Need Help To Reactivate Seller Account
We have changed teams in the company and I've been able to login but I'm getting an Inactive Account message. I've reached out to a few people on my team but haven't been able to locate the admin that can help me.
Is there anything else I can do to reactivate this account?
Thanks
2 replies
Seller_rI7BZIczK8iAC
That happens if you "take over" or "buy" an account. To log in as primary user you have to be the one who created the account and to be the owner of the related email address.
Yes, I know, you will tell me now that you didn't buy this account.... In this case you have to find out "in your team" WHO created that account and with what email address. Then this person can give you an user permission which allows you to do almost everything - except of changing the "Deposit Method".... So, the money will always go somewhere else.
Atlas_Amazon
Hello @Seller_TdwwQTLhFNpsf
Thank you for the information provided regarding the issue that has impacted your account. I understand that it is showing as inactive, and you are unable to take any action.
If you have logged in and are unable to take any action, then it may be that you have been given secondary access to the account. To resolve the issues, you would need to identify the primary user and access the account through those credentials.
Once this is done, the primary user can grant permissions to the secondary user. Unfortunately, it is unlikely that our team will be able to thoroughly assist with this process as it must be done by the primary user of the account.
We do encourage you to provide any information or details that you have relating to this situation so we may further understand.
Best,
Atlas
