Get answers about FBA Inbound Transportation & Delivery + the Partnered Carrier Program in our Ask Amazon event today, November 13th!
Hi Sellers,
Ask questions about FBA Inbound Transportation and Delivery + the Partnered Carrier program at our Ask Amazon event today, November 13th, from 8 am to 5 pm PST!
For this Ask Amazon event, our partner team is available to answer your questions regarding the guidelines and best practices for the following topics:
Please include any questions you have regarding these topics in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Looking forward to seeing your questions!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
39 replies
Seller_vBBMwRHwypSG0
I would like to know what happens if a product is perishable and due to FC problems the product was not received for 3 or 4 months and for this reason the expiration date has passed (50 days according to Amazon policies)
¿Does Amazon also charge the disposal fee?
¿Does that product that was damaged due to Amazon's logistical inefficiencies affect the seller's account?
Thank you so much for the opportunity
Seller_JXQTeIsiAGMJc
On a weekly basis I have been receiving available redirect paths for shipments from an Amazon freight representative. We use a number of different carriers, some of which are not Amazon Partnered Carriers. Are we able to utilize redirect paths for inbound shipments if we are not using an Amazon Partnered Carrier?
Seller_XHqWMAtewH5uo
We sell perishable products on Amazon, due to 2-3 month receiving times throughout 2024 we had a large amount of products code out due to this delay. Amazon disposed of the product, so we shipped more ahead of the holiday rush. I shipped 2 pallets of product back in August, which was received in on September 3rd and it's still not in stock.
Amazon allowed consumers to purchase this product even though none of their systems show the product was available to sell. Fast forward to today, I received an email that our order from August was received in with discrepancies.....the whole order wasn't located, even though Amazon support stated it was being checked in.
This product is the #1 item in its category, and nobody has received orders since October 1st. All of these orders are supposed to be for Thanksgiving. We did what Amazon asked, ship products ahead of time. We left plenty of room for error. None of the orders we sold over the last 50 days are going to ship before Thanksgiving it seems, which means we are going to receive 800 cancellation requests.
I've managed many a few 6 figure brands on Amazon over the years and am appalled by the 3-month delivery times for FBA. This isn't just a holiday thing; it happened throughout 2024. I had to wait the 90 days before I could even dispute/open a ticket. Which is 3 months of lost shelf life.
What is Amazon doing to help out smaller sellers in regard to FBA inbound fulfillment? We were on pace for record profits this year but every time we had a good month, there would be amazon errors, logistical delays or random occurrences that would sideline our success.
Seller_4mcVCJvBL6iWQ
Similar to 2 other replies here, FBA/APC Inbound have experienced unpredictable wild delays throughout 2024, and Seller Support refuses to look into those issues.
Can we get a "guaranteed" inbound time, after which Support is allowed to investigate what has gone wrong?
Or at the very least can we see what the backlog currently is for different Inbound FCs, so we can plan our shipments accordingly?
Seller_nBUcRErQhJ4JW
I woudl like to know why we have the option of East, Central and West, and select East or Central and the package still goes to FBL2
Does Amazon think California is West ?
Is amazon aware this facility is a disaster ?
Seller_MshMnjhXqb3ln
I have an inbound shipment which didn't arrive in the 2-week delivery window because of custom inspection. Amazon said I abandoned this shipment, which affects my shipment health score. Even though it was received by Amazon wareshouse a few days later, the score doesn't recover.
I would like to know how should we handle this kind of occationally happened incidents which are totally our of seller's control.
Seller_tzb0Adb4whsRu
Due to the very long FBA delivery delays why should sellers be punished for paying low inventory fees when it's Amazon who is causing the delays and making ASIN's fall below the Historical Day Supply threshold?
If sellers have to commit to orders being delivered by a certain date to protect our OTDR, then Amazon needs to follow this as well...it's only fair that Amazon is held to the same standards, policies, etc. as the sellers.
