ASK AMAZON EVENT: FEEDBACK REMOVAL QUESTIONS/CONCERNS
Hello Sellers!
I have been around enough to know feedback removal is a pain-point for you all, and this is an opportunity for you to connect in real time with our Feedback Removal team.
Here are the rules:
- One Order ID/Case ID per comment (feel free to add as many as you believe that qualifies for removal).
- Explain the reason why you believe feedback should be removed.
- No profane language accepted.
As a reminder, Amazon will remove feedback only in the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
So let's get started!
ASK AMAZON EVENT: FEEDBACK REMOVAL QUESTIONS/CONCERNS
Hello Sellers!
I have been around enough to know feedback removal is a pain-point for you all, and this is an opportunity for you to connect in real time with our Feedback Removal team.
Here are the rules:
- One Order ID/Case ID per comment (feel free to add as many as you believe that qualifies for removal).
- Explain the reason why you believe feedback should be removed.
- No profane language accepted.
As a reminder, Amazon will remove feedback only in the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
So let's get started!
89 replies
Ricardo_Amazon
Hey sellers,
Still waiting for your replies.
I am tagging those who contacted me in the post announcing this event: @Seller_ds3MPpd6KBwvs, @Seller_1idNlTUpfKbZW, @Seller_87XPvR6AcnxCn
This is a great opportunity to have those feedback reviewed to see if they qualify for removal!
Seller_y7W9ccUlauftE
For removal consideration:
Order number 701-2880672-7238654
Order mailed Tuesday evening (Apr 2). Feedback left on Wednesday (Apr 3). Earliest Canada Post could have delivered would have been Thursday (Apr 4). So feedback was left for a different order by buyer's mistake. Did try to contact the buyer via amazon's mail system (no response). Removal request 15058822331 rejected by amazon on April 6.
Seller_ds3MPpd6KBwvs
Hi Ricardo,
I sold one De'Longhi Magnifica Evo coffee machine with order no. 702-4994783-5197016. I wrote her about the delay in shipping on messaging and whe wrote me back that I will wait after giving -ve review. " Never should have ordered from here. Sept 26 still have not received. Not happy!"
Later she wrote on 1st oct that ( please check messages )
"Just a note to say thanks for the update on my delivery. I used the tracking # and Canada post said I would receive it by Friday. Sorry for my impatience, I was afraid I was getting scammed"
but she is old lady and do not know how to remove the feedback, although she was satisfied and we provided her full support. we tried with amazon first but got the standard reply.
Please help us to remove the feedback
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-9163248-3043438
Courier cannot deliver during 3 attempts as buyer never stayed at home during day time. Reminded buyer a few times to go for pickup from courier, no response, not picking up either. While Amazon only confirm an order was received by signature, so we got no choice but to ship with signature required.
We've already given all the options and opportunity for buyer to "get" his order. But still without buyer's co-operation, we can't do anything further, except to refund this order after the undeliverable package being returned to sender, per "Undeliverable Package" policy.
Thanks.
Seller_ds3MPpd6KBwvs
Hi Ricardo_Amazon,
Thanks for this oppertunity,
In one of my case buyer bought a (702-0755297-9185824) a car charger and never picked up from the CanadaPost office. Canada Post left a pickup notice at the address. We informed them this update that your package is ready for pickup at post office but they replied that they do not want to buy this item, but they took the delivery of the same item on the same day ( 702-7848726-6372237) and ordered same time. They order two same items on same day but with different orders not single order like one order of two items. We contacted them after we receive the order that we got two order from you for same item is it a mistake or you need two of them. They never replied and hence we shipped both the itmes seperately. they take the delivery of one and did not picked up the other from the post office. The item came back to us after a week or two.
This senario of not picking up and refusing delivery was not in our system and we missed the return package tracking as usually we send return authourisation for the return but this one was returned by the CanadaPost so was not in our system to track the return.
in the mean time he contacted Amazon for the refund and we asked them to wait for some time as we have to check all shipped in item to locate it and will refund you but he went ahead and gave us a negative feed back.
We told him on the messages that we have already refunded you but still got the -ve feedback.
Here he never told us in the begining that he need only one item even after asking him and later we got more that $100 shipment cost on us and a -ve feedback.
Case ID 15584589601
Please check this one and all messages.
