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Review manipulation-pending account deactivation
hello , I have got hit with a review manipulation policy. What’s funny that Amazon did not provide me of any evidence of what was done my end or no further information about this issue I am trying to dive into this issue and see what was the root cause of this issue . I am very aware of amazons zero tolerance toward manipulation of reviews . I have not asked any customer for a positive review or to change a review or compensate a customer for a review. I checked my seller- buyer emails to see if I accidentally done anything wrong but nothing at all . After investigation long the matter . I realized a competitor placed an order from me that we both share . My conclusion is that this competitor contacted Amazon and lied about a review manipulation via I inserted a card for a positive review or any lie and submitted it to Amazon . Which I been selling for years and I have never done things like that at all . I appealed couple of times and no resolution at all they are asking me for prof or any evidence and asking what email caused this issue which I don’t have that information because it’s a lie and I’m trying to figure out how to solve this called seller centrel they wasted my time no help at all like the usual giving out basic information that we all know about . I need a professional that can lead me to resolve this issue and to escalate this matter to the right people. Thank you
1 reply
Stevie_Amazon
Hi there @Seller_P5JC3kr5zOT27,
I hope this finds you well.
I understand you have recently received a policy warning for customer reviews manipulation and have questions regarding your account.
As customer reviews are more than just praise about your products or service, they are also utilized to know how to better your business and products for future customers. Alongside these reasons, it is also important to follow the guidelines when responding to customers or making the initial outreach to them.
Per the policy page, "violations to Customer Reviews policies include, but are not limited to, these actions:
- A seller posts a review of their own product or their competitor's product.
- A seller offers a third party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor’s product. This includes using services that sell customer reviews, websites, or social media groups.
- A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method), and asks the buyer to change or remove the review, before or after the refund or reimbursement. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using 3rd party services, websites, or social media groups.
- A seller uses a third-party service that offers free or discounted products tied to a review (for example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews).
- A family member or employee of the seller posts a review of the seller's product or a competitor's product.
- A seller asks a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.
- A seller diverts negative reviews to be sent to them or to a different feedback mechanism while positive reviews are sent to Amazon.
- A seller creates a variation relationship between products with the aim of manipulating reviews and boosting a product’s star rating via review aggregation.
- A seller inserts a request for a positive Amazon review or an incentive in exchange for a review into product packaging or shipping box.
- A seller uses a customer account to write or change a review on his or his competitor’s product.
- Note: References to “seller” here includes all the seller’s employees and third party partners."
If a competitor has placed an order from you and you believe it is directly related to this violation, you will want to provide detailed insight into this scenario; this will include comparing each party's actions and the policy above.
Alternatively, I have questions for you to consider:
- Have you ever requested a buyer update, modify, or delete their review?
- Have you ever messaged a buyer and provided any incentives for a positive review?
- Have you worked with any third parties to operate your selling account or correspond with customers?
- Has a customer ever offered to update their review if you completed an action in exchange and you then proceeded with that action?
After locating the violating instance, you will want to provide the root cause, corrective, and preventative measures as you understand, in addition to any review IDs.
If you have a registered brand, you can also view products reviews and pull the product review IDs from via the brand eligibility page, under "customer reviews."
You may also want to check out this page for further questions and information you are able to utilize when exchanging messages with your buyers.
All the best,
Stevie.
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