Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
Seller_AqbsdwXuRZmXo

Amazon Punishing Sellers For Fraudulent Customers

I had an individual attempt to purchase on our website a few months back. This person was marked as "high risk of fraud" by authorize.net, an official VISA processor. This means this individual has been found guilty of chargeback fraud in the past. We even provided a photo proving this claim in the case. So we cancel the order on our site. Fast forward a few months later, this person orders on Amazon. We warn amazon this person is fraudulent. Amazon says if we cancel the order our account will be penalized. So we are forced to fulfill the order, this time with signature conformation. The customer reaches out and says the item was attempted to be delivered at 3am. This of course is a blatant lie as USPS does not deliver at 3am. We check the tracking number, they attempted delivery at noon. Customer then reschedules delivery and avoids it again. Then demands a $112 refund, of course we deny this. Amazon buy shipping even proves this person is avoiding delivery. She could have refused the package but did not, why? It's because she wants to get her money back AND the item for free at a later date. So now she gives us a 1 star review and opens an A-Z which has been pending for weeks. I login to the account today to find the account is at risk of termination due to this fraudulent customer. This is getting out of control here on Amazon. We're on every other platform, only Amazon that is continually abusing us and forcing us to be a victim of fraud and then punishing us for not forking our money over.

655 views
12 replies
Tags:Account Health
530
Reply
user profile
Seller_AqbsdwXuRZmXo

Amazon Punishing Sellers For Fraudulent Customers

I had an individual attempt to purchase on our website a few months back. This person was marked as "high risk of fraud" by authorize.net, an official VISA processor. This means this individual has been found guilty of chargeback fraud in the past. We even provided a photo proving this claim in the case. So we cancel the order on our site. Fast forward a few months later, this person orders on Amazon. We warn amazon this person is fraudulent. Amazon says if we cancel the order our account will be penalized. So we are forced to fulfill the order, this time with signature conformation. The customer reaches out and says the item was attempted to be delivered at 3am. This of course is a blatant lie as USPS does not deliver at 3am. We check the tracking number, they attempted delivery at noon. Customer then reschedules delivery and avoids it again. Then demands a $112 refund, of course we deny this. Amazon buy shipping even proves this person is avoiding delivery. She could have refused the package but did not, why? It's because she wants to get her money back AND the item for free at a later date. So now she gives us a 1 star review and opens an A-Z which has been pending for weeks. I login to the account today to find the account is at risk of termination due to this fraudulent customer. This is getting out of control here on Amazon. We're on every other platform, only Amazon that is continually abusing us and forcing us to be a victim of fraud and then punishing us for not forking our money over.

Tags:Account Health
530
655 views
12 replies
Reply
12 replies
user profile
Atlas_Amazon

Hello @Seller_AqbsdwXuRZmXo

user profile
Seller_AqbsdwXuRZmXo
So now she gives us a 1 star review and opens an A-Z which has been pending for weeks.
View post

Thank you for the information provided regarding the issue that has occurred. Would you be able to provide more information regarding the details associated to the issue? Have you attempted to request removal through the feedback manager or provide any disputing evidence for the claim?

Additionally, I have gone ahead and engaged another community manager to further review the situation. Please continue to provide this information to this thread.

Best,

Atlas

16
user profile
Josh_Amazon

Hello @Seller_AqbsdwXuRZmXo,

This is Josh from Amazon. Thank you for contacting our Forums!

I understand about the situation you are experiencing with this A to Z claim from a potential fraudulent customer that is impacting your business. To help you further, can you please confirm if you have already created a case to Seller Support about this? If so, please give me the case ID so I can review it.

In the meantime, you can go to the following resources to learn more about how to appeal an A to Z claim: Appeal an A-to-z Guarantee claim.

Kind regards,

-Josh

17
user profile
Seller_keSnEDesLFVwv

user profile
Seller_AqbsdwXuRZmXo
As stated before the only platform we have these issues on is Amazon.
View post

That is quite a coincidence. I, too, only have these problems on Amazon. I only encounter blatant scams here.

The customers on other sites are well behaved.

180
user profile
Seller_PNwUQLkqFLu1F

Yes. And YES - Amazon is basically the only one who literally teaches buyers how to scam the system and get free stuff.

Selling here is a gamble - whether you will get up in morning will lots of orders or will you see $-895 in fraudulent A-Z claim that Amazon has granted and 3 fake returns when buyers return used and damaged stuff and get 100% refund.