Regards
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-6631961-0261035
Buyer was never been able to provide proof of evidences to what was damaged., even after we've asked for. Our return instructions clearly provided how to get it returned if buyer is claiming damage, however buyer had followed NONE at all but instead he rather wrote the feedback instead. So far nothing was returned either.
If buyer is returning a "really" damage product due to mis-use, seller should not be suffered with such kind of "scam" no matter we are allowed to deduct 50% restocking fees or not, because at the end seller has to stuck with a garbage plus taking HALF the loss. That is why buyer MUST provide sufficient proof of evidences to the so-called damage before returning.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
702-3676339-9184244
Product review, seller would not know what's the size of buyer's hand. Product was selling as ONE size only, pictures and video on the ASIN clearly showed how large the product was.
If buyer does not like the product, his sole responsibility was to return. However buyer decided to make the feedback rather than return anything, knowing that he cannot abuse policy with an easy FREE return.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-7281143-8449016
As buyer mentioned in feedback, signature is required on delivery but buyer wasn't available during all delivery attempts. Based on Amazon's undeliverable package policy, we refunded the order after shipment was returned to sender. Again we had no choice but to require signature on delivery due to policy, we cannot afford to have easy A-to-Z granted for item not receive.
We had not re-sent it either because it will be the same result, as buyer won't be home during the day for sure. We cannot afford to take loss of both ways of shipping charges and/or undeliverable surcharges.
Undeliverable Package policy also stated "We can't re-send orders that carriers return to us as undeliverable.".
Thanks.
Seller_ds3MPpd6KBwvs
702-2422318-9838648
This is the case ID for one of our returns where customer send us back used medical device, We inspected it and refund her partial, $650 in total and rest was refunded by the Amazon.
She left a -ve review for our partial refund although she got rest from Amazon but the review is not right,
Case ID ID 14707898601 where we get the standard reply.
Regards
Seller_NFXUjGCtS4RaO
702-5997512-3076244
No proof that product was defective. Many buyers knew and tend to use "defective" as reason of return, because that way they could possibly get free return shipping label.
Buyer did not bother to follow our return instructions on how to get it returned. Did not contact us either.
We can only assist when buyer followed the rules and policies properly.
Even feedback policy for buyers side stated "Before you leave a critical rating, make sure that you've given the seller a chance to resolve any issues you had."
I don't believe buyers EVER followed this rule. It was suggested that Amazon's system should auto detect whether buyer had contacted seller first (when buyer is giving 2-stars or below rating), before allowing the make feedback immediate.
Thanks.
ASK AMAZON EVENT: FEEDBACK REMOVAL QUESTIONS/CONCERNS
Hello Sellers!
I have been around enough to know feedback removal is a pain-point for you all, and this is an opportunity for you to connect in real time with our Feedback Removal team.
Here are the rules:
- One Order ID/Case ID per comment (feel free to add as many as you believe that qualifies for removal).
- Explain the reason why you believe feedback should be removed.
- No profane language accepted.
As a reminder, Amazon will remove feedback only in the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
So let's get started!
ASK AMAZON EVENT: FEEDBACK REMOVAL QUESTIONS/CONCERNS
Hello Sellers!
I have been around enough to know feedback removal is a pain-point for you all, and this is an opportunity for you to connect in real time with our Feedback Removal team.
Here are the rules:
- One Order ID/Case ID per comment (feel free to add as many as you believe that qualifies for removal).
- Explain the reason why you believe feedback should be removed.
- No profane language accepted.
As a reminder, Amazon will remove feedback only in the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
So let's get started!
ASK AMAZON EVENT: FEEDBACK REMOVAL QUESTIONS/CONCERNS
Hello Sellers!
I have been around enough to know feedback removal is a pain-point for you all, and this is an opportunity for you to connect in real time with our Feedback Removal team.
Here are the rules:
- One Order ID/Case ID per comment (feel free to add as many as you believe that qualifies for removal).
- Explain the reason why you believe feedback should be removed.
- No profane language accepted.
As a reminder, Amazon will remove feedback only in the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
So let's get started!
89 replies
89 replies
Ricardo_Amazon
Hey sellers,
Still waiting for your replies.
I am tagging those who contacted me in the post announcing this event: @Seller_ds3MPpd6KBwvs, @Seller_1idNlTUpfKbZW, @Seller_87XPvR6AcnxCn
This is a great opportunity to have those feedback reviewed to see if they qualify for removal!
