My account was randomly deactivated, unable to re-activate
About a month ago, I signed into my account and found a bright red notice telling me my account was deactivated because I had not provided the requested information. (What information?! When was it requested?!) I jumped through their hoops, deleted and added a credit card as suggested, bright red notice was still there.
I have opened multiple support cases about this but nobody ever responds, nobody from Amazon has reached out to tell me what they need, why it was deactivated. It's been over a month now, with absolutely no reply. Why did this happen? What can I do to reactivate my account?
The big red banner reads "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??
My account was randomly deactivated, unable to re-activate
About a month ago, I signed into my account and found a bright red notice telling me my account was deactivated because I had not provided the requested information. (What information?! When was it requested?!) I jumped through their hoops, deleted and added a credit card as suggested, bright red notice was still there.
I have opened multiple support cases about this but nobody ever responds, nobody from Amazon has reached out to tell me what they need, why it was deactivated. It's been over a month now, with absolutely no reply. Why did this happen? What can I do to reactivate my account?
The big red banner reads "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??
1 reply
Seller_kIukTwdhvntAp
"When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??"
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
My account was randomly deactivated, unable to re-activate
About a month ago, I signed into my account and found a bright red notice telling me my account was deactivated because I had not provided the requested information. (What information?! When was it requested?!) I jumped through their hoops, deleted and added a credit card as suggested, bright red notice was still there.
I have opened multiple support cases about this but nobody ever responds, nobody from Amazon has reached out to tell me what they need, why it was deactivated. It's been over a month now, with absolutely no reply. Why did this happen? What can I do to reactivate my account?
The big red banner reads "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??
My account was randomly deactivated, unable to re-activate
About a month ago, I signed into my account and found a bright red notice telling me my account was deactivated because I had not provided the requested information. (What information?! When was it requested?!) I jumped through their hoops, deleted and added a credit card as suggested, bright red notice was still there.
I have opened multiple support cases about this but nobody ever responds, nobody from Amazon has reached out to tell me what they need, why it was deactivated. It's been over a month now, with absolutely no reply. Why did this happen? What can I do to reactivate my account?
The big red banner reads "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??
My account was randomly deactivated, unable to re-activate
About a month ago, I signed into my account and found a bright red notice telling me my account was deactivated because I had not provided the requested information. (What information?! When was it requested?!) I jumped through their hoops, deleted and added a credit card as suggested, bright red notice was still there.
I have opened multiple support cases about this but nobody ever responds, nobody from Amazon has reached out to tell me what they need, why it was deactivated. It's been over a month now, with absolutely no reply. Why did this happen? What can I do to reactivate my account?
The big red banner reads "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??
1 reply
1 reply
Seller_kIukTwdhvntAp
"When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??"
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_kIukTwdhvntAp
"When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??"
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_kIukTwdhvntAp
"When I click Continue, it just takes me to the Charge Methods page. What's the issue? What do they need??"
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