130
user profile
Seller_BYn3ICHDweKIc

A tale as old as time, lol.

Tale as old as time....

True as it can be....

Signed up for so many years.....

Than got bent over so Unexpectedly....

Just a little business....

Small to say the least...

Was a little scared...

wasn't even prepared....

Geez, at least use some grease.......

71
user profile
Seller_kPYn2eaKfbniK

If you do a decent amount of FBM, just cancel the order. Its not going to affect your metrics canceling an order.

10
user profile
Seller_Mcd8tQbtJewMG

Hi Atlantean - Great Post !. I knew some of this happens, but never to the extent you have been taken advantage of. Hopefully your product was too expensive so you didn't get hurt too bad. Thanks again for the eye opening post. Continued Success.

00
user profile
Seller_CW0P5hgbsiqWX

And that is the way Jeff Bezos designed the company to work. The buyer wins and the seller loses.

10
Follow this discussion to be notified of new activity
user profile
Seller_AqbsdwXuRZmXo

Amazon Punishing Sellers For Fraudulent Customers

I had an individual attempt to purchase on our website a few months back. This person was marked as "high risk of fraud" by authorize.net, an official VISA processor. This means this individual has been found guilty of chargeback fraud in the past. We even provided a photo proving this claim in the case. So we cancel the order on our site. Fast forward a few months later, this person orders on Amazon. We warn amazon this person is fraudulent. Amazon says if we cancel the order our account will be penalized. So we are forced to fulfill the order, this time with signature conformation. The customer reaches out and says the item was attempted to be delivered at 3am. This of course is a blatant lie as USPS does not deliver at 3am. We check the tracking number, they attempted delivery at noon. Customer then reschedules delivery and avoids it again. Then demands a $112 refund, of course we deny this. Amazon buy shipping even proves this person is avoiding delivery. She could have refused the package but did not, why? It's because she wants to get her money back AND the item for free at a later date. So now she gives us a 1 star review and opens an A-Z which has been pending for weeks. I login to the account today to find the account is at risk of termination due to this fraudulent customer. This is getting out of control here on Amazon. We're on every other platform, only Amazon that is continually abusing us and forcing us to be a victim of fraud and then punishing us for not forking our money over.

655 views
12 replies
Tags:Account Health
530
Reply
user profile
Seller_AqbsdwXuRZmXo

Amazon Punishing Sellers For Fraudulent Customers

I had an individual attempt to purchase on our website a few months back. This person was marked as "high risk of fraud" by authorize.net, an official VISA processor. This means this individual has been found guilty of chargeback fraud in the past. We even provided a photo proving this claim in the case. So we cancel the order on our site. Fast forward a few months later, this person orders on Amazon. We warn amazon this person is fraudulent. Amazon says if we cancel the order our account will be penalized. So we are forced to fulfill the order, this time with signature conformation. The customer reaches out and says the item was attempted to be delivered at 3am. This of course is a blatant lie as USPS does not deliver at 3am. We check the tracking number, they attempted delivery at noon. Customer then reschedules delivery and avoids it again. Then demands a $112 refund, of course we deny this. Amazon buy shipping even proves this person is avoiding delivery. She could have refused the package but did not, why? It's because she wants to get her money back AND the item for free at a later date. So now she gives us a 1 star review and opens an A-Z which has been pending for weeks. I login to the account today to find the account is at risk of termination due to this fraudulent customer. This is getting out of control here on Amazon. We're on every other platform, only Amazon that is continually abusing us and forcing us to be a victim of fraud and then punishing us for not forking our money over.

Tags:Account Health
530
655 views
12 replies
Reply
user profile

Amazon Punishing Sellers For Fraudulent Customers

by Seller_AqbsdwXuRZmXo

I had an individual attempt to purchase on our website a few months back. This person was marked as "high risk of fraud" by authorize.net, an official VISA processor. This means this individual has been found guilty of chargeback fraud in the past. We even provided a photo proving this claim in the case. So we cancel the order on our site. Fast forward a few months later, this person orders on Amazon. We warn amazon this person is fraudulent. Amazon says if we cancel the order our account will be penalized. So we are forced to fulfill the order, this time with signature conformation. The customer reaches out and says the item was attempted to be delivered at 3am. This of course is a blatant lie as USPS does not deliver at 3am. We check the tracking number, they attempted delivery at noon. Customer then reschedules delivery and avoids it again. Then demands a $112 refund, of course we deny this. Amazon buy shipping even proves this person is avoiding delivery. She could have refused the package but did not, why? It's because she wants to get her money back AND the item for free at a later date. So now she gives us a 1 star review and opens an A-Z which has been pending for weeks. I login to the account today to find the account is at risk of termination due to this fraudulent customer. This is getting out of control here on Amazon. We're on every other platform, only Amazon that is continually abusing us and forcing us to be a victim of fraud and then punishing us for not forking our money over.