At the very least, reimburse sellers for lost delivery time and excessive time "receiving" units when it's Amazon's fault as they are taking 2-3 months to "receive" units before they close a shipment. It's a year around issue, NOT just peak season.
Sellers need better shipping rates, delivery times, receiving units in a timely manner and so on.
Question: When will Amazon start following their own policies and care more about their sellers?
Seller_MshMnjhXqb3ln
Is it possible to change the shipment method from SPD to LDL or vice versa after a shipment was created?
When sellers created the shipment, they had no idea which warehouse was assigned to this shipment. We can only chose a shipment method based on our experience. After the shipment was created, we found the chosen shipment method doesn't work for that warehouse. Then we were facing the problem that tracking info was unable to input to the different shipping method. In that case, can we change the shipment method to provide tracking info?
Seller_IlwjJKqpD81nL
Why is the inbound placement algorithm paying seemingly no attention at all to where the majority of customers are or for where orders for a given product are being placed?
I assumed this was the point of inbound placement. If the majority of customers and orders for a given item are on the West Coast, then shouldn't inbound placement be sending these items to West Coast warehouses?
We have observed that this is not what is happening. On a given day, ALL of our shipments will go to the same warehouse. The next day, everything may keep going to that same warehouse, or perhaps a new warehouse is selected as the destination for literally all of our shipments.
Clearly this means there is no emphasis on where is the actual best place to send shipments.
Our best guess is that inventory placement is rotating our shipments to whichever FC has the least backlog, which often means a huge increase in cost as shipments are going to far away corners of the country. And we know with certainty that these are not the most order-dense areas to be shipping our products.
Example:
All of our shipments this week have been going to a Miami fulfillment center for almost double our normal outbound shipping costs. Presumably because this location has a lighter backlog of shipments to process?
But we know the customers for these products are NOT in Miami or even in the Southeastern states. So we are paying more to get these items to Miami, and then Amazon is just going to end up having to ship these items to the West Coast to actually fulfill orders. It makes no real sense to be sending them to Miami...
Seller_y96uow8gyhiOt
Stuck at this step for the last 3 day, seller support has no idea why this is happening!
Get answers about FBA Inbound Transportation & Delivery + the Partnered Carrier Program in our Ask Amazon event today, November 13th!
Hi Sellers,
Ask questions about FBA Inbound Transportation and Delivery + the Partnered Carrier program at our Ask Amazon event today, November 13th, from 8 am to 5 pm PST!
For this Ask Amazon event, our partner team is available to answer your questions regarding the guidelines and best practices for the following topics:
Please include any questions you have regarding these topics in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Looking forward to seeing your questions!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
Get answers about FBA Inbound Transportation & Delivery + the Partnered Carrier Program in our Ask Amazon event today, November 13th!
Hi Sellers,
Ask questions about FBA Inbound Transportation and Delivery + the Partnered Carrier program at our Ask Amazon event today, November 13th, from 8 am to 5 pm PST!
For this Ask Amazon event, our partner team is available to answer your questions regarding the guidelines and best practices for the following topics:
Please include any questions you have regarding these topics in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Looking forward to seeing your questions!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
39 replies
39 replies
Seller_vBBMwRHwypSG0
I would like to know what happens if a product is perishable and due to FC problems the product was not received for 3 or 4 months and for this reason the expiration date has passed (50 days according to Amazon policies)
¿Does Amazon also charge the disposal fee?
¿Does that product that was damaged due to Amazon's logistical inefficiencies affect the seller's account?
Thank you so much for the opportunity
Seller_JXQTeIsiAGMJc
On a weekly basis I have been receiving available redirect paths for shipments from an Amazon freight representative. We use a number of different carriers, some of which are not Amazon Partnered Carriers. Are we able to utilize redirect paths for inbound shipments if we are not using an Amazon Partnered Carrier?