Seller_y7W9ccUlauftE
For removal consideration:
Order number 701-2880672-7238654
Order mailed Tuesday evening (Apr 2). Feedback left on Wednesday (Apr 3). Earliest Canada Post could have delivered would have been Thursday (Apr 4). So feedback was left for a different order by buyer's mistake. Did try to contact the buyer via amazon's mail system (no response). Removal request 15058822331 rejected by amazon on April 6.
Seller_ds3MPpd6KBwvs
Hi Ricardo,
I sold one De'Longhi Magnifica Evo coffee machine with order no. 702-4994783-5197016. I wrote her about the delay in shipping on messaging and whe wrote me back that I will wait after giving -ve review. " Never should have ordered from here. Sept 26 still have not received. Not happy!"
Later she wrote on 1st oct that ( please check messages )
"Just a note to say thanks for the update on my delivery. I used the tracking # and Canada post said I would receive it by Friday. Sorry for my impatience, I was afraid I was getting scammed"
but she is old lady and do not know how to remove the feedback, although she was satisfied and we provided her full support. we tried with amazon first but got the standard reply.
Please help us to remove the feedback
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-9163248-3043438
Courier cannot deliver during 3 attempts as buyer never stayed at home during day time. Reminded buyer a few times to go for pickup from courier, no response, not picking up either. While Amazon only confirm an order was received by signature, so we got no choice but to ship with signature required.
We've already given all the options and opportunity for buyer to "get" his order. But still without buyer's co-operation, we can't do anything further, except to refund this order after the undeliverable package being returned to sender, per "Undeliverable Package" policy.
Thanks.
Seller_ds3MPpd6KBwvs
Hi Ricardo_Amazon,
Thanks for this oppertunity,
In one of my case buyer bought a (702-0755297-9185824) a car charger and never picked up from the CanadaPost office. Canada Post left a pickup notice at the address. We informed them this update that your package is ready for pickup at post office but they replied that they do not want to buy this item, but they took the delivery of the same item on the same day ( 702-7848726-6372237) and ordered same time. They order two same items on same day but with different orders not single order like one order of two items. We contacted them after we receive the order that we got two order from you for same item is it a mistake or you need two of them. They never replied and hence we shipped both the itmes seperately. they take the delivery of one and did not picked up the other from the post office. The item came back to us after a week or two.
This senario of not picking up and refusing delivery was not in our system and we missed the return package tracking as usually we send return authourisation for the return but this one was returned by the CanadaPost so was not in our system to track the return.
in the mean time he contacted Amazon for the refund and we asked them to wait for some time as we have to check all shipped in item to locate it and will refund you but he went ahead and gave us a negative feed back.
We told him on the messages that we have already refunded you but still got the -ve feedback.
Here he never told us in the begining that he need only one item even after asking him and later we got more that $100 shipment cost on us and a -ve feedback.
Case ID 15584589601
Please check this one and all messages.
Regards
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-6631961-0261035
Buyer was never been able to provide proof of evidences to what was damaged., even after we've asked for. Our return instructions clearly provided how to get it returned if buyer is claiming damage, however buyer had followed NONE at all but instead he rather wrote the feedback instead. So far nothing was returned either.
If buyer is returning a "really" damage product due to mis-use, seller should not be suffered with such kind of "scam" no matter we are allowed to deduct 50% restocking fees or not, because at the end seller has to stuck with a garbage plus taking HALF the loss. That is why buyer MUST provide sufficient proof of evidences to the so-called damage before returning.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
702-3676339-9184244
Product review, seller would not know what's the size of buyer's hand. Product was selling as ONE size only, pictures and video on the ASIN clearly showed how large the product was.
If buyer does not like the product, his sole responsibility was to return. However buyer decided to make the feedback rather than return anything, knowing that he cannot abuse policy with an easy FREE return.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-7281143-8449016
As buyer mentioned in feedback, signature is required on delivery but buyer wasn't available during all delivery attempts. Based on Amazon's undeliverable package policy, we refunded the order after shipment was returned to sender. Again we had no choice but to require signature on delivery due to policy, we cannot afford to have easy A-to-Z granted for item not receive.