Tags:Account Health
530
655 views
12 replies
Reply
12 replies
12 replies
Quick filters
Sort by
user profile
Atlas_Amazon

Hello @Seller_AqbsdwXuRZmXo

user profile
Seller_AqbsdwXuRZmXo
So now she gives us a 1 star review and opens an A-Z which has been pending for weeks.
View post

Thank you for the information provided regarding the issue that has occurred. Would you be able to provide more information regarding the details associated to the issue? Have you attempted to request removal through the feedback manager or provide any disputing evidence for the claim?

Additionally, I have gone ahead and engaged another community manager to further review the situation. Please continue to provide this information to this thread.

Best,

Atlas

16
user profile
Josh_Amazon

Hello @Seller_AqbsdwXuRZmXo,

This is Josh from Amazon. Thank you for contacting our Forums!

I understand about the situation you are experiencing with this A to Z claim from a potential fraudulent customer that is impacting your business. To help you further, can you please confirm if you have already created a case to Seller Support about this? If so, please give me the case ID so I can review it.

In the meantime, you can go to the following resources to learn more about how to appeal an A to Z claim: Appeal an A-to-z Guarantee claim.

Kind regards,

-Josh

17
user profile
Seller_keSnEDesLFVwv

user profile
Seller_AqbsdwXuRZmXo
As stated before the only platform we have these issues on is Amazon.
View post

That is quite a coincidence. I, too, only have these problems on Amazon. I only encounter blatant scams here.

The customers on other sites are well behaved.

180
user profile
Seller_PNwUQLkqFLu1F

Yes. And YES - Amazon is basically the only one who literally teaches buyers how to scam the system and get free stuff.

Selling here is a gamble - whether you will get up in morning will lots of orders or will you see $-895 in fraudulent A-Z claim that Amazon has granted and 3 fake returns when buyers return used and damaged stuff and get 100% refund.

130
user profile
Seller_BYn3ICHDweKIc

A tale as old as time, lol.

Tale as old as time....

True as it can be....

Signed up for so many years.....

Than got bent over so Unexpectedly....

Just a little business....

Small to say the least...

Was a little scared...

wasn't even prepared....

Geez, at least use some grease.......

71
user profile
Seller_kPYn2eaKfbniK

If you do a decent amount of FBM, just cancel the order. Its not going to affect your metrics canceling an order.

10
user profile
Seller_Mcd8tQbtJewMG

Hi Atlantean - Great Post !. I knew some of this happens, but never to the extent you have been taken advantage of. Hopefully your product was too expensive so you didn't get hurt too bad. Thanks again for the eye opening post. Continued Success.

00
user profile
Seller_CW0P5hgbsiqWX

And that is the way Jeff Bezos designed the company to work. The buyer wins and the seller loses.

10
Follow this discussion to be notified of new activity
user profile
Atlas_Amazon

Hello @Seller_AqbsdwXuRZmXo

user profile
Seller_AqbsdwXuRZmXo
So now she gives us a 1 star review and opens an A-Z which has been pending for weeks.
View post

Thank you for the information provided regarding the issue that has occurred. Would you be able to provide more information regarding the details associated to the issue? Have you attempted to request removal through the feedback manager or provide any disputing evidence for the claim?

Additionally, I have gone ahead and engaged another community manager to further review the situation. Please continue to provide this information to this thread.

Best,

Atlas

16
user profile
Atlas_Amazon

Hello @Seller_AqbsdwXuRZmXo

user profile
Seller_AqbsdwXuRZmXo
So now she gives us a 1 star review and opens an A-Z which has been pending for weeks.
View post

Thank you for the information provided regarding the issue that has occurred. Would you be able to provide more information regarding the details associated to the issue? Have you attempted to request removal through the feedback manager or provide any disputing evidence for the claim?

Additionally, I have gone ahead and engaged another community manager to further review the situation. Please continue to provide this information to this thread.