Seller_XHqWMAtewH5uo
We sell perishable products on Amazon, due to 2-3 month receiving times throughout 2024 we had a large amount of products code out due to this delay. Amazon disposed of the product, so we shipped more ahead of the holiday rush. I shipped 2 pallets of product back in August, which was received in on September 3rd and it's still not in stock.
Amazon allowed consumers to purchase this product even though none of their systems show the product was available to sell. Fast forward to today, I received an email that our order from August was received in with discrepancies.....the whole order wasn't located, even though Amazon support stated it was being checked in.
This product is the #1 item in its category, and nobody has received orders since October 1st. All of these orders are supposed to be for Thanksgiving. We did what Amazon asked, ship products ahead of time. We left plenty of room for error. None of the orders we sold over the last 50 days are going to ship before Thanksgiving it seems, which means we are going to receive 800 cancellation requests.
I've managed many a few 6 figure brands on Amazon over the years and am appalled by the 3-month delivery times for FBA. This isn't just a holiday thing; it happened throughout 2024. I had to wait the 90 days before I could even dispute/open a ticket. Which is 3 months of lost shelf life.
What is Amazon doing to help out smaller sellers in regard to FBA inbound fulfillment? We were on pace for record profits this year but every time we had a good month, there would be amazon errors, logistical delays or random occurrences that would sideline our success.
Seller_4mcVCJvBL6iWQ
Similar to 2 other replies here, FBA/APC Inbound have experienced unpredictable wild delays throughout 2024, and Seller Support refuses to look into those issues.
Can we get a "guaranteed" inbound time, after which Support is allowed to investigate what has gone wrong?
Or at the very least can we see what the backlog currently is for different Inbound FCs, so we can plan our shipments accordingly?
Seller_nBUcRErQhJ4JW
I woudl like to know why we have the option of East, Central and West, and select East or Central and the package still goes to FBL2
Does Amazon think California is West ?
Is amazon aware this facility is a disaster ?
Seller_MshMnjhXqb3ln
I have an inbound shipment which didn't arrive in the 2-week delivery window because of custom inspection. Amazon said I abandoned this shipment, which affects my shipment health score. Even though it was received by Amazon wareshouse a few days later, the score doesn't recover.
I would like to know how should we handle this kind of occationally happened incidents which are totally our of seller's control.
Seller_tzb0Adb4whsRu
Due to the very long FBA delivery delays why should sellers be punished for paying low inventory fees when it's Amazon who is causing the delays and making ASIN's fall below the Historical Day Supply threshold?
If sellers have to commit to orders being delivered by a certain date to protect our OTDR, then Amazon needs to follow this as well...it's only fair that Amazon is held to the same standards, policies, etc. as the sellers.
At the very least, reimburse sellers for lost delivery time and excessive time "receiving" units when it's Amazon's fault as they are taking 2-3 months to "receive" units before they close a shipment. It's a year around issue, NOT just peak season.
Sellers need better shipping rates, delivery times, receiving units in a timely manner and so on.
Question: When will Amazon start following their own policies and care more about their sellers?
Seller_MshMnjhXqb3ln
Is it possible to change the shipment method from SPD to LDL or vice versa after a shipment was created?
When sellers created the shipment, they had no idea which warehouse was assigned to this shipment. We can only chose a shipment method based on our experience. After the shipment was created, we found the chosen shipment method doesn't work for that warehouse. Then we were facing the problem that tracking info was unable to input to the different shipping method. In that case, can we change the shipment method to provide tracking info?
Seller_IlwjJKqpD81nL
Why is the inbound placement algorithm paying seemingly no attention at all to where the majority of customers are or for where orders for a given product are being placed?
I assumed this was the point of inbound placement. If the majority of customers and orders for a given item are on the West Coast, then shouldn't inbound placement be sending these items to West Coast warehouses?
We have observed that this is not what is happening. On a given day, ALL of our shipments will go to the same warehouse. The next day, everything may keep going to that same warehouse, or perhaps a new warehouse is selected as the destination for literally all of our shipments.
Clearly this means there is no emphasis on where is the actual best place to send shipments.