We had not re-sent it either because it will be the same result, as buyer won't be home during the day for sure. We cannot afford to take loss of both ways of shipping charges and/or undeliverable surcharges.
Undeliverable Package policy also stated "We can't re-send orders that carriers return to us as undeliverable.".
Thanks.
Seller_ds3MPpd6KBwvs
702-2422318-9838648
This is the case ID for one of our returns where customer send us back used medical device, We inspected it and refund her partial, $650 in total and rest was refunded by the Amazon.
She left a -ve review for our partial refund although she got rest from Amazon but the review is not right,
Case ID ID 14707898601 where we get the standard reply.
Regards
Seller_NFXUjGCtS4RaO
702-5997512-3076244
No proof that product was defective. Many buyers knew and tend to use "defective" as reason of return, because that way they could possibly get free return shipping label.
Buyer did not bother to follow our return instructions on how to get it returned. Did not contact us either.
We can only assist when buyer followed the rules and policies properly.
Even feedback policy for buyers side stated "Before you leave a critical rating, make sure that you've given the seller a chance to resolve any issues you had."
I don't believe buyers EVER followed this rule. It was suggested that Amazon's system should auto detect whether buyer had contacted seller first (when buyer is giving 2-stars or below rating), before allowing the make feedback immediate.
Thanks.
Ricardo_Amazon
Hey sellers,
Still waiting for your replies.
I am tagging those who contacted me in the post announcing this event: @Seller_ds3MPpd6KBwvs, @Seller_1idNlTUpfKbZW, @Seller_87XPvR6AcnxCn
This is a great opportunity to have those feedback reviewed to see if they qualify for removal!
Ricardo_Amazon
Hey sellers,
Still waiting for your replies.
I am tagging those who contacted me in the post announcing this event: @Seller_ds3MPpd6KBwvs, @Seller_1idNlTUpfKbZW, @Seller_87XPvR6AcnxCn
This is a great opportunity to have those feedback reviewed to see if they qualify for removal!
Seller_y7W9ccUlauftE
For removal consideration:
Order number 701-2880672-7238654
Order mailed Tuesday evening (Apr 2). Feedback left on Wednesday (Apr 3). Earliest Canada Post could have delivered would have been Thursday (Apr 4). So feedback was left for a different order by buyer's mistake. Did try to contact the buyer via amazon's mail system (no response). Removal request 15058822331 rejected by amazon on April 6.
Seller_y7W9ccUlauftE
For removal consideration:
Order number 701-2880672-7238654
Order mailed Tuesday evening (Apr 2). Feedback left on Wednesday (Apr 3). Earliest Canada Post could have delivered would have been Thursday (Apr 4). So feedback was left for a different order by buyer's mistake. Did try to contact the buyer via amazon's mail system (no response). Removal request 15058822331 rejected by amazon on April 6.
Seller_ds3MPpd6KBwvs
Hi Ricardo,
I sold one De'Longhi Magnifica Evo coffee machine with order no. 702-4994783-5197016. I wrote her about the delay in shipping on messaging and whe wrote me back that I will wait after giving -ve review. " Never should have ordered from here. Sept 26 still have not received. Not happy!"
Later she wrote on 1st oct that ( please check messages )
"Just a note to say thanks for the update on my delivery. I used the tracking # and Canada post said I would receive it by Friday. Sorry for my impatience, I was afraid I was getting scammed"
but she is old lady and do not know how to remove the feedback, although she was satisfied and we provided her full support. we tried with amazon first but got the standard reply.
Please help us to remove the feedback
Seller_ds3MPpd6KBwvs
Hi Ricardo,
I sold one De'Longhi Magnifica Evo coffee machine with order no. 702-4994783-5197016. I wrote her about the delay in shipping on messaging and whe wrote me back that I will wait after giving -ve review. " Never should have ordered from here. Sept 26 still have not received. Not happy!"
Later she wrote on 1st oct that ( please check messages )
"Just a note to say thanks for the update on my delivery. I used the tracking # and Canada post said I would receive it by Friday. Sorry for my impatience, I was afraid I was getting scammed"
but she is old lady and do not know how to remove the feedback, although she was satisfied and we provided her full support. we tried with amazon first but got the standard reply.
