How to handle false Amazon product reviews
As an Amazon seller, maintaining your product's reputation is important. While most reviews are genuine, occasionally you may encounter reviews that violate Amazon's guidelines. Here's how to handle these situations professionally:
What Qualifies as a Removable Review?
Amazon may remove reviews that:
- Contain offensive language or hate speech
- Include personal information
- Are clearly about a different product
- Promote other products or contain spam
- Are posted by someone with a clear conflict of interest
Appropriate Steps to Take
- Navigate to your product detail page and locate the review in question
- Find the "Report abuse" link near the review
- Click the link and follow Amazon's provided steps to report the review
- Alternatively, you can email community-help@amazon.com (note: you may not receive a response)
Important Guidelines
- Never contact reviewers directly about their reviews
- Don't offer incentives for removing negative reviews
- Focus on providing excellent customer service to naturally encourage positive reviews
Best Practices
- Regularly monitor your product reviews
- Address legitimate customer concerns through official Amazon channels
- Maintain detailed records of any review issues you report
Remember: Amazon makes the final decision on review removal. The best long-term strategy is focusing on product quality and customer service rather than review management.
Additional resources
If you have additional question or just want to learn more, here are links to some additional helpful resources on Seller Central and Amazon.com:
Policy pages on Seller Central:
Guidelines pages on Amazon:
Let us know what questions you might have around customer reviews, and if you'd like to highlight a specific review, please do create a new discussion thread so our team can take a closer look with you!
Best,
Danny
How to handle false Amazon product reviews
As an Amazon seller, maintaining your product's reputation is important. While most reviews are genuine, occasionally you may encounter reviews that violate Amazon's guidelines. Here's how to handle these situations professionally:
What Qualifies as a Removable Review?
Amazon may remove reviews that:
- Contain offensive language or hate speech
- Include personal information
- Are clearly about a different product
- Promote other products or contain spam
- Are posted by someone with a clear conflict of interest
Appropriate Steps to Take
- Navigate to your product detail page and locate the review in question
- Find the "Report abuse" link near the review
- Click the link and follow Amazon's provided steps to report the review
- Alternatively, you can email community-help@amazon.com (note: you may not receive a response)
Important Guidelines
- Never contact reviewers directly about their reviews
- Don't offer incentives for removing negative reviews
- Focus on providing excellent customer service to naturally encourage positive reviews
Best Practices
- Regularly monitor your product reviews
- Address legitimate customer concerns through official Amazon channels
- Maintain detailed records of any review issues you report
Remember: Amazon makes the final decision on review removal. The best long-term strategy is focusing on product quality and customer service rather than review management.
Additional resources
If you have additional question or just want to learn more, here are links to some additional helpful resources on Seller Central and Amazon.com:
Policy pages on Seller Central:
Guidelines pages on Amazon:
Let us know what questions you might have around customer reviews, and if you'd like to highlight a specific review, please do create a new discussion thread so our team can take a closer look with you!
Best,
Danny
4 replies
Seller_OvL8C4BJWiuS9
Great information, but if you read the posts here in the forum, most do not get removed. There is also a lot of gray area when it comes to feedback and/or reviews. Could be a simple misunderstanding, but that doesn't fall in the parameters Amazon gives for removal.
There are so many antiquated things Amazon still uses for measuring a sellers account (reviews, feedback...these just aren't important any longer, especially when no one really gives authentic positive reviews anymore), but if something is wrong, it's negative comments all day long!
Do better Amazon-throw the sellers a bone every now and then instead of giving the buyers the t-bone all the time!
Seller_H6iUGAVBzEro2
I got a one-star review from someone who never even bought my product. I just started my store and don't have many sales yet. I cannot even find the buyer with that name. How would Amazon solve this problem then?
How to handle false Amazon product reviews
As an Amazon seller, maintaining your product's reputation is important. While most reviews are genuine, occasionally you may encounter reviews that violate Amazon's guidelines. Here's how to handle these situations professionally:
What Qualifies as a Removable Review?
Amazon may remove reviews that:
- Contain offensive language or hate speech
- Include personal information
- Are clearly about a different product
- Promote other products or contain spam
- Are posted by someone with a clear conflict of interest
Appropriate Steps to Take
- Navigate to your product detail page and locate the review in question
- Find the "Report abuse" link near the review
- Click the link and follow Amazon's provided steps to report the review
- Alternatively, you can email community-help@amazon.com (note: you may not receive a response)
Important Guidelines
- Never contact reviewers directly about their reviews
- Don't offer incentives for removing negative reviews
- Focus on providing excellent customer service to naturally encourage positive reviews
Best Practices
- Regularly monitor your product reviews
- Address legitimate customer concerns through official Amazon channels
- Maintain detailed records of any review issues you report
Remember: Amazon makes the final decision on review removal. The best long-term strategy is focusing on product quality and customer service rather than review management.
Additional resources
If you have additional question or just want to learn more, here are links to some additional helpful resources on Seller Central and Amazon.com:
Policy pages on Seller Central:
Guidelines pages on Amazon:
Let us know what questions you might have around customer reviews, and if you'd like to highlight a specific review, please do create a new discussion thread so our team can take a closer look with you!
