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AWD delivery refused at IUSQ - twice
Have other sellers had issues with deliveries to AWD facility IUSQ? We had an appointment scheduled for 02/07 - our driver waited for an hour and was then turned away due to the facility being at capacity. Delivery appt was rescheduled for 02/13 and then again, the driver waited for an hour, and was turned away due to the facility being at capacity. We have another appointment scheduled for 02/20, but I have no confidence in AWD being able to accept the delivery on this rescheduled appointment.
Any mods able to offer any insight as to what is going on at IUSQ? I've opened a case - ID 17216912741. Help getting it escalated to the appropriate department would be great. This is of course costing us to store our inventory and truck our shipment back and forth. All AWD does is reschedule for the same facility, but maybe we can get our shipment delivered to another facility that isn't at capacity.
We've used AWD for the past year and haven't had these issues so we know this isn't the norm, but something is not working and we're worried this will spiral into a larger issue.
6 replies
Topher_Amazon
Hi there @Seller_iFgzedbNFtda3,
I replied to your comment in the other thread, but thank you for sharing the case number here. I'm asking our AWD partners to check into this now and will advise as soon as I hear back.
Regards,
Topher
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