[Help] 2 Years Appealing Until The US Seller Account Is Reinstated
Hi, kind of exhausted all other options and was hoping to see if anyone can help with this issue. Something is missing but not sure what it is that they want to see. Here's the message they always send me:
"We received your submission but do not have enough information to reactivate your account.
Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods."
Here's the original notification they sent me:
"Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410."
And below is the last PoA I sent. What could possibly be missing?
"Root Cause
1. Drop Shipping Policy Violation:
I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM. This activity violated Amazon’s Drop Shipping Policy and impacted my account’s standing.
2. Seller Code of Conduct Violation:
Sharing my account with a third party was a clear violation of Amazon’s Seller Code of Conduct, which prioritizes ethical business practices and account integrity. I now understand the critical importance of maintaining sole control over my account.
Corrective Actions
1. Ceased Non-Compliant Activities:
I have permanently stopped all dropshipping and arbitrage practices. Moving forward, I will exclusively use Amazon’s FBA service for order fulfillment.
2. Revoked Third-Party Access:
I have revoked all third-party access to my account. I will manage all activities personally to ensure compliance with Amazon’s policies.
3. Removed Non-Compliant Listings:
All listings have been removed, and I am conducting a thorough review to ensure only compliant, verified products are listed.
4. Established Authorized Sourcing:
I have established relationships with authorized suppliers to ensure transparency and authenticity in all future product offerings.
5. Implemented a Compliance SOP:
A Standard Operating Procedure (SOP) has been implemented to ensure adherence to Amazon’s Selling Policies and Seller Code of Conduct and fulfillment standards.
Preventive Measures
1. FBA-Only Fulfillment:
I will exclusively use FBA to eliminate risks associated with third-party fulfillment.
2. Regular Policy Reviews:
I will routinely review Amazon’s Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/G1801) to ensure ongoing compliance.
3. Future Team Training:
Should I hire team members, they will receive comprehensive training on Amazon’s policies and the implemented SOP.
4. Enhanced Monitoring:
I will use Seller Central’s tools to actively monitor my account health and maintain detailed records for transparency and compliance.
5. Commitment to Ethical Practices:
I am fully committed to upholding Amazon’s Seller Code of Conduct and conducting business with integrity, transparency, and compliance.
I respectfully request the reinstatement of my account, *************. I am committed to these corrective and preventive measures to ensure full compliance with Amazon’s policies."
I also added files like:
📎 USPS End Of Day Form.pdf
📎 Supplier's Invoice - FBA.pdf
📎 Packing Slips.pdf
📎 Warehouse Date 08092022.pdf
📎 Amazon Old FBM Orders.pdf
Whatever info they need, I'm committed to finding it. Thanks for your help
8 replies
Seller_kIukTwdhvntAp
"Something is missing but not sure what it is"
"I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM."
Actually, NOTHING is missing. In the majority of cases where a 'friend' is involved the almost inevitable suspension comes from allowing the 'friend' to use your computer for THEIR account which links the two.
In this case, you get even more creative than the majority of suspended sellers by letting them use YOUR ENTIRE ACCOUNT!
There are so many issues with having done that you need to admit defeat and walk away. Your account is dead on Amazon. It's not even in suspended animation. It has been incinerated with not a sliver of DNA remaining.
Go sell someplace else and DO NOT allow your 'friend' even close to your computer or account wherever you may be selling.
Seller_7LrAV0m5llaI7
Whatever info they need, I'm committed to finding it
They're looking for proof that you didn't do what they accused you of.
It just doesn't make sense why Amazon would deny you for life of selling here when you didn't even cause the violation.
But you admitted to the violation: "I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities"
So yes, the violation did happen, and it happened on YOUR account. You are responsible for your account. It didn't get hacked, it wasn't from a Virtual Assistant, it was YOU that gave your friend ACCESS to your account to engage in Arbitrage Dropshipping activities. So yes, you caused the violation. I don't even know why you would say "when you didn't even cause the violation".
[Help] 2 Years Appealing Until The US Seller Account Is Reinstated
Hi, kind of exhausted all other options and was hoping to see if anyone can help with this issue. Something is missing but not sure what it is that they want to see. Here's the message they always send me:
"We received your submission but do not have enough information to reactivate your account.
Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods."
Here's the original notification they sent me:
"Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410."
And below is the last PoA I sent. What could possibly be missing?
