ODR counted against me but i had issued refund on time, delay was from AMAZON
Amazon activated an automated second day shipping on this order, the handle time set by me on this jacket is of 3 days. i contacted the customer and told her she will receive the jacket on the date promised by me in standard delivery and I will return her the extra shipping cost of second day delivery charged by amazon. She AGREED.
The customer had no issue with the shipping and delivery.
The customer later opened a return request because she did not like the color. As soon as the customer shipped the item and I received it back i issued a full refund on 18 sept 2024. The refund was issued by me on time but status remained PENDING by Amazon. Now the customer opened an A to Z claim today i.e. 28 Sept because they had not received tehir refund (issued by me on 18 Sept).
if the customer did not receive their refund on time it was not my mistake as i had issued it from my end on time, THE DeLAY IS ON AMAZON as amazon kept it in pending status.
The second day shipping was not promised by me and i was very clear to the customer about it and customer had no issue and agreed to wait for the standard shipping. I also, very promptly, had refunded her the extra shipping cost so she was happy.
the customer opened the a to Z claim because of the delay in ussuance of refund which was caused BY AMAZON not by me as i had refunded the amount on 18 Sept. You can check through the system. Hence this ODR should NOT be counted against me as I was very clear and fair in my dealings and responsibly issued the refund on time.
@Stevie_Amazon
@Nano_Amazon
@Quincy_Amazon
9 replies
Seller_4zBzdtgCyS9EI
What does handling time have to do with shipping time, or shipping options/speed.
If the customer paid extra to get it faster, then you can't just tell her she'll get it slower and a partial refund.
Meaningless as she cannot agree to a policy violation.
That's most likely because you confused the bot with your partial refund.
Again, your handling time has NOTHING to do with ground/priority or overnight shipping. The customer apparently paid extra, to get it faster. 2 day handling or 4 has nothing to do with that
SEAmod
@Seller_Ho0X8JFXdMv2t
The information provided here by @Seller_4zBzdtgCyS9EI is true. In regard to your last post, I need you to provide the Order number if I am to check on the status and timing of the refund.
ODR counted against me but i had issued refund on time, delay was from AMAZON
Amazon activated an automated second day shipping on this order, the handle time set by me on this jacket is of 3 days. i contacted the customer and told her she will receive the jacket on the date promised by me in standard delivery and I will return her the extra shipping cost of second day delivery charged by amazon. She AGREED.
The customer had no issue with the shipping and delivery.
The customer later opened a return request because she did not like the color. As soon as the customer shipped the item and I received it back i issued a full refund on 18 sept 2024. The refund was issued by me on time but status remained PENDING by Amazon. Now the customer opened an A to Z claim today i.e. 28 Sept because they had not received tehir refund (issued by me on 18 Sept).
if the customer did not receive their refund on time it was not my mistake as i had issued it from my end on time, THE DeLAY IS ON AMAZON as amazon kept it in pending status.
The second day shipping was not promised by me and i was very clear to the customer about it and customer had no issue and agreed to wait for the standard shipping. I also, very promptly, had refunded her the extra shipping cost so she was happy.
the customer opened the a to Z claim because of the delay in ussuance of refund which was caused BY AMAZON not by me as i had refunded the amount on 18 Sept. You can check through the system. Hence this ODR should NOT be counted against me as I was very clear and fair in my dealings and responsibly issued the refund on time.
@Stevie_Amazon
@Nano_Amazon
@Quincy_Amazon
ODR counted against me but i had issued refund on time, delay was from AMAZON
Amazon activated an automated second day shipping on this order, the handle time set by me on this jacket is of 3 days. i contacted the customer and told her she will receive the jacket on the date promised by me in standard delivery and I will return her the extra shipping cost of second day delivery charged by amazon. She AGREED.
The customer had no issue with the shipping and delivery.
The customer later opened a return request because she did not like the color. As soon as the customer shipped the item and I received it back i issued a full refund on 18 sept 2024. The refund was issued by me on time but status remained PENDING by Amazon. Now the customer opened an A to Z claim today i.e. 28 Sept because they had not received tehir refund (issued by me on 18 Sept).
if the customer did not receive their refund on time it was not my mistake as i had issued it from my end on time, THE DeLAY IS ON AMAZON as amazon kept it in pending status.
The second day shipping was not promised by me and i was very clear to the customer about it and customer had no issue and agreed to wait for the standard shipping. I also, very promptly, had refunded her the extra shipping cost so she was happy.
the customer opened the a to Z claim because of the delay in ussuance of refund which was caused BY AMAZON not by me as i had refunded the amount on 18 Sept. You can check through the system. Hence this ODR should NOT be counted against me as I was very clear and fair in my dealings and responsibly issued the refund on time.
@Stevie_Amazon
@Nano_Amazon
@Quincy_Amazon
9 replies
9 replies
Seller_4zBzdtgCyS9EI
What does handling time have to do with shipping time, or shipping options/speed.
If the customer paid extra to get it faster, then you can't just tell her she'll get it slower and a partial refund.
Meaningless as she cannot agree to a policy violation.
That's most likely because you confused the bot with your partial refund.
Again, your handling time has NOTHING to do with ground/priority or overnight shipping. The customer apparently paid extra, to get it faster. 2 day handling or 4 has nothing to do with that
SEAmod
@Seller_Ho0X8JFXdMv2t
The information provided here by @Seller_4zBzdtgCyS9EI is true. In regard to your last post, I need you to provide the Order number if I am to check on the status and timing of the refund.
Seller_4zBzdtgCyS9EI
What does handling time have to do with shipping time, or shipping options/speed.
If the customer paid extra to get it faster, then you can't just tell her she'll get it slower and a partial refund.
Meaningless as she cannot agree to a policy violation.
That's most likely because you confused the bot with your partial refund.
Again, your handling time has NOTHING to do with ground/priority or overnight shipping. The customer apparently paid extra, to get it faster. 2 day handling or 4 has nothing to do with that
Seller_4zBzdtgCyS9EI
What does handling time have to do with shipping time, or shipping options/speed.
If the customer paid extra to get it faster, then you can't just tell her she'll get it slower and a partial refund.
Meaningless as she cannot agree to a policy violation.
That's most likely because you confused the bot with your partial refund.
Again, your handling time has NOTHING to do with ground/priority or overnight shipping. The customer apparently paid extra, to get it faster. 2 day handling or 4 has nothing to do with that
SEAmod
@Seller_Ho0X8JFXdMv2t
The information provided here by @Seller_4zBzdtgCyS9EI is true. In regard to your last post, I need you to provide the Order number if I am to check on the status and timing of the refund.
SEAmod
@Seller_Ho0X8JFXdMv2t
The information provided here by @Seller_4zBzdtgCyS9EI is true. In regard to your last post, I need you to provide the Order number if I am to check on the status and timing of the refund.
