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Fraudulent FBA storage fees
Charged over $10,000 for fees fraudulently. Over 3 months and 30 plus representatives later, we are still yet to have a resolution, with thousands of dollars in inventory still being sold without our consent. This is unreal.
The short story is: FBA updated our weights and sizing of items without knowledge, then charged the fees and removal of items. We went from $5 a month to $10,000 a month in storage fees for item as small as rolls of thread.
33 replies
Seller_G6PcKu4y6QVgN
BUMP. This seems to be an ongoing flawed system amazon has yet to address. This is happening to a lot of sellers. Sellers beware glitched system.
Bryce_Amazon
Greetings,
Thank you for posting here in the forums.
Do you have the most recent Seller Support case related to this issue? I would like to review the details to determine how best to assist.
Additionally, per our Seller Forums Guidelines, please do not create multiple threads containing the same message for a single issue. I will be locking the other threads you've created, we can consider this one the primary point of contact.
- Bryce
Seller_G6PcKu4y6QVgN
Now receiving generic message "Attachments:
January 2025-OVERAGES.csv
Amazon
01:07 AM
04/04/2025
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed, and we’ll close your case.
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
This is a response from the leadership team.
I received your inquiry and understand your concern about the Reimbursement request for weights, dimensions, or fees associated with your inventory. I will be happy to look into this further for you.
Please respond to this message with some additional information so we can address your concerns:
For the affected FNSKU's
- Send a .txt/.csv file with a valid format of one FNSKU, QTY per line.
I would request that you take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query.
We empathize with your frustration in this matter and appreciate your understanding.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
"
Seller_G6PcKu4y6QVgN
Month 4. Dropped calls. No return communications. We were told to wait for replys, then transfered to automessaging system with foreign telecommunications. AMAZON FBA USA is GLITCHED WITH NO RESOLUTION OR OVERSIGHT
Seller_zGoDlPZLneGhF
You need to get in touch with a lawyer.
Seller_G6PcKu4y6QVgN
Latest auto message requesting same information again. This is a complete scam. "Amazon
08:47 AM
04/05/2025
Hello from Amazon Selling Partner Support,
We appreciate you for reaching back out. This is Kurt, a member of the Leadership team and am happy to be of service.
We request for you to provide the list of the FNSKUs, the incorrect FBA Fee, the correct FBA Fee, the difference, and the total amount that needs to be reimbursed. You may provide these in one Excel file.
Rest assured that we will be able to proceed with our investigation once the needed information is provided.
We appreciate your cooperation regarding this matter.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon,
Kurt L.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:"
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