Order ID: 702-6158313-5675463

CASE ID: 16831066851

ITEM COST: $1355

1.) Local Buyer purchases an item and then requests on Amazon messaging system that our company needs to deliver to her directly since she needed an appointment and calls ahead before delivery happen as UPS/Purolator doesn't do that

2.) Customer received it and open return request for " Incompatible or not useful", we approve it within a few hours

3.) Customer then changes her request to "Package did not Arrive" under A-Z after not returning it, even after admitting repeatedly that she received the item was too big and needed to return it

5.) She never returned the item and after receiving the refund on the first order, customer BUYS the item again on a new order 702-3585398-6016207

Customer now got a free $1355 and its coming back again for more

A-Z Claim denied - All messages are kept on Amazon messaging system as screenshots shown

@Jurgen_Amazon