Our best guess is that inventory placement is rotating our shipments to whichever FC has the least backlog, which often means a huge increase in cost as shipments are going to far away corners of the country. And we know with certainty that these are not the most order-dense areas to be shipping our products.
Example:
All of our shipments this week have been going to a Miami fulfillment center for almost double our normal outbound shipping costs. Presumably because this location has a lighter backlog of shipments to process?
But we know the customers for these products are NOT in Miami or even in the Southeastern states. So we are paying more to get these items to Miami, and then Amazon is just going to end up having to ship these items to the West Coast to actually fulfill orders. It makes no real sense to be sending them to Miami...
Seller_y96uow8gyhiOt
Stuck at this step for the last 3 day, seller support has no idea why this is happening!
Seller_vBBMwRHwypSG0
I would like to know what happens if a product is perishable and due to FC problems the product was not received for 3 or 4 months and for this reason the expiration date has passed (50 days according to Amazon policies)
¿Does Amazon also charge the disposal fee?
¿Does that product that was damaged due to Amazon's logistical inefficiencies affect the seller's account?
Thank you so much for the opportunity
Seller_vBBMwRHwypSG0
I would like to know what happens if a product is perishable and due to FC problems the product was not received for 3 or 4 months and for this reason the expiration date has passed (50 days according to Amazon policies)
¿Does Amazon also charge the disposal fee?
¿Does that product that was damaged due to Amazon's logistical inefficiencies affect the seller's account?
Thank you so much for the opportunity
Seller_JXQTeIsiAGMJc
On a weekly basis I have been receiving available redirect paths for shipments from an Amazon freight representative. We use a number of different carriers, some of which are not Amazon Partnered Carriers. Are we able to utilize redirect paths for inbound shipments if we are not using an Amazon Partnered Carrier?
Seller_JXQTeIsiAGMJc
On a weekly basis I have been receiving available redirect paths for shipments from an Amazon freight representative. We use a number of different carriers, some of which are not Amazon Partnered Carriers. Are we able to utilize redirect paths for inbound shipments if we are not using an Amazon Partnered Carrier?
Seller_XHqWMAtewH5uo
We sell perishable products on Amazon, due to 2-3 month receiving times throughout 2024 we had a large amount of products code out due to this delay. Amazon disposed of the product, so we shipped more ahead of the holiday rush. I shipped 2 pallets of product back in August, which was received in on September 3rd and it's still not in stock.
Amazon allowed consumers to purchase this product even though none of their systems show the product was available to sell. Fast forward to today, I received an email that our order from August was received in with discrepancies.....the whole order wasn't located, even though Amazon support stated it was being checked in.
This product is the #1 item in its category, and nobody has received orders since October 1st. All of these orders are supposed to be for Thanksgiving. We did what Amazon asked, ship products ahead of time. We left plenty of room for error. None of the orders we sold over the last 50 days are going to ship before Thanksgiving it seems, which means we are going to receive 800 cancellation requests.
I've managed many a few 6 figure brands on Amazon over the years and am appalled by the 3-month delivery times for FBA. This isn't just a holiday thing; it happened throughout 2024. I had to wait the 90 days before I could even dispute/open a ticket. Which is 3 months of lost shelf life.
What is Amazon doing to help out smaller sellers in regard to FBA inbound fulfillment? We were on pace for record profits this year but every time we had a good month, there would be amazon errors, logistical delays or random occurrences that would sideline our success.
Seller_XHqWMAtewH5uo
We sell perishable products on Amazon, due to 2-3 month receiving times throughout 2024 we had a large amount of products code out due to this delay. Amazon disposed of the product, so we shipped more ahead of the holiday rush. I shipped 2 pallets of product back in August, which was received in on September 3rd and it's still not in stock.
Amazon allowed consumers to purchase this product even though none of their systems show the product was available to sell. Fast forward to today, I received an email that our order from August was received in with discrepancies.....the whole order wasn't located, even though Amazon support stated it was being checked in.
