Hi Fellow Sellers,

I’m dealing with a frustrating issue with my Seller Central account and could really use advice from anyone who has faced something similar. Here’s what happened:

On November 1st, my browser was compromised in what I believe was a cookie attack. The attacker recreated my browser session, which allowed them to log into any saved accounts. While they weren’t able to access my Seller Central account directly due to 2FA, they did get into the buyer Amazon.com account connected to it and placed a fraudulent order for $1,600 (and also signing up for Prime).

I noticed immediately, contacted Amazon to report the fraud, and took action by resetting all my passwords and updating my payment methods.

Now, I’m locked out of my Seller Central account. When I try to log in, I get a “billing verification required” message, and my orders are on hold. The only email I’ve received from Amazon said I could either pay the $1,600 for the fraudulent order or request a review of my account. I chose the review option, but it’s been over 2 weeks, and I haven’t heard back or received any further instructions.

Luckily, my accountant has almost full access to Seller Central with their account, which has allowed us to keep some operations going. However, I’m still at a loss on how to fix my admin account issue and get full control back.

This account is my main source of income, and I’m really stuck. Has anyone experienced something similar? How long did it take for Amazon to resolve it? Is there any way to expedite this process or reach someone who can help?

I appreciate any guidance or tips you can offer!