Best,

Atlas

16
Reply
user profile
Josh_Amazon

Hello @Seller_AqbsdwXuRZmXo,

This is Josh from Amazon. Thank you for contacting our Forums!

I understand about the situation you are experiencing with this A to Z claim from a potential fraudulent customer that is impacting your business. To help you further, can you please confirm if you have already created a case to Seller Support about this? If so, please give me the case ID so I can review it.

In the meantime, you can go to the following resources to learn more about how to appeal an A to Z claim: Appeal an A-to-z Guarantee claim.

Kind regards,

-Josh

17
user profile
Josh_Amazon

Hello @Seller_AqbsdwXuRZmXo,

This is Josh from Amazon. Thank you for contacting our Forums!

I understand about the situation you are experiencing with this A to Z claim from a potential fraudulent customer that is impacting your business. To help you further, can you please confirm if you have already created a case to Seller Support about this? If so, please give me the case ID so I can review it.

In the meantime, you can go to the following resources to learn more about how to appeal an A to Z claim: Appeal an A-to-z Guarantee claim.

Kind regards,

-Josh

17
Reply
user profile
Seller_keSnEDesLFVwv

user profile
Seller_AqbsdwXuRZmXo
As stated before the only platform we have these issues on is Amazon.
View post

That is quite a coincidence. I, too, only have these problems on Amazon. I only encounter blatant scams here.

The customers on other sites are well behaved.

180
user profile
Seller_keSnEDesLFVwv

user profile
Seller_AqbsdwXuRZmXo
As stated before the only platform we have these issues on is Amazon.
View post

That is quite a coincidence. I, too, only have these problems on Amazon. I only encounter blatant scams here.

The customers on other sites are well behaved.

180
Reply
user profile
Seller_PNwUQLkqFLu1F

Yes. And YES - Amazon is basically the only one who literally teaches buyers how to scam the system and get free stuff.

Selling here is a gamble - whether you will get up in morning will lots of orders or will you see $-895 in fraudulent A-Z claim that Amazon has granted and 3 fake returns when buyers return used and damaged stuff and get 100% refund.

130
user profile
Seller_PNwUQLkqFLu1F

Yes. And YES - Amazon is basically the only one who literally teaches buyers how to scam the system and get free stuff.

Selling here is a gamble - whether you will get up in morning will lots of orders or will you see $-895 in fraudulent A-Z claim that Amazon has granted and 3 fake returns when buyers return used and damaged stuff and get 100% refund.

130
Reply
user profile
Seller_BYn3ICHDweKIc

A tale as old as time, lol.

Tale as old as time....

True as it can be....

Signed up for so many years.....

Than got bent over so Unexpectedly....

Just a little business....

Small to say the least...

Was a little scared...

wasn't even prepared....

Geez, at least use some grease.......

71
user profile
Seller_BYn3ICHDweKIc

A tale as old as time, lol.

Tale as old as time....

True as it can be....

Signed up for so many years.....

Than got bent over so Unexpectedly....

Just a little business....

Small to say the least...

Was a little scared...

wasn't even prepared....

Geez, at least use some grease.......

71
Reply
user profile
Seller_kPYn2eaKfbniK

If you do a decent amount of FBM, just cancel the order. Its not going to affect your metrics canceling an order.

10
user profile
Seller_kPYn2eaKfbniK

If you do a decent amount of FBM, just cancel the order. Its not going to affect your metrics canceling an order.

10
Reply
user profile
Seller_Mcd8tQbtJewMG

Hi Atlantean - Great Post !. I knew some of this happens, but never to the extent you have been taken advantage of. Hopefully your product was too expensive so you didn't get hurt too bad. Thanks again for the eye opening post. Continued Success.

00
user profile
Seller_Mcd8tQbtJewMG

Hi Atlantean - Great Post !. I knew some of this happens, but never to the extent you have been taken advantage of. Hopefully your product was too expensive so you didn't get hurt too bad. Thanks again for the eye opening post. Continued Success.

00
Reply
user profile
Seller_CW0P5hgbsiqWX

And that is the way Jeff Bezos designed the company to work. The buyer wins and the seller loses.

10
user profile
Seller_CW0P5hgbsiqWX

And that is the way Jeff Bezos designed the company to work. The buyer wins and the seller loses.

10
Reply
Follow this discussion to be notified of new activity

Similar Discussions

Similar Discussions