This product is the #1 item in its category, and nobody has received orders since October 1st. All of these orders are supposed to be for Thanksgiving. We did what Amazon asked, ship products ahead of time. We left plenty of room for error. None of the orders we sold over the last 50 days are going to ship before Thanksgiving it seems, which means we are going to receive 800 cancellation requests.
I've managed many a few 6 figure brands on Amazon over the years and am appalled by the 3-month delivery times for FBA. This isn't just a holiday thing; it happened throughout 2024. I had to wait the 90 days before I could even dispute/open a ticket. Which is 3 months of lost shelf life.
What is Amazon doing to help out smaller sellers in regard to FBA inbound fulfillment? We were on pace for record profits this year but every time we had a good month, there would be amazon errors, logistical delays or random occurrences that would sideline our success.
Seller_4mcVCJvBL6iWQ
Similar to 2 other replies here, FBA/APC Inbound have experienced unpredictable wild delays throughout 2024, and Seller Support refuses to look into those issues.
Can we get a "guaranteed" inbound time, after which Support is allowed to investigate what has gone wrong?
Or at the very least can we see what the backlog currently is for different Inbound FCs, so we can plan our shipments accordingly?
Seller_4mcVCJvBL6iWQ
Similar to 2 other replies here, FBA/APC Inbound have experienced unpredictable wild delays throughout 2024, and Seller Support refuses to look into those issues.
Can we get a "guaranteed" inbound time, after which Support is allowed to investigate what has gone wrong?
Or at the very least can we see what the backlog currently is for different Inbound FCs, so we can plan our shipments accordingly?
Seller_nBUcRErQhJ4JW
I woudl like to know why we have the option of East, Central and West, and select East or Central and the package still goes to FBL2
Does Amazon think California is West ?
Is amazon aware this facility is a disaster ?
Seller_nBUcRErQhJ4JW
I woudl like to know why we have the option of East, Central and West, and select East or Central and the package still goes to FBL2
Does Amazon think California is West ?
Is amazon aware this facility is a disaster ?
Seller_MshMnjhXqb3ln
I have an inbound shipment which didn't arrive in the 2-week delivery window because of custom inspection. Amazon said I abandoned this shipment, which affects my shipment health score. Even though it was received by Amazon wareshouse a few days later, the score doesn't recover.
I would like to know how should we handle this kind of occationally happened incidents which are totally our of seller's control.
Seller_MshMnjhXqb3ln
I have an inbound shipment which didn't arrive in the 2-week delivery window because of custom inspection. Amazon said I abandoned this shipment, which affects my shipment health score. Even though it was received by Amazon wareshouse a few days later, the score doesn't recover.
I would like to know how should we handle this kind of occationally happened incidents which are totally our of seller's control.
Seller_tzb0Adb4whsRu
Due to the very long FBA delivery delays why should sellers be punished for paying low inventory fees when it's Amazon who is causing the delays and making ASIN's fall below the Historical Day Supply threshold?
If sellers have to commit to orders being delivered by a certain date to protect our OTDR, then Amazon needs to follow this as well...it's only fair that Amazon is held to the same standards, policies, etc. as the sellers.
At the very least, reimburse sellers for lost delivery time and excessive time "receiving" units when it's Amazon's fault as they are taking 2-3 months to "receive" units before they close a shipment. It's a year around issue, NOT just peak season.
Sellers need better shipping rates, delivery times, receiving units in a timely manner and so on.
Question: When will Amazon start following their own policies and care more about their sellers?
Seller_tzb0Adb4whsRu
Due to the very long FBA delivery delays why should sellers be punished for paying low inventory fees when it's Amazon who is causing the delays and making ASIN's fall below the Historical Day Supply threshold?
If sellers have to commit to orders being delivered by a certain date to protect our OTDR, then Amazon needs to follow this as well...it's only fair that Amazon is held to the same standards, policies, etc. as the sellers.
