmod
Hello @Seller_fkreuntm23yEY
In order to qualify for the SAFE-T claim process, sellers must:
- Purchase shipping through Seller Central
- Ship orders on time (carrier must scan the package)
- Meet the Estimated Delivery Date (EDD) associated with the order
All three requirements are mandatory for SAFE-T claim eligibility.
I am suggesting you consider insuring high-value shipments and paying for signature confirmation. This approach ensures protection and verifies delivery.
Susan
Seller_f4a7xAPCCSMqD
Were the orders refunded because you use CSBA? If so, I would recommend turning it off because they love to refund customers to solve customer complaints.
Safe-T Claim Rejected - Customer service refunded the customers without notifying us and no returns
@Nano_Amazon@Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Case ID: 16703086301
Safe-T Claim IDs: 33833-65910-5682164 , 17376-91752-6115841
2 of our orders were refunded with no reason and the Safe-T claim team rejected our claim because we didn't use the Buy Shipping Services which is absolutely unfair because.
1. We call seller support and they said the Amazon customer support approved the refund without having the customer return the item.
2. This are FBM orders and we've never received any return requests
3. The seller support never contacted us
4. Amazon customer support never contacted us
5. The customer never contacted us
There was no reason for the full refund to be processed. The customer service processed a refund without notifying us and just let the customer keep the product
The product is $1,721.85 and $740.85 and the Amazon customer support basically just told customer to keep it and gave them refund without notifying us at all.
Safe-T Claim department has been awful and didn't seem like they even review the case at all, they just kept denying the claim.
We need reimbursement for these orders or at least we need to products to be returned to us, this is completely unfair and it is very frustrating.
Safe-T Claim Rejected - Customer service refunded the customers without notifying us and no returns
@Nano_Amazon@Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Case ID: 16703086301
Safe-T Claim IDs: 33833-65910-5682164 , 17376-91752-6115841
2 of our orders were refunded with no reason and the Safe-T claim team rejected our claim because we didn't use the Buy Shipping Services which is absolutely unfair because.
1. We call seller support and they said the Amazon customer support approved the refund without having the customer return the item.
2. This are FBM orders and we've never received any return requests
3. The seller support never contacted us
4. Amazon customer support never contacted us
5. The customer never contacted us
There was no reason for the full refund to be processed. The customer service processed a refund without notifying us and just let the customer keep the product
The product is $1,721.85 and $740.85 and the Amazon customer support basically just told customer to keep it and gave them refund without notifying us at all.
Safe-T Claim department has been awful and didn't seem like they even review the case at all, they just kept denying the claim.
We need reimbursement for these orders or at least we need to products to be returned to us, this is completely unfair and it is very frustrating.
2 replies
2 replies
SEAmod
Hello @Seller_fkreuntm23yEY
In order to qualify for the SAFE-T claim process, sellers must:
- Purchase shipping through Seller Central
- Ship orders on time (carrier must scan the package)
- Meet the Estimated Delivery Date (EDD) associated with the order
All three requirements are mandatory for SAFE-T claim eligibility.
I am suggesting you consider insuring high-value shipments and paying for signature confirmation. This approach ensures protection and verifies delivery.
Susan
Seller_f4a7xAPCCSMqD
Were the orders refunded because you use CSBA? If so, I would recommend turning it off because they love to refund customers to solve customer complaints.
SEAmod
Hello @Seller_fkreuntm23yEY
In order to qualify for the SAFE-T claim process, sellers must:
- Purchase shipping through Seller Central
- Ship orders on time (carrier must scan the package)
- Meet the Estimated Delivery Date (EDD) associated with the order
All three requirements are mandatory for SAFE-T claim eligibility.
I am suggesting you consider insuring high-value shipments and paying for signature confirmation. This approach ensures protection and verifies delivery.
Susan
SEAmod
Hello @Seller_fkreuntm23yEY
In order to qualify for the SAFE-T claim process, sellers must:
- Purchase shipping through Seller Central
- Ship orders on time (carrier must scan the package)
- Meet the Estimated Delivery Date (EDD) associated with the order
All three requirements are mandatory for SAFE-T claim eligibility.
I am suggesting you consider insuring high-value shipments and paying for signature confirmation. This approach ensures protection and verifies delivery.
Susan
Seller_f4a7xAPCCSMqD
Were the orders refunded because you use CSBA? If so, I would recommend turning it off because they love to refund customers to solve customer complaints.
Seller_f4a7xAPCCSMqD
Were the orders refunded because you use CSBA? If so, I would recommend turning it off because they love to refund customers to solve customer complaints.