Best,
Danny
How to handle false Amazon product reviews
As an Amazon seller, maintaining your product's reputation is important. While most reviews are genuine, occasionally you may encounter reviews that violate Amazon's guidelines. Here's how to handle these situations professionally:
What Qualifies as a Removable Review?
Amazon may remove reviews that:
- Contain offensive language or hate speech
- Include personal information
- Are clearly about a different product
- Promote other products or contain spam
- Are posted by someone with a clear conflict of interest
Appropriate Steps to Take
- Navigate to your product detail page and locate the review in question
- Find the "Report abuse" link near the review
- Click the link and follow Amazon's provided steps to report the review
- Alternatively, you can email community-help@amazon.com (note: you may not receive a response)
Important Guidelines
- Never contact reviewers directly about their reviews
- Don't offer incentives for removing negative reviews
- Focus on providing excellent customer service to naturally encourage positive reviews
Best Practices
- Regularly monitor your product reviews
- Address legitimate customer concerns through official Amazon channels
- Maintain detailed records of any review issues you report
Remember: Amazon makes the final decision on review removal. The best long-term strategy is focusing on product quality and customer service rather than review management.
Additional resources
If you have additional question or just want to learn more, here are links to some additional helpful resources on Seller Central and Amazon.com:
Policy pages on Seller Central:
Guidelines pages on Amazon:
Let us know what questions you might have around customer reviews, and if you'd like to highlight a specific review, please do create a new discussion thread so our team can take a closer look with you!
Best,
Danny
How to handle false Amazon product reviews
As an Amazon seller, maintaining your product's reputation is important. While most reviews are genuine, occasionally you may encounter reviews that violate Amazon's guidelines. Here's how to handle these situations professionally:
What Qualifies as a Removable Review?
Amazon may remove reviews that:
- Contain offensive language or hate speech
- Include personal information
- Are clearly about a different product
- Promote other products or contain spam
- Are posted by someone with a clear conflict of interest
Appropriate Steps to Take
- Navigate to your product detail page and locate the review in question
- Find the "Report abuse" link near the review
- Click the link and follow Amazon's provided steps to report the review
- Alternatively, you can email community-help@amazon.com (note: you may not receive a response)
Important Guidelines
- Never contact reviewers directly about their reviews
- Don't offer incentives for removing negative reviews
- Focus on providing excellent customer service to naturally encourage positive reviews
Best Practices
- Regularly monitor your product reviews
- Address legitimate customer concerns through official Amazon channels
- Maintain detailed records of any review issues you report
Remember: Amazon makes the final decision on review removal. The best long-term strategy is focusing on product quality and customer service rather than review management.
Additional resources
If you have additional question or just want to learn more, here are links to some additional helpful resources on Seller Central and Amazon.com:
Policy pages on Seller Central:
Guidelines pages on Amazon:
Let us know what questions you might have around customer reviews, and if you'd like to highlight a specific review, please do create a new discussion thread so our team can take a closer look with you!
Best,
Danny
4 replies
4 replies
Seller_OvL8C4BJWiuS9
Great information, but if you read the posts here in the forum, most do not get removed. There is also a lot of gray area when it comes to feedback and/or reviews. Could be a simple misunderstanding, but that doesn't fall in the parameters Amazon gives for removal.
There are so many antiquated things Amazon still uses for measuring a sellers account (reviews, feedback...these just aren't important any longer, especially when no one really gives authentic positive reviews anymore), but if something is wrong, it's negative comments all day long!
Do better Amazon-throw the sellers a bone every now and then instead of giving the buyers the t-bone all the time!
Seller_H6iUGAVBzEro2
I got a one-star review from someone who never even bought my product. I just started my store and don't have many sales yet. I cannot even find the buyer with that name. How would Amazon solve this problem then?
Seller_OvL8C4BJWiuS9
Great information, but if you read the posts here in the forum, most do not get removed. There is also a lot of gray area when it comes to feedback and/or reviews. Could be a simple misunderstanding, but that doesn't fall in the parameters Amazon gives for removal.
There are so many antiquated things Amazon still uses for measuring a sellers account (reviews, feedback...these just aren't important any longer, especially when no one really gives authentic positive reviews anymore), but if something is wrong, it's negative comments all day long!
Do better Amazon-throw the sellers a bone every now and then instead of giving the buyers the t-bone all the time!
Seller_OvL8C4BJWiuS9
Great information, but if you read the posts here in the forum, most do not get removed. There is also a lot of gray area when it comes to feedback and/or reviews. Could be a simple misunderstanding, but that doesn't fall in the parameters Amazon gives for removal.
There are so many antiquated things Amazon still uses for measuring a sellers account (reviews, feedback...these just aren't important any longer, especially when no one really gives authentic positive reviews anymore), but if something is wrong, it's negative comments all day long!
Do better Amazon-throw the sellers a bone every now and then instead of giving the buyers the t-bone all the time!
Seller_H6iUGAVBzEro2
I got a one-star review from someone who never even bought my product. I just started my store and don't have many sales yet. I cannot even find the buyer with that name. How would Amazon solve this problem then?
Seller_H6iUGAVBzEro2
I got a one-star review from someone who never even bought my product. I just started my store and don't have many sales yet. I cannot even find the buyer with that name. How would Amazon solve this problem then?