At the very least, reimburse sellers for lost delivery time and excessive time "receiving" units when it's Amazon's fault as they are taking 2-3 months to "receive" units before they close a shipment. It's a year around issue, NOT just peak season.
Sellers need better shipping rates, delivery times, receiving units in a timely manner and so on.
Question: When will Amazon start following their own policies and care more about their sellers?
Seller_MshMnjhXqb3ln
Is it possible to change the shipment method from SPD to LDL or vice versa after a shipment was created?
When sellers created the shipment, they had no idea which warehouse was assigned to this shipment. We can only chose a shipment method based on our experience. After the shipment was created, we found the chosen shipment method doesn't work for that warehouse. Then we were facing the problem that tracking info was unable to input to the different shipping method. In that case, can we change the shipment method to provide tracking info?
Seller_MshMnjhXqb3ln
Is it possible to change the shipment method from SPD to LDL or vice versa after a shipment was created?
When sellers created the shipment, they had no idea which warehouse was assigned to this shipment. We can only chose a shipment method based on our experience. After the shipment was created, we found the chosen shipment method doesn't work for that warehouse. Then we were facing the problem that tracking info was unable to input to the different shipping method. In that case, can we change the shipment method to provide tracking info?
Seller_IlwjJKqpD81nL
Why is the inbound placement algorithm paying seemingly no attention at all to where the majority of customers are or for where orders for a given product are being placed?
I assumed this was the point of inbound placement. If the majority of customers and orders for a given item are on the West Coast, then shouldn't inbound placement be sending these items to West Coast warehouses?
We have observed that this is not what is happening. On a given day, ALL of our shipments will go to the same warehouse. The next day, everything may keep going to that same warehouse, or perhaps a new warehouse is selected as the destination for literally all of our shipments.
Clearly this means there is no emphasis on where is the actual best place to send shipments.
Our best guess is that inventory placement is rotating our shipments to whichever FC has the least backlog, which often means a huge increase in cost as shipments are going to far away corners of the country. And we know with certainty that these are not the most order-dense areas to be shipping our products.
Example:
All of our shipments this week have been going to a Miami fulfillment center for almost double our normal outbound shipping costs. Presumably because this location has a lighter backlog of shipments to process?
But we know the customers for these products are NOT in Miami or even in the Southeastern states. So we are paying more to get these items to Miami, and then Amazon is just going to end up having to ship these items to the West Coast to actually fulfill orders. It makes no real sense to be sending them to Miami...
Seller_IlwjJKqpD81nL
Why is the inbound placement algorithm paying seemingly no attention at all to where the majority of customers are or for where orders for a given product are being placed?
I assumed this was the point of inbound placement. If the majority of customers and orders for a given item are on the West Coast, then shouldn't inbound placement be sending these items to West Coast warehouses?
We have observed that this is not what is happening. On a given day, ALL of our shipments will go to the same warehouse. The next day, everything may keep going to that same warehouse, or perhaps a new warehouse is selected as the destination for literally all of our shipments.
Clearly this means there is no emphasis on where is the actual best place to send shipments.
Our best guess is that inventory placement is rotating our shipments to whichever FC has the least backlog, which often means a huge increase in cost as shipments are going to far away corners of the country. And we know with certainty that these are not the most order-dense areas to be shipping our products.
Example:
All of our shipments this week have been going to a Miami fulfillment center for almost double our normal outbound shipping costs. Presumably because this location has a lighter backlog of shipments to process?
But we know the customers for these products are NOT in Miami or even in the Southeastern states. So we are paying more to get these items to Miami, and then Amazon is just going to end up having to ship these items to the West Coast to actually fulfill orders. It makes no real sense to be sending them to Miami...
Seller_y96uow8gyhiOt
Stuck at this step for the last 3 day, seller support has no idea why this is happening!
Seller_y96uow8gyhiOt
Stuck at this step for the last 3 day, seller support has no idea why this is happening!