"Root Cause
1. Drop Shipping Policy Violation:
I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM. This activity violated Amazon’s Drop Shipping Policy and impacted my account’s standing.
2. Seller Code of Conduct Violation:
Sharing my account with a third party was a clear violation of Amazon’s Seller Code of Conduct, which prioritizes ethical business practices and account integrity. I now understand the critical importance of maintaining sole control over my account.
Corrective Actions
1. Ceased Non-Compliant Activities:
I have permanently stopped all dropshipping and arbitrage practices. Moving forward, I will exclusively use Amazon’s FBA service for order fulfillment.
2. Revoked Third-Party Access:
I have revoked all third-party access to my account. I will manage all activities personally to ensure compliance with Amazon’s policies.
3. Removed Non-Compliant Listings:
All listings have been removed, and I am conducting a thorough review to ensure only compliant, verified products are listed.
4. Established Authorized Sourcing:
I have established relationships with authorized suppliers to ensure transparency and authenticity in all future product offerings.
5. Implemented a Compliance SOP:
A Standard Operating Procedure (SOP) has been implemented to ensure adherence to Amazon’s Selling Policies and Seller Code of Conduct and fulfillment standards.
Preventive Measures
1. FBA-Only Fulfillment:
I will exclusively use FBA to eliminate risks associated with third-party fulfillment.
2. Regular Policy Reviews:
I will routinely review Amazon’s Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/G1801) to ensure ongoing compliance.
3. Future Team Training:
Should I hire team members, they will receive comprehensive training on Amazon’s policies and the implemented SOP.
4. Enhanced Monitoring:
I will use Seller Central’s tools to actively monitor my account health and maintain detailed records for transparency and compliance.
5. Commitment to Ethical Practices:
I am fully committed to upholding Amazon’s Seller Code of Conduct and conducting business with integrity, transparency, and compliance.
I respectfully request the reinstatement of my account, *************. I am committed to these corrective and preventive measures to ensure full compliance with Amazon’s policies."
I also added files like:
📎 USPS End Of Day Form.pdf
📎 Supplier's Invoice - FBA.pdf
📎 Packing Slips.pdf
📎 Warehouse Date 08092022.pdf
📎 Amazon Old FBM Orders.pdf
Whatever info they need, I'm committed to finding it. Thanks for your help
[Help] 2 Years Appealing Until The US Seller Account Is Reinstated
Hi, kind of exhausted all other options and was hoping to see if anyone can help with this issue. Something is missing but not sure what it is that they want to see. Here's the message they always send me:
"We received your submission but do not have enough information to reactivate your account.
Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods."
Here's the original notification they sent me:
"Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410."
And below is the last PoA I sent. What could possibly be missing?
"Root Cause
1. Drop Shipping Policy Violation:
I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM. This activity violated Amazon’s Drop Shipping Policy and impacted my account’s standing.
2. Seller Code of Conduct Violation:
Sharing my account with a third party was a clear violation of Amazon’s Seller Code of Conduct, which prioritizes ethical business practices and account integrity. I now understand the critical importance of maintaining sole control over my account.
Corrective Actions
1. Ceased Non-Compliant Activities:
I have permanently stopped all dropshipping and arbitrage practices. Moving forward, I will exclusively use Amazon’s FBA service for order fulfillment.
2. Revoked Third-Party Access:
I have revoked all third-party access to my account. I will manage all activities personally to ensure compliance with Amazon’s policies.
3. Removed Non-Compliant Listings:
All listings have been removed, and I am conducting a thorough review to ensure only compliant, verified products are listed.
4. Established Authorized Sourcing:
I have established relationships with authorized suppliers to ensure transparency and authenticity in all future product offerings.
5. Implemented a Compliance SOP:
A Standard Operating Procedure (SOP) has been implemented to ensure adherence to Amazon’s Selling Policies and Seller Code of Conduct and fulfillment standards.
Preventive Measures
1. FBA-Only Fulfillment:
I will exclusively use FBA to eliminate risks associated with third-party fulfillment.
2. Regular Policy Reviews:
I will routinely review Amazon’s Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/G1801) to ensure ongoing compliance.
3. Future Team Training:
Should I hire team members, they will receive comprehensive training on Amazon’s policies and the implemented SOP.
4. Enhanced Monitoring:
I will use Seller Central’s tools to actively monitor my account health and maintain detailed records for transparency and compliance.
5. Commitment to Ethical Practices:
I am fully committed to upholding Amazon’s Seller Code of Conduct and conducting business with integrity, transparency, and compliance.
