IP Infridgement Account Health on a renewed ASIN
Asin: B07VN96QB7 was removed from our account automatically due to an IP infridgement complaint. The complaint states that we are incorrectly using the brand name "apple" on this listing. This is an apple branded product under the amazon renewed program. It is a refurbished product. We have been approved for years to sell apple refurbished under amazon renewed and make 10 million + in apple sales alone every year. Why is an amazon renewed asin recieving an automatic bot complaint and having one of our listings taken down? Please advside mods.
Case ID for reference: 17341884671
5 replies
Seller_gOEI26HVe3ja4
@Atlas_Amazon
You helped with a similar issue before. Kindly advise.
Emet_Amazon
Hello @Seller_gOEI26HVe3ja4,
Thank you for posting your concerns with an intellectual property violation.
Asin: B07VN96QB7 was removed from our account automatically due to an IP infridgement complaint. The complaint states that we are incorrectly using the brand name "apple" on this listing. This is an apple branded product under the amazon renewed program. It is a refurbished product. We have been approved for years to sell apple refurbished under amazon renewed and make 10 million + in apple sales alone every year. Why is an amazon renewed asin recieving an automatic bot complaint and having one of our listings taken down? Please advside mods.
Case ID for reference: 17341884671
I appreciate all the information provided, and also posting your case ID. After having reviewed your situation and understanding the serious concerns this warning and removal may have caused, I have reached out to the appropriate teams to look further into the situation and provide more guidance on this. This team will communicate directly with me on their updates, so once I have additional information I will reach back out to keep you informed. You may also receive a performance notification surrounding their actions, so I would continue monitoring your account while we're reviewing the situation. Should anything change with the situation please reach back out so I can offer what guidance or updates I can.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_gOEI26HVe3ja4,
Thank you for reaching back out.
I do appreciate you sharing this update, you received communication prior to myself which is great to see. I am glad this resulted in a positive resolution. If you do have any additional concern, please do not hesitate to reach out for additional support.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
