Hello Amazon Seller Central Community,

I hope you're all doing well. I'm reaching out to seek guidance and assistance regarding an urgent issue I'm facing with my Amazon seller account.

Unfortunately, my account has been deactivated, which has caused me difficulties in accessing the appropriate channels for resolving my concerns directly. As a result, I'm turning to this community for help and guidance in addressing my issue.

The primary problem I'm encountering involves an incorrect charge on my account. Recently, I was billed $39.99 for a Professional Plan subscription, despite intending to maintain an Individual Plan subscription. This discrepancy occurred due to a glitch in the system. Upon discovering the error, I promptly downgraded my plan to an Individual Plan. I want to emphasize that I have not utilized any services under the Professional Plan.

Consequently, I am seeking assistance in obtaining a refund of the $39.99 fee for the Professional Plan subscription. I firmly believe this charge was made in error and I would greatly appreciate any guidance or support from the community in rectifying this issue.

I've already opened a case regarding this matter with the case ID 15124408711. However, despite my efforts, I have yet to receive a response. Therefore, I'm reaching out to this community in the hopes of finding a resolution.

Additionally, if I've posted this request in the wrong category, it's due to the limitations imposed by my deactivated account. I apologize for any inconvenience and kindly request your understanding and assistance in redirecting this request to the appropriate category.

Thank you all for your time and consideration. Any help or guidance you can provide would be immensely appreciated.