I respectfully request the reinstatement of my account, *************. I am committed to these corrective and preventive measures to ensure full compliance with Amazon’s policies."
I also added files like:
📎 USPS End Of Day Form.pdf
📎 Supplier's Invoice - FBA.pdf
📎 Packing Slips.pdf
📎 Warehouse Date 08092022.pdf
📎 Amazon Old FBM Orders.pdf
Whatever info they need, I'm committed to finding it. Thanks for your help
8 replies
8 replies
Seller_kIukTwdhvntAp
"Something is missing but not sure what it is"
"I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM."
Actually, NOTHING is missing. In the majority of cases where a 'friend' is involved the almost inevitable suspension comes from allowing the 'friend' to use your computer for THEIR account which links the two.
In this case, you get even more creative than the majority of suspended sellers by letting them use YOUR ENTIRE ACCOUNT!
There are so many issues with having done that you need to admit defeat and walk away. Your account is dead on Amazon. It's not even in suspended animation. It has been incinerated with not a sliver of DNA remaining.
Go sell someplace else and DO NOT allow your 'friend' even close to your computer or account wherever you may be selling.
Seller_7LrAV0m5llaI7
Whatever info they need, I'm committed to finding it
They're looking for proof that you didn't do what they accused you of.
It just doesn't make sense why Amazon would deny you for life of selling here when you didn't even cause the violation.
But you admitted to the violation: "I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities"
So yes, the violation did happen, and it happened on YOUR account. You are responsible for your account. It didn't get hacked, it wasn't from a Virtual Assistant, it was YOU that gave your friend ACCESS to your account to engage in Arbitrage Dropshipping activities. So yes, you caused the violation. I don't even know why you would say "when you didn't even cause the violation".
Seller_kIukTwdhvntAp
"Something is missing but not sure what it is"
"I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM."
Actually, NOTHING is missing. In the majority of cases where a 'friend' is involved the almost inevitable suspension comes from allowing the 'friend' to use your computer for THEIR account which links the two.
In this case, you get even more creative than the majority of suspended sellers by letting them use YOUR ENTIRE ACCOUNT!
There are so many issues with having done that you need to admit defeat and walk away. Your account is dead on Amazon. It's not even in suspended animation. It has been incinerated with not a sliver of DNA remaining.
Go sell someplace else and DO NOT allow your 'friend' even close to your computer or account wherever you may be selling.
Seller_kIukTwdhvntAp
"Something is missing but not sure what it is"
"I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities involving the purchase of items from local stores for resale via FBM."
Actually, NOTHING is missing. In the majority of cases where a 'friend' is involved the almost inevitable suspension comes from allowing the 'friend' to use your computer for THEIR account which links the two.
In this case, you get even more creative than the majority of suspended sellers by letting them use YOUR ENTIRE ACCOUNT!
There are so many issues with having done that you need to admit defeat and walk away. Your account is dead on Amazon. It's not even in suspended animation. It has been incinerated with not a sliver of DNA remaining.
Go sell someplace else and DO NOT allow your 'friend' even close to your computer or account wherever you may be selling.
Seller_7LrAV0m5llaI7
Whatever info they need, I'm committed to finding it
They're looking for proof that you didn't do what they accused you of.
It just doesn't make sense why Amazon would deny you for life of selling here when you didn't even cause the violation.
But you admitted to the violation: "I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities"
So yes, the violation did happen, and it happened on YOUR account. You are responsible for your account. It didn't get hacked, it wasn't from a Virtual Assistant, it was YOU that gave your friend ACCESS to your account to engage in Arbitrage Dropshipping activities. So yes, you caused the violation. I don't even know why you would say "when you didn't even cause the violation".
Seller_7LrAV0m5llaI7
Whatever info they need, I'm committed to finding it
They're looking for proof that you didn't do what they accused you of.
It just doesn't make sense why Amazon would deny you for life of selling here when you didn't even cause the violation.
But you admitted to the violation: "I allowed a friend to use my account, during which they engaged in arbitrage-like dropshipping activities"
So yes, the violation did happen, and it happened on YOUR account. You are responsible for your account. It didn't get hacked, it wasn't from a Virtual Assistant, it was YOU that gave your friend ACCESS to your account to engage in Arbitrage Dropshipping activities. So yes, you caused the violation. I don't even know why you would say "when you didn't even cause the violation".