Please help us to remove the feedback
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-9163248-3043438
Courier cannot deliver during 3 attempts as buyer never stayed at home during day time. Reminded buyer a few times to go for pickup from courier, no response, not picking up either. While Amazon only confirm an order was received by signature, so we got no choice but to ship with signature required.
We've already given all the options and opportunity for buyer to "get" his order. But still without buyer's co-operation, we can't do anything further, except to refund this order after the undeliverable package being returned to sender, per "Undeliverable Package" policy.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-9163248-3043438
Courier cannot deliver during 3 attempts as buyer never stayed at home during day time. Reminded buyer a few times to go for pickup from courier, no response, not picking up either. While Amazon only confirm an order was received by signature, so we got no choice but to ship with signature required.
We've already given all the options and opportunity for buyer to "get" his order. But still without buyer's co-operation, we can't do anything further, except to refund this order after the undeliverable package being returned to sender, per "Undeliverable Package" policy.
Thanks.
Seller_ds3MPpd6KBwvs
Hi Ricardo_Amazon,
Thanks for this oppertunity,
In one of my case buyer bought a (702-0755297-9185824) a car charger and never picked up from the CanadaPost office. Canada Post left a pickup notice at the address. We informed them this update that your package is ready for pickup at post office but they replied that they do not want to buy this item, but they took the delivery of the same item on the same day ( 702-7848726-6372237) and ordered same time. They order two same items on same day but with different orders not single order like one order of two items. We contacted them after we receive the order that we got two order from you for same item is it a mistake or you need two of them. They never replied and hence we shipped both the itmes seperately. they take the delivery of one and did not picked up the other from the post office. The item came back to us after a week or two.
This senario of not picking up and refusing delivery was not in our system and we missed the return package tracking as usually we send return authourisation for the return but this one was returned by the CanadaPost so was not in our system to track the return.
in the mean time he contacted Amazon for the refund and we asked them to wait for some time as we have to check all shipped in item to locate it and will refund you but he went ahead and gave us a negative feed back.
We told him on the messages that we have already refunded you but still got the -ve feedback.
Here he never told us in the begining that he need only one item even after asking him and later we got more that $100 shipment cost on us and a -ve feedback.
Case ID 15584589601
Please check this one and all messages.
Regards
Seller_ds3MPpd6KBwvs
Hi Ricardo_Amazon,
Thanks for this oppertunity,
In one of my case buyer bought a (702-0755297-9185824) a car charger and never picked up from the CanadaPost office. Canada Post left a pickup notice at the address. We informed them this update that your package is ready for pickup at post office but they replied that they do not want to buy this item, but they took the delivery of the same item on the same day ( 702-7848726-6372237) and ordered same time. They order two same items on same day but with different orders not single order like one order of two items. We contacted them after we receive the order that we got two order from you for same item is it a mistake or you need two of them. They never replied and hence we shipped both the itmes seperately. they take the delivery of one and did not picked up the other from the post office. The item came back to us after a week or two.
This senario of not picking up and refusing delivery was not in our system and we missed the return package tracking as usually we send return authourisation for the return but this one was returned by the CanadaPost so was not in our system to track the return.
in the mean time he contacted Amazon for the refund and we asked them to wait for some time as we have to check all shipped in item to locate it and will refund you but he went ahead and gave us a negative feed back.
We told him on the messages that we have already refunded you but still got the -ve feedback.
Here he never told us in the begining that he need only one item even after asking him and later we got more that $100 shipment cost on us and a -ve feedback.
Case ID 15584589601
Please check this one and all messages.
Regards
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-6631961-0261035
Buyer was never been able to provide proof of evidences to what was damaged., even after we've asked for. Our return instructions clearly provided how to get it returned if buyer is claiming damage, however buyer had followed NONE at all but instead he rather wrote the feedback instead. So far nothing was returned either.
If buyer is returning a "really" damage product due to mis-use, seller should not be suffered with such kind of "scam" no matter we are allowed to deduct 50% restocking fees or not, because at the end seller has to stuck with a garbage plus taking HALF the loss. That is why buyer MUST provide sufficient proof of evidences to the so-called damage before returning.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-6631961-0261035
Buyer was never been able to provide proof of evidences to what was damaged., even after we've asked for. Our return instructions clearly provided how to get it returned if buyer is claiming damage, however buyer had followed NONE at all but instead he rather wrote the feedback instead. So far nothing was returned either.
