incorrect refund on a chargeback by a fraudulent buyer
114-5649680-0234632 - Buyer opened an A to Z claim saying item not received and it was closed in my favor because buyer had sent emails on Amazon saying he had received the item on time.
Then the buyer opened a chargeback on the item saying the item was not received. I responded to the chargeback with all tracking and delivery information and proof of delivery signature.
I also attached screenshots of the buyers emails on Amazon where he had acknowledged more than 5 times that he had received the item.
Even after doing everything in a timely and professional manner, the charge back was closed in the buyer's favor and funds have been debited from my account.
This is a clear case of a fraudulent buyer.
@ Joey_Amazon
@ Danny_Amazon
Please help,
Smart Deals Now
6 replies
Seller_f62evAargwSmR
@ Joey_Amazon
@ Danny_Amazon
Please help,
Smart Deals Now
Seller_xlf3vF516IRli
mods cannot help with chargebacks. They have ZERO control over that part of this broken chargeback system. No one at Amazon can really help you either. It's the BANKS decision whether to complete the chargeback and there's literally nothing you can do to prevent them from ruling against you. it's a he said she said kind of situation and the bank holds the final cards.
NOW. if it's a significant amount of money you CAN file in small claims court to go after the fraudulent buyer. You will also likely want to file a police report as well. If you sent it through USPS, thats mail fraud, and you can file with the IG office of USPS as well.
Seller_dyZ2OfRR393IL
I have been saying recently that A to Z claims seem to be moving to chargebacks. All of 2023, we had 3 total chargebacks. Since October of 2024, we have had 24 chargebacks! That is an INSANE increase.
Danny_Amazon
Hello @Seller_f62evAargwSmR- thanks for posting about this chargeback case.
I wanted to make sure you had our guidance on chargebacks at hand, as sellers are responsible for chargebacks filed against their account for service-related reasons, such as non-receipt of the product, per our Amazon Services Business Solutions Agreement.
You might also find value in reviewing our guidance responding to a chargeback claim, and this recent post from the forums team on the topic, in case either prove useful.
It is true that once the financial institution makes their decision, the issue is outside of Amazon's control.
I hope these resources prove beneficial, and thank you again for looking to the forums for some guidance on navigating such situations.
Best,
Danny
