Order Defect Rate exceeds 1%

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Seller_2od7KE69kYwe4

Order Defect Rate exceeds 1%

The order defect rate caused me to lose my shopping cart, which made me very frustrated. We are a high-priced product with a small order base. Just 1-2 negative feedbacks can make us exceed the 1% limit. For the customer's satisfaction, I refunded the customer, but the fact is that I lost both the money and my shopping cart. We are very sad and hope someone can help us!@Lucre_Amzn

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Stevie_Amazon

Hey there @Seller_2od7KE69kYwe4

Thank you so much for posting in the Seller Forums!

I am engaging with another Community Manager who will review this information further.

Feel free to provide any relevant information in the meantime, which as case IDs or communication received.

Your patience is greatly appreciated,

Stevie.

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