If buyer is returning a "really" damage product due to mis-use, seller should not be suffered with such kind of "scam" no matter we are allowed to deduct 50% restocking fees or not, because at the end seller has to stuck with a garbage plus taking HALF the loss. That is why buyer MUST provide sufficient proof of evidences to the so-called damage before returning.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
702-3676339-9184244
Product review, seller would not know what's the size of buyer's hand. Product was selling as ONE size only, pictures and video on the ASIN clearly showed how large the product was.
If buyer does not like the product, his sole responsibility was to return. However buyer decided to make the feedback rather than return anything, knowing that he cannot abuse policy with an easy FREE return.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
702-3676339-9184244
Product review, seller would not know what's the size of buyer's hand. Product was selling as ONE size only, pictures and video on the ASIN clearly showed how large the product was.
If buyer does not like the product, his sole responsibility was to return. However buyer decided to make the feedback rather than return anything, knowing that he cannot abuse policy with an easy FREE return.
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-7281143-8449016
As buyer mentioned in feedback, signature is required on delivery but buyer wasn't available during all delivery attempts. Based on Amazon's undeliverable package policy, we refunded the order after shipment was returned to sender. Again we had no choice but to require signature on delivery due to policy, we cannot afford to have easy A-to-Z granted for item not receive.
We had not re-sent it either because it will be the same result, as buyer won't be home during the day for sure. We cannot afford to take loss of both ways of shipping charges and/or undeliverable surcharges.
Undeliverable Package policy also stated "We can't re-send orders that carriers return to us as undeliverable.".
Thanks.
Seller_NFXUjGCtS4RaO
Hello @Ricardo_Amazon
701-7281143-8449016
As buyer mentioned in feedback, signature is required on delivery but buyer wasn't available during all delivery attempts. Based on Amazon's undeliverable package policy, we refunded the order after shipment was returned to sender. Again we had no choice but to require signature on delivery due to policy, we cannot afford to have easy A-to-Z granted for item not receive.
We had not re-sent it either because it will be the same result, as buyer won't be home during the day for sure. We cannot afford to take loss of both ways of shipping charges and/or undeliverable surcharges.
Undeliverable Package policy also stated "We can't re-send orders that carriers return to us as undeliverable.".
Thanks.
Seller_ds3MPpd6KBwvs
702-2422318-9838648
This is the case ID for one of our returns where customer send us back used medical device, We inspected it and refund her partial, $650 in total and rest was refunded by the Amazon.
She left a -ve review for our partial refund although she got rest from Amazon but the review is not right,
Case ID ID 14707898601 where we get the standard reply.
Regards
Seller_ds3MPpd6KBwvs
702-2422318-9838648
This is the case ID for one of our returns where customer send us back used medical device, We inspected it and refund her partial, $650 in total and rest was refunded by the Amazon.
She left a -ve review for our partial refund although she got rest from Amazon but the review is not right,
Case ID ID 14707898601 where we get the standard reply.
Regards
Seller_NFXUjGCtS4RaO
702-5997512-3076244
No proof that product was defective. Many buyers knew and tend to use "defective" as reason of return, because that way they could possibly get free return shipping label.
Buyer did not bother to follow our return instructions on how to get it returned. Did not contact us either.
We can only assist when buyer followed the rules and policies properly.
Even feedback policy for buyers side stated "Before you leave a critical rating, make sure that you've given the seller a chance to resolve any issues you had."
I don't believe buyers EVER followed this rule. It was suggested that Amazon's system should auto detect whether buyer had contacted seller first (when buyer is giving 2-stars or below rating), before allowing the make feedback immediate.
Thanks.
Seller_NFXUjGCtS4RaO
702-5997512-3076244
No proof that product was defective. Many buyers knew and tend to use "defective" as reason of return, because that way they could possibly get free return shipping label.
Buyer did not bother to follow our return instructions on how to get it returned. Did not contact us either.
We can only assist when buyer followed the rules and policies properly.
Even feedback policy for buyers side stated "Before you leave a critical rating, make sure that you've given the seller a chance to resolve any issues you had."
I don't believe buyers EVER followed this rule. It was suggested that Amazon's system should auto detect whether buyer had contacted seller first (when buyer is giving 2-stars or below rating), before allowing the make feedback immediate.
Thanks.
